Is Bartlett Heating & Cooling any good?
Our verdict: solid, not standout — #24 of 67 HVAC contractors, better than 64%. Customers single out its track record and accountability; craft & service is where it trails.
Track record — better than 89% of peers
Accountability — better than 89% of peers
Reliability — better than 80% of peers
Value — 20th percentile
Craft & service — 12th percentile
Bartlett Heating & Cooling for HVAC system repair
Clear ✕321 customers reviewed a HVAC system repair job here and rated it 4.97★. Most paid $1,000+ (category typical: $192–$955). For this job it ranks #2 of 60 HVAC contractors we track.
All 321 Google reviews tagged “HVAC system repair” · showing 80
Jordan was very efficient and cleaned up after himself.
Willie was knowledgeable, polite, and quick. He analysed the problem with my gas heater for the upstairs zone, and replaced the filter which had become clogged with dust and lint. I would recommend Bartlett to anyone here in Marietta.
Had an amazing experience with Bartlett Heating & Cooling today! We have original builder grade units that have finally had enough and need to be replaced. Mario and Jeff did an amazing job on explaining the situation and showing us the details of everything! They both then sat down and explained our options and…
Stephen was an excellent technician. He identified my issue quickly and explained everything to me in a professional manner. He was very courteous and kind. He did my maintenance and repaired my unit. He was on time and cleaned up afterwards.
Jason is the best! Quick, efficient, honest, and hard worker. We appreciate him!
Re-charged A/C and adjusted furnace WC pressure. Perfect job. Very courteous, on time, and knowledgeable. I’ll be using them, and hopefully Kyle, next time I need service.
I have always been happy with having him here to work on my Heating and Air, he’s always prompt, knowledgeable, efficient, and just an overall nice person as well. Glad that he was able to come and help me on short notice today to fix a problem from the last visit. I look forward to him coming again in six months. He’s a great hard worker.
Gene did a wonderful job. He was kind, thorough, and professional. He took the time to explain everything to me and even showed me pictures so I could understand everything that needed to be done.
Mario and Sean did a great job. Super hospitable and kind. Amazing service.
Zack was an excellent reflection on Bartlett. Thanks for his personality and competencies
Great service and always helpful with what we need.
Excellent explanation of our issues. Bo gave us great comfort in what was going on and his ability to fix it if it gets worse. He also gave us the green light to wait until later for the bigger fix without taking a chance on a big breakdown of the system. It’s great to have confidence in your technician.
Mitchell was incredibly professional, thorough, and detailed. Will absolutely return to Bartlett.
James and Jacob performed a very professional job of replacing our HVAC system.
I had a wonderful first experience with Bartlett. Mike was very thorough, took pictures, and took the time to explain what needed to be done with my heating/cooling system. I appreciated being able to make an informed decision. I highly recommend Mike and Bartlett H&C!
Prompt, courteous and knowledgeable!
Great Job!
great service....great person...look forward to seeing him again. Rick & Lani Wemmers
Zach did a great job handling my hvac maintenance. He was very thorough and took pictures of inside the machine/ductwork, pointing out time sensitive issues and concerns to address. Thanks for catching all that! Glad to have it all fixed and safe.
Jason did an outstanding job. Excellent and courteous service. He took a great deal of time to explain things to us and help lead to make the decisions that were in our best interests. Many, many thanks, Jason.
I’ve been a customer of Bartlett Heating & Cooling for several years and continue to appreciate their excellent service. A special thank you to my service technician, Evan Weaver, for his thoroughness, attention to detail, and professionalism. Evan took the time to keep me informed throughout the service visit,…
Very polite nice young man who did his job and then some.
Our experience with Bartlett has been amazing! Started with Holly who is so customer focused but crowning Jewel was Mitchell!!! He is an amazing technician! He was so thorough and knowledgeable! We had 4 units with lots of issues. He documented everything and explained it all. Stayed late to finish it until almost 8 PM. Thank you Mitchell!
Technician was extremely helpful, very courteous and effectively completed the service.
Jordan was great in letting me know when he was coming, excellent in keeping me informed of progress and description of what was needed and permission to proceed. He followed up with contact of jow to reach him if there was any further questions or problems. Great service and communication.
Erice was amazing! So grateful for his hard work. He was here for as long as it took, even waiting here until a part arrived. Thank you!
Great guy and up front with issues.
Great service and a very responsive team! Rory and Jason were wonderful!
Everyone at Bartlett has been so great to work with!
Stephen provided exceptional customer service. He is an ambassador for the Bartlett brand! Very pleased with the attention to detail and service provided!
Oct.3 We use Bartlett for 2 homes. Today Gene saved us by replacing a pump. Thank you Gene! Jason was very thorough and professional. He did a full inspection and caught some issues that would have been big problems if he hadn't caught them. Bartlett never fails us. Aug. 28, 3026 Jeff & Stephen came to assess our AC…
Jesse was courteous and knowledgeable. He fixed several issues with my system and it now works great!
Conscientious and professional approach.
Gene Kelsey did a great job today!
Kyle was a very knowledgeable, professional with an amazing personality who could make the difference
Edit: Apparently this company was bought out in 2025 and now like to employ predatory scare tactics to sell you products and services you dont need. Do not believe the reviews and BBB score, the name means nothing anymore. On a routine service call they spent 3 hours in my house, having to call in a product manager…
Gene always does a great job maintaining our HVAC systems. He shows up on times and really goes above and beyond. Highly recommended.
We look forward to having Jesse in our lives for any HVAC issues on our 8 units in various properties. When you find a good service person you don’t wanna let ‘em go. Our air conditioner was broken and we called out a company that we worked with and loved. The owner recently sold to another firm. We understood…
Have used Bartlett for 5+ years now. Great staff and service! No high pressure sales pitch. Very honest team. Highly recommended! In that time I have also had unexpected things happen, and they are always quick to respond, and can get in quickly to fix the problem. It's like having a family member in your…
courteous, professional, prompt, nice manner, thorough workmanship, alert to safety issue, and good council concernning its functions and need. Mario is tops tech man. Thank you, Bartlett!!
We’ve used Bartlett for all maintenance since we moved into our house in May 2023. Recently our AC unit was not working well and they sent someone out the next day. Jordan was knowledgeable and personable. He gave us option but also his expert opinion on what he would recommend. We decided to replace the unit. They…
Jesse was awesome!!! Thank you, Jesse and Bartlett.
Jason was amazing, thankful he found the errors with panel. Great job.
Service was covered under warranty
Mike Dorn was very friendly and helpful. He gave detailed explanations of what was happening with our system. He was thorough and did a great job with our repairs. We look forward to working with him in the future!
Great service, on time, very helpful and did a quick job. Donta was able to do it all with ease.
Bartlett is best HVAC company around. Been using them for 20yrs and our home environment is perfect. Most of the support came from “Mitchell”. Ask for him if he supports your area.
Efficient and courteous; knowledgeable.
Stephen from Bartlett Heating & Cooling provided exceptional service. He was kind, considerate, professional, and incredibly informative throughout the entire visit. I especially appreciated how thorough and methodical he was in diagnosing the issue, nothing felt rushed or overlooked. He arrived promptly, carefully…
Evan showed up promptly, gave me his business card and got right to it and he was out there in the heat helping us so we can cool down.. our AC has been down for 2 days and we are at a solid 87... And now it's slowly going down. Greatly appreciated The service s Diamond appreciates it. Thank you for your help
Kyle was very knowledgeable and professional. He did a great job!
Gene has been taking caring of our systems for many years and has never failed to give excellent service. We trust his recommendations and opinions. SB
Cannot recommend Gene enough. He was super informative without being pushy. So easy to talk to and laid out my options in a very easy to understand nature. Loved the pictures he showed to help me understand.
Knowledgeable & informative
Same great company, same excellent customer service, just a new technician. Nervous to interact with a new technician after six or seven years, but Mitchell Jenkins was great! Thorough review of our system since it was new to him and Patiently walked us through his recommendations for our old HVAC system without…
Chris and his partner did some adjustments on a new unit installed and checked the system and made found some additional. Item or two to be fixed.
Evan was professional and represented Bartlett well.
Kyle R. did an outstanding job correcting our condensate drain line issue. From the moment he arrived, he was professional, courteous, and respectful of our home and property. He explained the work clearly, took care to protect the surrounding areas, and completed the repair efficiently and to the highest of…
It was as our first time using Bartlett Heating & Air. What a POSITIVE experience. Our tech, Jason was even early! So nice! He was so professional and very very detailed. Took his time to explain and show in pictures everything involved with our repairs and servicing. Highly recommend.
Rony was able to come earlier than after hours and restore my air while here. I appreciated him coming today and getting my system working again - SO MUCH! Thank you so much!
Excellent explanation of all services.. Did not try to upsell me with things I don't need. Thank you Bartlett... I would like to add that I had 2 furnaces replaced in a very small space. The crew was very patient and never complained about the very tight constraints of the job. Everything was explained to me step by…
Super Mario did a great job!
Very fast, great service. Stephen was very nice
The technician was timely, knowledgeable and provided a thorough assessment of the issue and recommended solution.
Very polite, punctual, kept me informed of the processes the whole time.
Willie was my technician and he was extremely friendly and got my a/c fixed and running again! While he worked he was very kind to my 3 year old who kept following him around and asking him a thousand questions. To top it off, he called me after the weekend to see how my a/c did over the weekend and to make sure it…
Jesse did great! Thank God for AC and AC fixers!
Excellent service.
I had an unexpected emergency arise on a Friday afternoon. Bartlett sent Willie out within a couple hours of me calling. He worked fast to figure out what I needed and got things back up and running. I've used Bartlett for at least ten years and they have never let me down. Thank you for the great service!
I have used Bartlett’s Heating and Air Conditioning Company for at least 20 years. They are an excellent company, customer service is amazing. They never disappoint. Their technicians are professional, very knowledgeable, and extremely nice. I highly recommend them.
Kyle did an exceptional job today.
We had a technician come out the day we called. Great service. So appreciative of your technician. He was so pleasant and very helpful. Thanks!!!
Prompt response, friendly, professional, and knowledgeable. Highly recommend.
Steven troubleshooting the problem quickly and discovered the Thermostat had failed. He replaced that quickly and tested the system thoroughly. He helped me download the correct mobile app and provided guidance about functionality and made recomendations for most efficient cooling. He also located a damper arm that…
Jesse was prompt and professional in addressing the problem with my AC.
I had a great experience with my recent HVAC repair, thanks to Mario. He was extremely thorough with his inspection and took the time to explain everything clearly. He was very knowledgeable, professional, and genuinely helpful throughout the entire process. Mario also worked with me to find the right deals and…
Very friendly and full explanation of options
Evan was the BEST! He needs a raise! I will continue to use Bartlett because of Evan!🙂
Evin is the best technician I have ever had repair my A/C. I will always request him in the future.
Mr. Trader correctly diagnosed our non-working air conditioning system and fixed it within minutes and at a cost that was easier to swallow. If I could ask Bartlett to give him six stars rating, here it is. Thanks for keeping us cool on the hottest day of the summer!
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Bartlett Heating & Cooling
Is Bartlett Heating & Cooling good?
Yes by most measures: 5.0★ from 2,539 Google reviews and an Experts Score of 58/100 (grade C), #24 of 67 HVAC contractors we track. 0.3% of reviews in the last two years were 1–2★ (category average 2%).
How much does Bartlett Heating & Cooling charge?
Customers reported a typical bill of $317 (middle half $114–$1.1k), 2% below the HVAC contractors median of $322.
What do customers hire Bartlett Heating & Cooling for?
Mostly HVAC system maintenance (876), HVAC system repair (317), a/c system maintenance (158), heating system maintenance (106).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
