Is Bartlett Heating & Cooling any good?
Our verdict: solid, not standout — #24 of 67 HVAC contractors, better than 64%. Customers single out its track record and accountability; craft & service is where it trails.
Track record — better than 89% of peers
Accountability — better than 89% of peers
Reliability — better than 80% of peers
Value — 20th percentile
Craft & service — 12th percentile
Bartlett Heating & Cooling for a/c preventive maintenance
Clear ✕63 customers reviewed a a/c preventive maintenance job here and rated it 5.00★. Most paid $1,000+ (category typical: $112–$939). For this job it ranks #1 of 18 HVAC contractors we track.
All 63 Google reviews tagged “A/C preventive maintenance” · showing 20
Paul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★Evan Weaver was my assigned technician for ; today's visit. This tech was extremely professional, thorough, and did an amazingly comprehensive job. He explained potential options to me (for now and in the future), explained the potential benefits, and explained them in an order of priority which was really helpful.…
LWLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★Have used Bartlett for 5+ years now. Great staff and service! No high pressure sales pitch. Very honest team. Highly recommended! In that time I have also had unexpected things happen, and they are always quick to respond, and can get in quickly to fix the problem. It's like having a family member in your…
Jazz1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Bartlett is best HVAC company around. Been using them for 20yrs and our home environment is perfect. Most of the support came from “Mitchell”. Ask for him if he supports your area.
Beth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★I have been using Bartlett for almost 30 years. I love working with a family business that has made me feel like an honorary Bartlett! The service is always top notch and I appreciate the support I get from them. Highly recommend!
ScottLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Detailed, professional, and courteous. Pointed out some preventive maintenance to keep things running smooth. Thanks Quinton.
AyakoLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★Great service, had good recommendations for what our home needed.
Nicholas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Friendly and professional!
PrestonLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★I could not have asked for a better technician to come service my HVAC. Mario was knowledgable, professional, pleasant and engaging. I felt that I was in good hands and everything is running smoothly. So glad he suggested a surge protector because I would hate to damage my system by any lightening strike. I have…
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Great job by Evan. Very professional. Was able to analyze refrigerant deficit and replenish as needed.
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★We’ve used Bartlett for years for all things related to home heating and air maintenance. We’ve had thermostats installed, major ductwork performed, and HVAC units installed - in addition to regular home maintenance on our previous very old systems. They’ve been great to work with and the folks we’ve had come by are…
Bettye5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Mario was very friendly and professional. He explained everything that he did in layman’s terms and also advised of some maintenance that may be needed in the future.
BrianLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Jason was great. Pleasant, efficient and thorough. He did a good job of talking through the current situation and long term planning for the life of our HVAC system.
Brad5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Routine inspection and annual maintenance renewal. Included thorough cleaning, evaluation, and recommendations. Mitchell is happy to answer questions and discuss his process, and he does so with friendly enthusiasm. I've come to trust Mitchell over the years, and always specify him as the tech I want working on my system.
Lulu4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Have been with Bartlett for almost a decade- would recommend them to everyone I know. The team is amazing- don’t try to oversell me. They explain everything to me and give me options- I truly appreciate this!!
PGLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★I've been a customer for several years, and bought all three of my HVAC replacement systems through them several years ago. I continue to use them for maintenance, and they come out twice a year to check everything, which helps prolong the life of the equipment. Mario came out today and did a very thorough job of…
CalvinLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Willie was great! Came out quickly on a 95° day after our A/C system stopped blowing cold air the night before. He was courteous and professional! Worked quickly and thoroughly, starting with the furnace. He had our system working within minutes upon finding the internal capacitor bad. Thanks Willie and thank you…
JuanLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Awesome experience, Stephen explained everything well and as always a great company to hire
Judith10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★We love Bartlett -- it is run like a true family business. Gene is our tech, and he always does a great job. He is friendly, and efficient!!
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Jesse did excellent work
Alex6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Jesse came out same day to fix a clogged condensation line. He crushed it
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Bartlett Heating & Cooling
Is Bartlett Heating & Cooling good?
Yes by most measures: 5.0★ from 2,539 Google reviews and an Experts Score of 58/100 (grade C), #24 of 67 HVAC contractors we track. 0.3% of reviews in the last two years were 1–2★ (category average 2%).
How much does Bartlett Heating & Cooling charge?
Customers reported a typical bill of $317 (middle half $114–$1.1k), 2% below the HVAC contractors median of $322.
What do customers hire Bartlett Heating & Cooling for?
Mostly HVAC system maintenance (876), HVAC system repair (317), a/c system maintenance (158), heating system maintenance (106).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
