How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%78+27.3Reliability 15%80+12Craft & service 20%12+2.4Value 10%20+2Momentum 8%51+4.1Track record 7%89+6.2Accountability 5%89+4.5Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCOREBartlett Heating & Cooling
Better than 64% of HVAC contractors · #24 of 67
Bartlett Heating & Cooling for HVAC system maintenance
Clear ✕All 884 Google reviews tagged “HVAC system maintenance” · showing 120
We had our regular Fall check of our system with our regular HVAC tech, Mitchell. He is always pleasant and courteous, plus he has demonstrated more than once when servicing our HVAC that he really knows his stuff. He previously dealt with a leak due to a cracked drainage pipe from one of our two units. Mitchell is…
Willie was knowledgeable, polite, and quick. He analysed the problem with my gas heater for the upstairs zone, and replaced the filter which had become clogged with dust and lint. I would recommend Bartlett to anyone here in Marietta.
Technicians and office staff are always courteous and efficient. Willie Richardson was able to quickly diagnose and repair my A/C system. He explained things thoroughly and took care of it expeditiously. 5-stars.
Had an amazing experience with Bartlett Heating & Cooling today! We have original builder grade units that have finally had enough and need to be replaced. Mario and Jeff did an amazing job on explaining the situation and showing us the details of everything! They both then sat down and explained our options and…
I gave Quint the maintenance plan agreement and thought I had paid for it when I gave him my credit card. But I think I only payed for the filter. He left the agreement on my . table. How do you want me to pay for the agreement
Five star service. Great all around. Bo was really nice.
Evan from Bartlett was amazng. He did a thorough inspection of heating systems and valuable recommendations.
Stephen and Sean were amazing! Came to give our HVAC units a tune up before heat season. They were incredibly thorough and detailed in their debrief afterwards. The state of our systems with all suggested services were explained in detail. I loved how at no point in our appointment did I feel pressured to go through…
Jeff was considerate and courteous in his delivery of the quote for options on the recommended system replacement. Understood that this was an unexpected situation.
UPDATE: Jesse performed our semi-annual maintenance thoroughly with care. Chris and the Bartlett team are great! Performed my semi-annual service promptly and efficiently. While performing the routine maintenance, he noted a few other items (condensation, dirty blower after construction, and recommended HEPA…
Mike was great. Very detailed explanations.
Stephen was an excellent technician. He identified my issue quickly and explained everything to me in a professional manner. He was very courteous and kind. He did my maintenance and repaired my unit. He was on time and cleaned up afterwards.
Re-charged A/C and adjusted furnace WC pressure. Perfect job. Very courteous, on time, and knowledgeable. I’ll be using them, and hopefully Kyle, next time I need service.
Mario and Sean did above and beyond!
I’ve been using Bartlett for the last couple of years and have loved having them. Stephen is as just out for my annual check up and was great. Highly recommend him and them.
Willie was efficient, pleasant and trustworthy. It does still feel like I am paying my HVAC contractor $170 to come to my home to find all the things they can offer to replace or upgrade vs simply serving my units. The only “service” I felt was offered was to install new filters (which I supplied and can do myself)…
Bartlett Heating & Cooling is very reliable and always does great work. Our heating system started making concerning noises when the temperature outside started to drop and they were able to get us an appointment quickly. Wilder on the phone was super helpful and made scheduling easy, and our technician Stephen was…
Bartlett continues to be a company I don’t hesitate to recommend to friends. Today Kyle was here for a service call and was knowledgeable and professional. Did a thorough job and answered all my questions.
Erice did a great job with the seasonal maintenance on my HVAC system this fall. He cleaned and tested the whole system and prepped the furnace for the cooler months. We're ready for the winter cold!
Trust Jeff, so knowledgeable and willing to explain various options and add his professional advice. It's why we went with Bartlett and will likely purchase one more unit soon.
Jesse is a good guy and did a fine job. Would ask for him again. .
Willie our technician was wonderful to work with! He was efficient with his time and did a great job servicing our HVAC systems.
Gene did a wonderful job. He was kind, thorough, and professional. He took the time to explain everything to me and even showed me pictures so I could understand everything that needed to be done.
Everything went well for first time maintenance visit. Wanted to star from a baseline after purchasing property in early 2026. Replacing worn out capacitors and switches was expected since we did not know when previous maintenance was done. Everything was completed well and system was good.
Great service, very professional and informative!
Great job! The technicians explained everything and were very personable.
Quinton was informative, pleasant and worked diligently. Awesome service!!
Mike Dorn was an amazing technician. He made sure I understood what was needed before he completed the work and went above and beyond. Highly recommend.
Gene is fantastic! He provides friendly, quality service every time he visits. We have been calling him for years and are never disappointed.
Zack was an excellent reflection on Bartlett. Thanks for his personality and competencies
Stephen was extremely knowledgeable and helpful.
Erice was thorough and professional, highly recommend!
Bartlett heating and air just installed a new heating air system and did a great job. Excellent friendly service with a great price and Thomas did a great great job !
Great service and always helpful with what we need.
Great as always
The team did excellent work and kept me notified during the process. Really well done Wally and Mike crushed it today. .
Mitchell was incredibly professional, thorough, and detailed. Will absolutely return to Bartlett.
He exceptionally skilled in mechanical and technical work. He did a good job in adjusting the thermostat and restoring the AC to functioning again.
Love Jerry's expertise and superb customer service. Nothing but good things to say.
Willie and Jason were very friendly and professional. Willie answered all of my questions, and was patient in explaining. I am happy to have chosen Bartlett!
Jason always does great work. Always pleasant and enjoys my little dog too! Came today and as always pleasant and does great work. And my pup was very happy to see him too!
The always do a wonderful job. I wouldn't trust anyone else
Technician (Stephen) was very courteous and knowledgeable
Mike and Wally were awesome and very knowledgeable!
Evan was very thorough and explained everything
I received excellent maintenance service from Rony yesterday . He checked my heating and air system thoroughly and answered all my questions, especially regarding AC maintenance scheduling and specifics regarding changing temperature settings for Fall weather, with helpful detail. He represents the company well…
Mike was so friendly and did a very good job taking care of our units for the winter. Changed filters and also replace batteries in the thermostats. Great guy. Thank you
Excellent technician!! Friendly and knowledgeable.
James and Jacob performed a very professional job of replacing our HVAC system.
New HVAC installed and all went smoothly. The install team did a great and efficient job - couldn’t even tell they had been there after they left except for the new system we had installed, heat again!. Drop clothes kept everything clean. We’ve been using Bartlett for over 20 years and they never disappoint. Great service.
Gene Kelsey is the best. He is very detailed with his work. I appreciate how he has taken care of my units.
Great service as always
I had a wonderful first experience with Bartlett. Mike was very thorough, took pictures, and took the time to explain what needed to be done with my heating/cooling system. I appreciated being able to make an informed decision. I highly recommend Mike and Bartlett H&C!
Evan was very personable and thorough in working through all the issues.
Very knowledgeable technician and he took time to explain everything.
Quinton from Bartlett was great! He checked the furnace and changed out the filters, was quick and efficient and was not afraid of the dog (which is helpful). I Bartlett and highly recommend them!
great service....great person...look forward to seeing him again. Rick & Lani Wemmers
We have only had great experiences with everyone we have encountered!
Zach did a great job handling my hvac maintenance. He was very thorough and took pictures of inside the machine/ductwork, pointing out time sensitive issues and concerns to address. Thanks for catching all that! Glad to have it all fixed and safe.
Thanks daejon for a great job. My system is secure with Bartlett!
Came to do a check and service of my heating system before I crank it on this winter. Verified system functionality and even checked there were no toxic gasses or leaks coming from the furnace
I’ve been a customer of Bartlett for over 30 years, they are always responsive and professional!
Excellent service and very efficient!! Stephen is great!
Erice is GREAT! Polite, informative and knowledgeable.
Bartlett Heating and Cooling is such a pleasure to do business with!!!! Customer service, scheduled maintenance and can’t say enough about Mitchell. He’s a great technician and representative for Bartlett. I always feel like I’ve been handled professionally with a small town family business feel. I'd highly…
I called with no AC and Zach came right out to fix it. Cooling now, thank you! James came the next morning with replacement coil and installed. I love these people! Part 2 is that I love Zach and I love Jeff. Only thing better is the 2 of them together.
Jason did an outstanding job. Excellent and courteous service. He took a great deal of time to explain things to us and help lead to make the decisions that were in our best interests. Many, many thanks, Jason.
Great timely service and explanation of service needs!! Definitely will use again!
Great service! Nice people...
I’ve been a customer of Bartlett Heating & Cooling for several years and continue to appreciate their excellent service. A special thank you to my service technician, Evan Weaver, for his thoroughness, attention to detail, and professionalism. Evan took the time to keep me informed throughout the service visit,…
Very polite nice young man who did his job and then some.
My technicuan was Mitchell Jenkins. He was very profressional and knowledgeable. He took the time to explain all the repairs to me. I would definately recommend him to my fruends and family.
Mario did a great job and provided great customer service!
Erice was an excellent tech. Good communication. Great service. Pleasant demeanor. Made great recommendations and was very thorough with my system checkout
Our experience with Bartlett has been amazing! Started with Holly who is so customer focused but crowning Jewel was Mitchell!!! He is an amazing technician! He was so thorough and knowledgeable! We had 4 units with lots of issues. He documented everything and explained it all. Stayed late to finish it until almost 8 PM. Thank you Mitchell!
Excellent maintenance service today by Donta. Meticulous check of the system. Have trusted Bartlett Heating & Cooling to maintain both heating and a/c for several years now and avoided issues thanks to their great care. Professional and responsive service. Recommend them highly.
Mario did an excellent job.
Mario was great. Very thorough and explained everything in terms I could understand. He seems very passionate about his job which is nice to find these days.
Erice did a great job! He was friendly and thorough! Thank you!
Bartlett Heating & Cooling technician (Bo) performed a winter maintenance on my HVAC system. He was very professional and keen to answer any and all questions I had. I will definitely ask for Bo as my technician.
I am using this guys second year and absolutely love it! Stephen is very professional and efficient! Thank you 😊
Bartlett Heating and Air is always exceptional. Their technicians are professional and knowledgeable.
Erice was amazing! So grateful for his hard work. He was here for as long as it took, even waiting here until a part arrived. Thank you!
Rony did a thorough job and a delight to have help us. He is a great technician .
Stephen diid my annual heating check up. Everything was found in great working order.
Great service, outstanding technicians.
Mike Dorn was great. He was professional and personable. Mike explained everything he did and answered all my questions. I recommend Mike and Bartlett Heating & Cooling. His trainee Shawn, was also very professional and personable. Mike gave me several options to improve and increase the efficiency of our heating and cooling system. Very thorough.
Erice was pleasant and thorough and let us know what he had checked and how things looked. Appreciated his attitude and thoroughness!
Mike Dorn was our technician. He was punctual polite, knowledgeable, and checked our system efficiently. I would recommend Mike for your maintenance needs.
Mario did a thorough job and explained issues with our aging furnaces well.
Timely, professional and helpful
Erice Redding did a great job - was very thorough.
Kyle just came for our 6-month service appointment. What a great team member! He gave us a call before he arrived, changed all our filters and explained all of his recommendations to lengthen the life of our system. He was so personable and friendly. Great service from a knowledgeable team member.
Very professional, highly recommend!
Donta came out today and did a thorough maintenance on our HVAC units to keep them running well but also to prevent future issues. Very personable and knowledgeable.
Mario did a great job. Quick, reliable and knowledgeable. Thanks!
Great work Mike did a great job!
Gene is the most knowledgeable mechanic. His work is always done perfectly.
Mike Dorn was very helpful! We’ve been using Bartlett for a few years now and are always pleased with their support.
Great service and a very responsive team! Rory and Jason were wonderful!
Evan was thorough, explained everything he was doing as he conducted the appointment, and did an exceptional job inspecting and cleaning my furnace!
Bartlett is unquestionably the best HVAC service and experience I have encountered. Wonderful staff who place utmost importance on excellent service, professionalism, and the quality of work. They have always been fair with pricing and wonderful attitudes. Mike provided excellent service! The Bartlett team is great all around.
Gene Kelsey did a great job today!
Mike Dorn is fantastic. He showed up, was professional, friendly, and informative. Did a thorough analysis of our HVAC and help us understand what’s happening. Was helpful, communicative, and honest about unit health, essentials, and nice to haves. Great service
Kyle was a very knowledgeable, professional with an amazing personality who could make the difference
Techs are always friendly and knowledgeable. Been using Bartlet several years for our HVAC PM and any work that needs to be done. Would highly recommend!
Stephen went above and beyond during the check up. Friendly, personable, prompt, and professional would describe our experience with Stephen. Made signing up for the labor warranty very seamless! Thanks Bartlett!
Zach arrived on time, was professional and courteous, and clearly explained the issue and the repair options before doing any work. It’s refreshing to find an HVAC company that is knowledgeable, honest, and easy to work with. I would definitely recommend them to anyone needing heating or air-conditioning service.
Willie was very professional, and at the end, explained all his findings to me and made sure I feel understood my options as well as showing me actual photos Of problem areas.
Edit: Apparently this company was bought out in 2025 and now like to employ predatory scare tactics to sell you products and services you dont need. Do not believe the reviews and BBB score, the name means nothing anymore. On a routine service call they spent 3 hours in my house, having to call in a product manager…
Gene always does a great job maintaining our HVAC systems. He shows up on times and really goes above and beyond. Highly recommended.
Donta was great! On-time, friendly and answered all my questions. I always feel pretty good about this company’s techs! Top Shelf!
Jason did our HVAC service and he was amazing! He went above and beyond for us, documenting everything and explaining everything thoroughly- making sure we understood every issue and why he recommended what he did. He takes pride in his work and I can't recommend him enough!
Have used Bartlett for 5+ years now. Great staff and service! No high pressure sales pitch. Very honest team. Highly recommended! In that time I have also had unexpected things happen, and they are always quick to respond, and can get in quickly to fix the problem. It's like having a family member in your…
Evan was very thorough. He explained everything so that it could easily be understood. Great representation for the company.
Prompt service with sensible recommendations. Mario was my technician and did a thorough job servicing my system, and provided a professional installation of the UV light add-on. He was polite and great with my dog as well!
Brent and his team arrived on time and did an outstanding job replacing both of my HVAC units. Everybody was friendly, professional and extremely respectful of my home while they were working. Brent took the time to go over everything with me and explain my new systems. The level of work is of the highest quality…
Very polite, efficient, and informative technician with good results
Mike did an excellent job maintaining our system today, and in explaining the available options for additional work and upgrades.
On time. Communicated scope of work. Respectful of my home. Did not rush. No charge under contract.
vs category
Blue = Bartlett, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%78+27.3Reliability 15%80+12Craft & service 20%12+2.4Value 10%20+2Momentum 8%51+4.1Track record 7%89+6.2Accountability 5%89+4.5Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
