How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%78+27.3Reliability 15%80+12Craft & service 20%12+2.4Value 10%20+2Momentum 8%51+4.1Track record 7%89+6.2Accountability 5%89+4.5Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCOREBartlett Heating & Cooling
Better than 64% of HVAC contractors · #24 of 67
Bartlett Heating & Cooling for HVAC system repair
Clear ✕All 321 Google reviews tagged “HVAC system repair” · showing 120
Jordan was very efficient and cleaned up after himself.
Willie was knowledgeable, polite, and quick. He analysed the problem with my gas heater for the upstairs zone, and replaced the filter which had become clogged with dust and lint. I would recommend Bartlett to anyone here in Marietta.
Had an amazing experience with Bartlett Heating & Cooling today! We have original builder grade units that have finally had enough and need to be replaced. Mario and Jeff did an amazing job on explaining the situation and showing us the details of everything! They both then sat down and explained our options and…
Stephen was an excellent technician. He identified my issue quickly and explained everything to me in a professional manner. He was very courteous and kind. He did my maintenance and repaired my unit. He was on time and cleaned up afterwards.
Jason is the best! Quick, efficient, honest, and hard worker. We appreciate him!
Re-charged A/C and adjusted furnace WC pressure. Perfect job. Very courteous, on time, and knowledgeable. I’ll be using them, and hopefully Kyle, next time I need service.
I have always been happy with having him here to work on my Heating and Air, he’s always prompt, knowledgeable, efficient, and just an overall nice person as well. Glad that he was able to come and help me on short notice today to fix a problem from the last visit. I look forward to him coming again in six months. He’s a great hard worker.
Gene did a wonderful job. He was kind, thorough, and professional. He took the time to explain everything to me and even showed me pictures so I could understand everything that needed to be done.
Mario and Sean did a great job. Super hospitable and kind. Amazing service.
Zack was an excellent reflection on Bartlett. Thanks for his personality and competencies
Great service and always helpful with what we need.
Excellent explanation of our issues. Bo gave us great comfort in what was going on and his ability to fix it if it gets worse. He also gave us the green light to wait until later for the bigger fix without taking a chance on a big breakdown of the system. It’s great to have confidence in your technician.
Mitchell was incredibly professional, thorough, and detailed. Will absolutely return to Bartlett.
James and Jacob performed a very professional job of replacing our HVAC system.
I had a wonderful first experience with Bartlett. Mike was very thorough, took pictures, and took the time to explain what needed to be done with my heating/cooling system. I appreciated being able to make an informed decision. I highly recommend Mike and Bartlett H&C!
Prompt, courteous and knowledgeable!
Great Job!
great service....great person...look forward to seeing him again. Rick & Lani Wemmers
Zach did a great job handling my hvac maintenance. He was very thorough and took pictures of inside the machine/ductwork, pointing out time sensitive issues and concerns to address. Thanks for catching all that! Glad to have it all fixed and safe.
Jason did an outstanding job. Excellent and courteous service. He took a great deal of time to explain things to us and help lead to make the decisions that were in our best interests. Many, many thanks, Jason.
I’ve been a customer of Bartlett Heating & Cooling for several years and continue to appreciate their excellent service. A special thank you to my service technician, Evan Weaver, for his thoroughness, attention to detail, and professionalism. Evan took the time to keep me informed throughout the service visit,…
Very polite nice young man who did his job and then some.
Our experience with Bartlett has been amazing! Started with Holly who is so customer focused but crowning Jewel was Mitchell!!! He is an amazing technician! He was so thorough and knowledgeable! We had 4 units with lots of issues. He documented everything and explained it all. Stayed late to finish it until almost 8 PM. Thank you Mitchell!
Technician was extremely helpful, very courteous and effectively completed the service.
Jordan was great in letting me know when he was coming, excellent in keeping me informed of progress and description of what was needed and permission to proceed. He followed up with contact of jow to reach him if there was any further questions or problems. Great service and communication.
Erice was amazing! So grateful for his hard work. He was here for as long as it took, even waiting here until a part arrived. Thank you!
Great guy and up front with issues.
Great service and a very responsive team! Rory and Jason were wonderful!
Everyone at Bartlett has been so great to work with!
Stephen provided exceptional customer service. He is an ambassador for the Bartlett brand! Very pleased with the attention to detail and service provided!
Oct.3 We use Bartlett for 2 homes. Today Gene saved us by replacing a pump. Thank you Gene! Jason was very thorough and professional. He did a full inspection and caught some issues that would have been big problems if he hadn't caught them. Bartlett never fails us. Aug. 28, 3026 Jeff & Stephen came to assess our AC…
Jesse was courteous and knowledgeable. He fixed several issues with my system and it now works great!
Conscientious and professional approach.
Gene Kelsey did a great job today!
Kyle was a very knowledgeable, professional with an amazing personality who could make the difference
Edit: Apparently this company was bought out in 2025 and now like to employ predatory scare tactics to sell you products and services you dont need. Do not believe the reviews and BBB score, the name means nothing anymore. On a routine service call they spent 3 hours in my house, having to call in a product manager…
Gene always does a great job maintaining our HVAC systems. He shows up on times and really goes above and beyond. Highly recommended.
We look forward to having Jesse in our lives for any HVAC issues on our 8 units in various properties. When you find a good service person you don’t wanna let ‘em go. Our air conditioner was broken and we called out a company that we worked with and loved. The owner recently sold to another firm. We understood…
Have used Bartlett for 5+ years now. Great staff and service! No high pressure sales pitch. Very honest team. Highly recommended! In that time I have also had unexpected things happen, and they are always quick to respond, and can get in quickly to fix the problem. It's like having a family member in your…
courteous, professional, prompt, nice manner, thorough workmanship, alert to safety issue, and good council concernning its functions and need. Mario is tops tech man. Thank you, Bartlett!!
We’ve used Bartlett for all maintenance since we moved into our house in May 2023. Recently our AC unit was not working well and they sent someone out the next day. Jordan was knowledgeable and personable. He gave us option but also his expert opinion on what he would recommend. We decided to replace the unit. They…
Jesse was awesome!!! Thank you, Jesse and Bartlett.
Jason was amazing, thankful he found the errors with panel. Great job.
Service was covered under warranty
Mike Dorn was very friendly and helpful. He gave detailed explanations of what was happening with our system. He was thorough and did a great job with our repairs. We look forward to working with him in the future!
Great service, on time, very helpful and did a quick job. Donta was able to do it all with ease.
Bartlett is best HVAC company around. Been using them for 20yrs and our home environment is perfect. Most of the support came from “Mitchell”. Ask for him if he supports your area.
Efficient and courteous; knowledgeable.
Stephen from Bartlett Heating & Cooling provided exceptional service. He was kind, considerate, professional, and incredibly informative throughout the entire visit. I especially appreciated how thorough and methodical he was in diagnosing the issue, nothing felt rushed or overlooked. He arrived promptly, carefully…
Evan showed up promptly, gave me his business card and got right to it and he was out there in the heat helping us so we can cool down.. our AC has been down for 2 days and we are at a solid 87... And now it's slowly going down. Greatly appreciated The service s Diamond appreciates it. Thank you for your help
Kyle was very knowledgeable and professional. He did a great job!
Gene has been taking caring of our systems for many years and has never failed to give excellent service. We trust his recommendations and opinions. SB
Cannot recommend Gene enough. He was super informative without being pushy. So easy to talk to and laid out my options in a very easy to understand nature. Loved the pictures he showed to help me understand.
Knowledgeable & informative
Same great company, same excellent customer service, just a new technician. Nervous to interact with a new technician after six or seven years, but Mitchell Jenkins was great! Thorough review of our system since it was new to him and Patiently walked us through his recommendations for our old HVAC system without…
Chris and his partner did some adjustments on a new unit installed and checked the system and made found some additional. Item or two to be fixed.
Evan was professional and represented Bartlett well.
Kyle R. did an outstanding job correcting our condensate drain line issue. From the moment he arrived, he was professional, courteous, and respectful of our home and property. He explained the work clearly, took care to protect the surrounding areas, and completed the repair efficiently and to the highest of…
It was as our first time using Bartlett Heating & Air. What a POSITIVE experience. Our tech, Jason was even early! So nice! He was so professional and very very detailed. Took his time to explain and show in pictures everything involved with our repairs and servicing. Highly recommend.
Rony was able to come earlier than after hours and restore my air while here. I appreciated him coming today and getting my system working again - SO MUCH! Thank you so much!
Excellent explanation of all services.. Did not try to upsell me with things I don't need. Thank you Bartlett... I would like to add that I had 2 furnaces replaced in a very small space. The crew was very patient and never complained about the very tight constraints of the job. Everything was explained to me step by…
Super Mario did a great job!
Very fast, great service. Stephen was very nice
The technician was timely, knowledgeable and provided a thorough assessment of the issue and recommended solution.
Very polite, punctual, kept me informed of the processes the whole time.
Willie was my technician and he was extremely friendly and got my a/c fixed and running again! While he worked he was very kind to my 3 year old who kept following him around and asking him a thousand questions. To top it off, he called me after the weekend to see how my a/c did over the weekend and to make sure it…
Jesse did great! Thank God for AC and AC fixers!
Excellent service.
I had an unexpected emergency arise on a Friday afternoon. Bartlett sent Willie out within a couple hours of me calling. He worked fast to figure out what I needed and got things back up and running. I've used Bartlett for at least ten years and they have never let me down. Thank you for the great service!
I have used Bartlett’s Heating and Air Conditioning Company for at least 20 years. They are an excellent company, customer service is amazing. They never disappoint. Their technicians are professional, very knowledgeable, and extremely nice. I highly recommend them.
Kyle did an exceptional job today.
We had a technician come out the day we called. Great service. So appreciative of your technician. He was so pleasant and very helpful. Thanks!!!
Prompt response, friendly, professional, and knowledgeable. Highly recommend.
Steven troubleshooting the problem quickly and discovered the Thermostat had failed. He replaced that quickly and tested the system thoroughly. He helped me download the correct mobile app and provided guidance about functionality and made recomendations for most efficient cooling. He also located a damper arm that…
Jesse was prompt and professional in addressing the problem with my AC.
I had a great experience with my recent HVAC repair, thanks to Mario. He was extremely thorough with his inspection and took the time to explain everything clearly. He was very knowledgeable, professional, and genuinely helpful throughout the entire process. Mario also worked with me to find the right deals and…
Very friendly and full explanation of options
Evan was the BEST! He needs a raise! I will continue to use Bartlett because of Evan!🙂
Evin is the best technician I have ever had repair my A/C. I will always request him in the future.
Mr. Trader correctly diagnosed our non-working air conditioning system and fixed it within minutes and at a cost that was easier to swallow. If I could ask Bartlett to give him six stars rating, here it is. Thanks for keeping us cool on the hottest day of the summer!
Stephen was friendly, knowledgeable, and resolved our issue quickly. He recommended services to be done on the unit and did *not* use aggressive upselling tactics. That sincerity makes me much more likely to reach back out to Bartlett when the time comes to do that work. Thanks Stephen
professional. maybe a little high on the price but i did not have time to shop around. they were available on friday before 98 degree temps were hitting .
Jordan was great. Explained and showed why we had our issue. Fixed same day. We ended up adding the maintenance plan because it was cheaper than a competitor plan. They also have a military discount.
Stephen responded to our weekend service call. He called ahead and arrived promptly. He was friendly, courteous, and professional. He was able to quickly diagnose the issue with the air conditioning and get it back up and running. His efforts ended up saving our holiday weekend plans.
Stephen came out and corrected an issue with one of our units. He was very professional and explained everything clearly.
Excellent experience, my tech (Jordan) was knowledgeable, friendly and trustworthy. Highly recommend.
Excellent service from Bo at Bartlett Heating & Cooling! He was very professional and took the time to clearly explain the condition of our AC system, what we should do, and his recommendations for the future. I really appreciated his honesty and detailed explanation without feeling pressured. We’re very happy with…
Stephan was fantastic. He was prompt, knowledgeable, attentive, and got our problem resolved quickly.
Mario did a great job explaining his work today. Great customer service.
Evan and the rest of the Bartlett Team is always awesome to work with. They communicate thoroughly, are always respectful of our house, and are never pushy about repairs but instead focus on education. 10/10
Chris was Great! Fast and efficient.
Chris and George were very professional.
Bo and the team at Bartlett are exceptional. Bo left no stone unturned to find the issue and take care of it!
Bo is the greatest! Worth his weight in gold!
I have used Bartlett Heating and Cooling for a very long time, they are so good and trustworthy. Our technician Bo was not only so nice as a person but very thorough in his job and as a home owner I truly appreciate that. You are not a number with this company and they have proved this to me time and time again.
Consistently a pleasure to work with, personable, professional, prompt!!! And Henry, our dog, agrees!!! We needed emergency service on a Sunday, by days end we were all fixed!
Willie was a great help coming out on a Saturday after a storm to replace my thermostat and condensation pump. Great service as always!
2 units and one repair. Signed up for 2 times a year service.
Jesse provided five-star service during my annual HVAC maintenance checkup. He was professional, knowledgeable, thorough, and took the time to make sure everything was working properly. Excellent customer service from start to finish. I highly recommend Jesse!
Very knowledgeable and very nice will explain every question you ask
I could not have asked for a better technician to come service my HVAC. Mario was knowledgable, professional, pleasant and engaging. I felt that I was in good hands and everything is running smoothly. So glad he suggested a surge protector because I would hate to damage my system by any lightening strike. I have…
Josh was thorough with his explanations of problems he's seen and services provided.
Mitchell is cordial, professional, knowledgeable, and expert in dealing with anything to do with HVAC . He both installed and maintains my unit very well, along with Jerry and the other great employees at Bartlett ....! Mitchell and his guys did an outstanding job. Courteous, prompt, knowledegeable, and…
Jess did an excellent job - also came quickly to address a system that was clogged. He figured out the issue, fixed and tested - great work!
I highly recommend Bartlett Heating and Cooling. James was very professional and knowledgeable. He quickly figured out that the reason I had called him in (a duct leak) was only a secondary issue. The main problem was with the AC unit which had been serviced by another company but without the problem being…
Mario did a great job here at Smyrna Tire!
I was able to call and schedule someone to come take a look at my system same day. Zach was very knowledgeable and professional. I really appreciated how he showed me all the issues going on. Taking that extra step to help understand was great. The overall process was quick. Bartlett provided great service at a reasonable price point.
Mario did a great job of diagnosis of my HVAC issues. He went above and beyond. He doesn’t set the prices which I thought were a bit inflated, but I am sure pricing is not part of his scope as a technician.
Super friendly, fast, and thorough. Willie R. showed us photos, explained our issue, addressed the problems, and discuses our new service plan.
Willie Richardson was great. Very professional and fixed our issue quickly.
Evan came out on a Sunday morning and provided excellent service to repair our HVAC! We signed up for the membership and will be scheduling service with him again in the future. Thank you Bartlett and Evan!
Evan was efficient, knowledgeable and courteous. Situations like this are never fun however he was very reassuring and resolved the issue.
Bartlett has a 5-star rating for a reason. After trying to find an HVAC company on Angie’s List, and having an uncomfortable experience with one of their vendors, I decided to find reputable companies using Claude AI. That’s how I found Bartlett. The company via Angie said I needed a new unit for $9,000. Bartlett…
Mr. Willie Richardson took great care of us and did an exceptional job. We really respect his commitment to excellence and appreciate his communicative, kind nature. He should serve as Bartlett’s standard! Thank you, Willie! We hope this gets back to you.
We’ve used Bartlett for years for all things related to home heating and air maintenance. We’ve had thermostats installed, major ductwork performed, and HVAC units installed - in addition to regular home maintenance on our previous very old systems. They’ve been great to work with and the folks we’ve had come by are…
Mario was great!!! Can not recommend Bartlett heating and cooling enough! Great service!!
Install guys were efficient and nice and tolerant of all of my questions :):)
Evan did a great job diagnosing an issue with our HVAC unit. He performed a thorough inspection, identified the issue, and solved it without upselling unnecessary expenses. Very professional and courteous, and he was great (and super patient) with our dogs while he worked. We have a service contract with Bartlett and it’s been worth every penny.
Stephen was great, efficient, and super helpful
Willie was fantastic. Served our problem promptly!
vs category
Blue = Bartlett, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%78+27.3Reliability 15%80+12Craft & service 20%12+2.4Value 10%20+2Momentum 8%51+4.1Track record 7%89+6.2Accountability 5%89+4.5Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
