Is Bartlett Heating & Cooling any good?
Our verdict: solid, not standout — #24 of 67 HVAC contractors, better than 64%. Customers single out its track record and accountability; craft & service is where it trails.
Track record — better than 89% of peers
Accountability — better than 89% of peers
Reliability — better than 80% of peers
Value — 20th percentile
Craft & service — 12th percentile
Bartlett Heating & Cooling for install thermostat
Clear ✕61 customers reviewed a install thermostat job here and rated it 4.97★. Most paid $1,000+. For this job it ranks #1 of 50 HVAC contractors we track.
All 61 Google reviews tagged “Install thermostat”
Erice did a great job with the seasonal maintenance on my HVAC system this fall. He cleaned and tested the whole system and prepped the furnace for the cooler months. We're ready for the winter cold!
Blake came in and explained things in great detail and gave honest recommendations that made sense. At the end of the day we received a reasonable quote for things we knew needed to be done. More thank happy with our experience with Blake and Bartlett in general.
REALLY appreciate Willie coming by on short notice (and late in the afternoon) and handling this repair for me! SO appreciated!!!
The scheduled maintenance on my two AC units was outstanding as always. Bo did a thorough checkup on the units and replaced a weak capacitor on one unit. He also cleaned the drain lines and replaced the filters on both units. Bartlett employs the best people and has excellent service. I am adding to my last…
Everything was great except the price. I should have gotten estimates from other companies, but was ready to get it done so I signed before giving it enough thought. Almost $12k for a 2 ton unit installed. Everyone was very nice, they did a great job and I'm satisfied, except that after the fact I realized I…
Efficient and courteous; knowledgeable.
Mario bid great.
Evan was Exceptional in every way. He arrived within 2 hours of my call to Bartlett. Ran down two complex electrical issues, repaired them and got the system up and running.
Kenny did a great job installing my new HVAC system. He was very professional and helpful. Would highly recommend.
We’ve used Bartlett for years for all things related to home heating and air maintenance. We’ve had thermostats installed, major ductwork performed, and HVAC units installed - in addition to regular home maintenance on our previous very old systems. They’ve been great to work with and the folks we’ve had come by are…
Excellent service call. Very efficient.
Jason was great. He showed me and explain everything that was going on. He was to me very honest and up front. Thank You
I had a lot of necessary repairs that had been previously postponed. Mitchell was so kind and professional. He provided an honest assessment and performed the work efficiently. As always, great service and excellent customer service from Bartletts! Thank you, Mitchell! Update: new Carrier Infinity system…
Have used Bartlett for 11 years and like the way the service maintenance keeps you ahead of many service issues.
We’re really happy with our new HVAC system! Heating and cooling just right. The crew was knowledgeable, courteous, worked hard, answered all of our questions, was super efficient and did a great job. They installed with care and cleaned up everything when they were done. Kudos to Bartlett Heating & Cooling on…
The crew did an excellent installation. Everything looks neat and professional. They were on time, kept everything clean and were very responsive to questions. Highly recommended
Chris Haynie and the entire Bartlett Team were excellent. We have been using Bartlett services for the past 6 years and we really appreciate how efficient they are. They went above and beyond to help us. I highly recommend them 👍
Bartlett has been great to work with from replacing our old HVAC and doing our regular maintenance. Everyone that we have interacted with has been helpful and easy to work with. I would highly recommend to anyone in need of HVAC service!
Thomas and crew were kind, polite, professional, and tidy. Overall it was a fantastic experience. Will definitely be using Bartlett again!
After 20+ years, it was time for a new HVAC system and the team from Bartlett Heating & cooling was very polite, professional, and very friendly throughout the whole process. They worked extremely hard installing the system in my crawl space, which is a very difficult area, and handled everything with skill and…
Originally, we were only on a maintenance plan. However, when we were ready to install our new unit, we chose Bartlett after gathering quotes and investigating the other suppliers. So glad we did!! The installation team was very professional. They were on time! They were very communicative and thorough. We were…
My HVAC system required replacement. From the quote to install I was pleased with Bartlett’s attention to detail. I highly recommend Bartlett Heating & Cooling for your HVAC needs. The install team arrived early to begin the work, was courteous, took extra care in prepping, working, cleaning up after the install and…
Have been a customer for 20+ years. Always pleased with the service and professionalism.
Stephen with Bartlett was professional, friendly and efficient. He installed a new thermostat. Thank you
Fabulous to work with! They remind/alert me when it is time for service and are very accommodating. Bo has been coming to service our house for years! And now Stephen! Very professional, knowledgeable and friendly.
We’ve been using Bartlett for a few years and they have been great. They helped us extend our aging system for years longer than it would have been able otherwise and then put in a new complete HVAC system including new duct work last year. We love our now freezing master bed room to sleep in! Thanks Terence and team!
Update 4/4/25 - Tyler provided excellent service today for our maintenance visit. As always I highly recommend Bartlett if you have any HVAC needs. Update 10/16/24 - Bo came by on our 1st chilly day to do our maintenance and check our heating. As always he was awesome! Great guy to talk to and so meticulous about…
Joshua was prompt and very professional. I asked about the thermostat and asked about a newer one that would be easier to read. He found one that was very reasonable and installed and explained to me how to use it. I was very pleased with all of his work and his positive helpful attitude. Thank you. Joshua. I would definitely loves to have him again...
We have used Bartlett for our HVAC needs for several years and the experience has always been top notch. Our most recent job was a complex job consisting of a new system installation, as well as repair of a second system. By the end of the day, three crews were on site to ensure the job was completed. It was…
Installation went smooth, delivered what they promised, installers were professional and focused on the job at hand. Two years in and everything's working fine. I really like the Infinity system. Maintenance visits seem thorough.
Brett wAs hard worker with his.crew.very nice young man.I was very pleased with job he did.Brett and his crew were very pleasant.they cleaned up before they left.made sure the heating system was working before he left.I would recommend him should I need. anything in the future. GREAT JOB KEEP UP THE GOOD WORK.Margaret Mitchell sorry for misspelling BRENT
We are very happy with customer service from top to bottom. We appreciate the communication, knowledge and professionalism of our technician.
Jerry did a very good job servicing my air conditioning units.
Chris always does a great job. He is knowledgeable and we trust him.
From start to finish, this was a great experience. Every person I have talked to at Bartlett has been kind, knowledgeable and incredibly helpful. I got 10 different quotes and felt the most comfortable all around with Bartlett. Their quote seemed to be the most comprehensive and the “best bang for the buck” so to…
They worked hard, got the new furnace installed, got the AC working and helped me program a new thermostat. They were polite, respectful and seemed knowledgeable. A good experience.
Professional, timely,quality work. Explains what they are doing and all the options for any concerns you may have. All the work and servicing of the system has been great.
Brent and his team were great! They showed up on time and were professional and respectful the entire time they were here. They did a great job of explaining our new HVAC system and walking us through all the things they did and answered all our questions. They left without a trace as well when they were done. We highly recommend them!
The technicians introduced themselves and were very professional explaining the work they would be doing. They worked efficiently and completed the job as predicted.
I had a HVAC installed. I was very please how smoothly it went. The installers were very professional. I would highly recommend them!
Josh quickly diagnosed my problem correctly and explained it effectively. He went to work and gave me progress reports. It took à little while but now I have efficient heating and cooling and adequate freeon levels. I decided it would be beneficial to go with à Yearly Service Agreement. 5 of my neighbors…
Exceptional company. We have used Bartlett for several years and never been disappointed. Besides regular maintenance they have completed several repairs for us and installed new equipment. They have also responded to a couple of emergency weekend calls. Everyone is friendly, professional, responsive, and…
Can't tell you how much we love Bartlett and Mr. Jerry specifically. We've been riding with them for almost a decade now. They are the only HVAC company we trust and they are worth every dime. Look no further!
We love Bartlett for all the reasons mentioned above. They have taken good care of us for many years now. Wouldn't think of using any other company!
Excellent team. Terrific value. This is my third purchase.
We recently purchased a new 19 SEER Carrier variable speed condenser and evaporator coil from Bartlett Heating & Cooling and are very pleased with the installation. From Sales to installation and service, we have always had a good experience with Bartlett. I would not hesitate to recommend them to anyone for their…
Tommy and Jeff have been my technicians and I have been so pleased with their service that I have subscribed to the Bartlett biannual service contracts.
Bartlett heating and AC have been maintaining my HVAC system for several years and everything has been worry free. When my AC and furnace went out the last time it could not be repaired to last. Dusty from Bartlett came out to my house and helped me pick the best system for my house. The Carrier Infinity system…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Bartlett Heating & Cooling
Is Bartlett Heating & Cooling good?
Yes by most measures: 5.0★ from 2,539 Google reviews and an Experts Score of 58/100 (grade C), #24 of 67 HVAC contractors we track. 0.3% of reviews in the last two years were 1–2★ (category average 2%).
How much does Bartlett Heating & Cooling charge?
Customers reported a typical bill of $317 (middle half $114–$1.1k), 2% below the HVAC contractors median of $322.
What do customers hire Bartlett Heating & Cooling for?
Mostly HVAC system maintenance (876), HVAC system repair (317), a/c system maintenance (158), heating system maintenance (106).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
