Is Bartlett Heating & Cooling any good?
Our verdict: solid, not standout — #24 of 67 HVAC contractors, better than 64%. Customers single out its track record and accountability; craft & service is where it trails.
Track record — better than 89% of peers
Accountability — better than 89% of peers
Reliability — better than 80% of peers
Value — 20th percentile
Craft & service — 12th percentile
Bartlett Heating & Cooling for HVAC system maintenance
Clear ✕884 customers reviewed a HVAC system maintenance job here and rated it 4.98★. Most paid $1–200 (category typical: $37–$292). For this job it ranks #2 of 60 HVAC contractors we track.
All 884 Google reviews tagged “HVAC system maintenance” · showing 20
We had our regular Fall check of our system with our regular HVAC tech, Mitchell. He is always pleasant and courteous, plus he has demonstrated more than once when servicing our HVAC that he really knows his stuff. He previously dealt with a leak due to a cracked drainage pipe from one of our two units. Mitchell is…
Willie was knowledgeable, polite, and quick. He analysed the problem with my gas heater for the upstairs zone, and replaced the filter which had become clogged with dust and lint. I would recommend Bartlett to anyone here in Marietta.
Technicians and office staff are always courteous and efficient. Willie Richardson was able to quickly diagnose and repair my A/C system. He explained things thoroughly and took care of it expeditiously. 5-stars.
Had an amazing experience with Bartlett Heating & Cooling today! We have original builder grade units that have finally had enough and need to be replaced. Mario and Jeff did an amazing job on explaining the situation and showing us the details of everything! They both then sat down and explained our options and…
I gave Quint the maintenance plan agreement and thought I had paid for it when I gave him my credit card. But I think I only payed for the filter. He left the agreement on my . table. How do you want me to pay for the agreement
Five star service. Great all around. Bo was really nice.
Evan from Bartlett was amazng. He did a thorough inspection of heating systems and valuable recommendations.
Stephen and Sean were amazing! Came to give our HVAC units a tune up before heat season. They were incredibly thorough and detailed in their debrief afterwards. The state of our systems with all suggested services were explained in detail. I loved how at no point in our appointment did I feel pressured to go through…
Jeff was considerate and courteous in his delivery of the quote for options on the recommended system replacement. Understood that this was an unexpected situation.
UPDATE: Jesse performed our semi-annual maintenance thoroughly with care. Chris and the Bartlett team are great! Performed my semi-annual service promptly and efficiently. While performing the routine maintenance, he noted a few other items (condensation, dirty blower after construction, and recommended HEPA…
Mike was great. Very detailed explanations.
Stephen was an excellent technician. He identified my issue quickly and explained everything to me in a professional manner. He was very courteous and kind. He did my maintenance and repaired my unit. He was on time and cleaned up afterwards.
Re-charged A/C and adjusted furnace WC pressure. Perfect job. Very courteous, on time, and knowledgeable. I’ll be using them, and hopefully Kyle, next time I need service.
Mario and Sean did above and beyond!
I’ve been using Bartlett for the last couple of years and have loved having them. Stephen is as just out for my annual check up and was great. Highly recommend him and them.
Willie was efficient, pleasant and trustworthy. It does still feel like I am paying my HVAC contractor $170 to come to my home to find all the things they can offer to replace or upgrade vs simply serving my units. The only “service” I felt was offered was to install new filters (which I supplied and can do myself)…
Bartlett Heating & Cooling is very reliable and always does great work. Our heating system started making concerning noises when the temperature outside started to drop and they were able to get us an appointment quickly. Wilder on the phone was super helpful and made scheduling easy, and our technician Stephen was…
Bartlett continues to be a company I don’t hesitate to recommend to friends. Today Kyle was here for a service call and was knowledgeable and professional. Did a thorough job and answered all my questions.
Erice did a great job with the seasonal maintenance on my HVAC system this fall. He cleaned and tested the whole system and prepped the furnace for the cooler months. We're ready for the winter cold!
Trust Jeff, so knowledgeable and willing to explain various options and add his professional advice. It's why we went with Bartlett and will likely purchase one more unit soon.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Bartlett Heating & Cooling
Is Bartlett Heating & Cooling good?
Yes by most measures: 5.0★ from 2,539 Google reviews and an Experts Score of 58/100 (grade C), #24 of 67 HVAC contractors we track. 0.3% of reviews in the last two years were 1–2★ (category average 2%).
How much does Bartlett Heating & Cooling charge?
Customers reported a typical bill of $317 (middle half $114–$1.1k), 2% below the HVAC contractors median of $322.
What do customers hire Bartlett Heating & Cooling for?
Mostly HVAC system maintenance (876), HVAC system repair (317), a/c system maintenance (158), heating system maintenance (106).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
