How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%78+27.3Reliability 15%80+12Craft & service 20%12+2.4Value 10%20+2Momentum 8%51+4.1Track record 7%89+6.2Accountability 5%89+4.5Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCOREBartlett Heating & Cooling
Better than 64% of HVAC contractors · #24 of 67
Bartlett Heating & Cooling for heating system repair
Clear ✕All 62 Google reviews tagged “Heating system repair” · showing 40
Technicians and office staff are always courteous and efficient. Willie Richardson was able to quickly diagnose and repair my A/C system. He explained things thoroughly and took care of it expeditiously. 5-stars.
Erice did a great job with the seasonal maintenance on my HVAC system this fall. He cleaned and tested the whole system and prepped the furnace for the cooler months. We're ready for the winter cold!
Technician was professional and thorough; clearly explained systems, answered all questions knowledgably and provided excellent customer service.
Mario did a great job!!
Jason always does great work. Always pleasant and enjoys my little dog too! Came today and as always pleasant and does great work. And my pup was very happy to see him too!
Our experience with Bartlett has been amazing! Started with Holly who is so customer focused but crowning Jewel was Mitchell!!! He is an amazing technician! He was so thorough and knowledgeable! We had 4 units with lots of issues. He documented everything and explained it all. Stayed late to finish it until almost 8 PM. Thank you Mitchell!
Best service advisors. Always helpful. Stephen very knowledgeable and good job. 4-13-26. 10-5-26. Stephen does a great job. Keeps my heat & air in top shape. Best service rep. Bartlett. Very good service. Frank found the voltage surge & repaired the outside AC. Great job and best price. 8-13-26. Bartlett.
very professional. always courteous and on time.
Gene always does a great job maintaining our HVAC systems. He shows up on times and really goes above and beyond. Highly recommended.
Jason did our HVAC service and he was amazing! He went above and beyond for us, documenting everything and explaining everything thoroughly- making sure we understood every issue and why he recommended what he did. He takes pride in his work and I can't recommend him enough!
Mario bid great.
I have been using Bartlett for almost 30 years. I love working with a family business that has made me feel like an honorary Bartlett! The service is always top notch and I appreciate the support I get from them. Highly recommend!
Bo was excellent! Seeing I didn’t need a new filter he didn’t replace it and focused on something that needed attention.
Would give six stars if I could. They had the AC unit fixed within a couple hours after I called. Technician Willie was professional and very friendly. He answered all questions I had and was very knowledgeable. Highly recommend!
Many thanks to Bartlett! We were experiencing a problem with our heat on one of the coldest days of the year and they gave us an appointment the same day. Zach came to check it out and figured out the problem immediately. He fixed it quickly and was kind and professional. We so appreciate Zach’s help!
We have a 3 zone heating and cooling system. As the weather turned cold we found that zone 1 was not working. Zones 2 & 3 were fine. We checked the zone 1 thermostat and it was working so I called Bartlett. They came out the next day. Within 5 minutes of checking the system they found that the 'Zone Card' was…
We've been with Bartlett on an annual maintenance plan for years, and they've always been great folks and helped us keep our circa-2008 era HVAC functioning as well as could be expected. Last night, our 17 year old original blower motor finally failed. Jason came out today and was able to identify and rectify the…
Fast and efficient.
There is no doubt that Zach knew what he was doing. Gave us info on what needs to be repaired. Had his supervisor come by to look and offer a quote for a new system. Have not decided if to proceed as pricing is high and need to make decision.
Steven was knowledgeable and pleasant to work with. found an extra filter in our supply system that should not have been there which was causing the error code in our system. very pleased with my service.
Bartlett Heating & Cooling provides outstanding service. I have been their customer since Aug.2000. Service Technician Bo and Willie are a credit to the Bartlett Team. They performed a thorough inspection and maintenance of my furnace. Bo informed me about the condition of my unit and recommended a thorough…
Zack was on time, efficient and friendly. He communicated what he was doing and what he had done. He answered my questions and was thorough.
Great job as always
Bo was fantastic. He was very thorough and explained everything very clearly. He recommended an upgrade to my system that could prevent the cause of what he came out to diagnose for this visit.
Chase was very thorough in repairing my system. He completed the work in a timely manner.
We are regular customers of Bartlett under their very reasonable maintenance plan for over 20 years. We had a rodent get into our system. Josh came out on a weekend to inspect, repair, and evaluate the situation. He spent time to talk and explain our next steps. He went way above the call of duty. Thorough,…
Thomas was great, and Kenny were wonderful and got our unit back to heating properly. It was under warranty and had to be addressed with the cool temperatures lately and now is working properly!
The company responded quickly. Stephen is a great technician. Solved my heating issue and gave me maintenance recommendations for my unit. However, I was able to go to the MFR site and acquire the parts at a much lower price. Had an HVAC technician install them for a lot less. Thanks you!
Bartlett Heating & Cooling does our twice yearly maintenance and recently installed a new system. We really enjoy working with them and appetite prompt response times and attention to detail.
We’ve been using Bartlett for a few years and they have been great. They helped us extend our aging system for years longer than it would have been able otherwise and then put in a new complete HVAC system including new duct work last year. We love our now freezing master bed room to sleep in! Thanks Terence and team!
From the Company Owners to Bailey (customer rep) to Joshua (the tech), the experience is amazing and it's clear they care about their customer relationships and building long-term trust. Communication was great and they've always been on time within a reasonable two hour window. When I had an AC emergency they…
We have used Bartlett for our HVAC needs for several years and the experience has always been top notch. Our most recent job was a complex job consisting of a new system installation, as well as repair of a second system. By the end of the day, three crews were on site to ensure the job was completed. It was…
Terence is the best around! Smart, timely and professional.
Jerry is prompt, thorough, and does a great job of explaining what he sees and recommends. He has been our technician for several years now. I am very pleased with his service and recommend the company!
I continue to use Bartlett Heating and Cooling for maintenance of my furnace and AC and Bo continues to provide topnotch service! I called Bartlett after my current HVAC company said I needed to replace my 5 year old furnace during my fall maintenance appointment. The old company said there was rust on the firewall…
Jerry did a very good job servicing my air conditioning units.
upstairs furnace not heating- customer service was great, tech (Joshua) was fine- a little heavy on selling the service contract, but he did change out 2 filters and solved another problem for us, so... I also bought two carbon monoxide monitors, so it was an expensive day but he was thorough. One area for…
They worked hard, got the new furnace installed, got the AC working and helped me program a new thermostat. They were polite, respectful and seemed knowledgeable. A good experience.
Guys were great and Bartlett is AMAZING!
Best in the business. I’ve used them for years and they are by far the best HVAC company around. They are honest, trustworthy, and polite. Any time I have needed for emergencies they have fixed it quickly.
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Blue = Bartlett, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%78+27.3Reliability 15%80+12Craft & service 20%12+2.4Value 10%20+2Momentum 8%51+4.1Track record 7%89+6.2Accountability 5%89+4.5Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
