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Evan Weaver was my assigned technician for ; today's visit. This tech was extremely professional, thorough, and did an amazingly comprehensive job. He explained potential options to me (for now and in the future), explained the potential benefits, and explained them in an order of priority which was really helpful.…

Jerry is a true professional. He is very thorough and courteous, He has been doing my home for years and I trust him to come into my home and complete the job even if I am not there.

Erice did a great job with the seasonal maintenance on my HVAC system this fall. He cleaned and tested the whole system and prepped the furnace for the cooler months. We're ready for the winter cold!

Mitchell was incredibly professional, thorough, and detailed. Will absolutely return to Bartlett.

Thanks daejon for a great job. My system is secure with Bartlett!

I called with no AC and Zach came right out to fix it. Cooling now, thank you! James came the next morning with replacement coil and installed. I love these people! Part 2 is that I love Zach and I love Jeff. Only thing better is the 2 of them together.

Our experience with Bartlett has been amazing! Started with Holly who is so customer focused but crowning Jewel was Mitchell!!! He is an amazing technician! He was so thorough and knowledgeable! We had 4 units with lots of issues. He documented everything and explained it all. Stayed late to finish it until almost 8…

Great service and a very responsive team! Rory and Jason were wonderful!

Bartlett is unquestionably the best HVAC service and experience I have encountered. Wonderful staff who place utmost importance on excellent service, professionalism, and the quality of work. They have always been fair with pricing and wonderful attitudes. Mike provided excellent service! The Bartlett team is great…

Mike Dorn is fantastic. He showed up, was professional, friendly, and informative. Did a thorough analysis of our HVAC and help us understand what’s happening. Was helpful, communicative, and honest about unit health, essentials, and nice to haves. Great service

Edit: Apparently this company was bought out in 2025 and now like to employ predatory scare tactics to sell you products and services you dont need. Do not believe the reviews and BBB score, the name means nothing anymore. On a routine service call they spent 3 hours in my house, having to call in a product manager…

Gene always does a great job maintaining our HVAC systems. He shows up on times and really goes above and beyond. Highly recommended.

Have used Bartlett for 5+ years now. Great staff and service! No high pressure sales pitch. Very honest team. Highly recommended! In that time I have also had unexpected things happen, and they are always quick to respond, and can get in quickly to fix the problem. It's like having a family member in your…

Bartlett is best HVAC company around. Been using them for 20yrs and our home environment is perfect. Most of the support came from “Mitchell”. Ask for him if he supports your area.

Jason provided amazing customer service! I highly recommend requesting Jason from Bartlett Heating & Cooling to service your HVAC.

I have been using Bartlett for almost 30 years. I love working with a family business that has made me feel like an honorary Bartlett! The service is always top notch and I appreciate the support I get from them. Highly recommend!

Bo, did an excellent job explaining what the problem was with my unit, what was required to repair it and the importance of having it serviced every 6 months. He was also patient, professional, knowledgeable, thorough and kind. I definitely plan to call the company to get on a A/C preventive maintenance plan.…

Gene provided excellent service checking out my AC units. No problems and I did get to talk with him about replacing my two systems as they are getting old. He told me about an 18 month no interest payment plan that sounded good. Thx for your help Gene!

I had my usual A/C check today and added some extra items to improve functionality of my systems. I always get good service but today I had Kyle as my service person. He was wonderful! He was very nice, extremely helpful and so friendly and polite to this old lady. In addition…there was a slight boo boo and I…

Bartlett employees are always professional and do excellent work! Mario did an excellent job helping me navigate needing some work done in my crawlspace and to ensure that my cooling unit is working as efficiently as possible. He is knowledgeable And was very efficient at his work!

Detailed, professional, and courteous. Pointed out some preventive maintenance to keep things running smooth. Thanks Quinton.

Great service, had good recommendations for what our home needed.

Jesse provided five-star service during my annual HVAC maintenance checkup. He was professional, knowledgeable, thorough, and took the time to make sure everything was working properly. Excellent customer service from start to finish. I highly recommend Jesse!

Stephen was absolutely excellent! He was incredibly thorough, professional, and kind throughout our AC inspection. I highly recommend this company! When Stephen arrived, I had my hands full with my 4-month-old, and he immediately offered to help without hesitation. That small gesture really stood out to me and…

Mario did a great job here at Smyrna Tire!

Stephen was very polite, professional, and informative about the maintenance he was performing, as well as recommended preventative maintenance measures. Very pleased with Bartlett as always.

Evan was great! He took the time to inspect and service our units thoroughly. He also spent time explaining his findings, his recommended solutions, and some things I can do on my end to take care of my systems better.

Mario was very friendly and professional. He explained everything that he did in layman’s terms and also advised of some maintenance that may be needed in the future.

Evan was great tonight. He explained what he was going to do and was so understanding about it all. The whole team at Bartlett has been great and we are appreciative for techs like Evan!

Jesse was very helpful and did a great job completing the maintenance on my 3 units. He walked me through items that may need to be addressed soon and was very polite.

The Bartlett Heating & Cooling team are at the top of their class in knowledge and exceptional performance throughout the whole organization. Several team members work together to ensure our heating/cooling systems are optimized to the best comfort temperatures for our family. No reason to ever call anyone else,…

Mario was great!

Evan was great! He worked quickly and efficiently, pointing out problems that I needed to be aware of. He was knowledgeable and friendly. Jeff was also helpful in helping me pick a new system and going over all of the different options.

Mario Flores was incredible to work with! Not only was he on-time, respectful and thorough, he went above and beyond to explain everything he was doing and any recommendations he had for our home HVAC system. 10/10 would recommend!

Jason was fantastic. He was very customer service focused. He made sure to take his time to test my systems and recommend a few things that needed attention. I highly recommend Bartlett for any HVAC service.

Easy to schedule appointments. Technicians show up on schedule and are knowledgeable and competent. It does seem like they are always trying to sell the customer "extras" which may or may not actually be necessary or helpful, but you can always say no to these.

Mario was very helpful, knowledgeable and friendly. Went above and beyond dealing with our difficult upstairs unit.

I've been a customer for several years, and bought all three of my HVAC replacement systems through them several years ago. I continue to use them for maintenance, and they come out twice a year to check everything, which helps prolong the life of the equipment. Mario came out today and did a very thorough job of…

Willie was great! Came out quickly on a 95° day after our A/C system stopped blowing cold air the night before. He was courteous and professional! Worked quickly and thoroughly, starting with the furnace. He had our system working within minutes upon finding the internal capacitor bad. Thanks Willie and thank you…

Stephen was friendly, professional and very informative.