How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%78+27.3Reliability 15%80+12Craft & service 20%12+2.4Value 10%20+2Momentum 8%51+4.1Track record 7%89+6.2Accountability 5%89+4.5Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCOREBartlett Heating & Cooling
Atlanta, GA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 2,539 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: craft & service.
Reviews for your job
Customers hired Bartlett Heating & Cooling for 8 kinds of job.
Bartlett Heating & Cooling for a/c system repair
Clear ✕All 77 Google reviews tagged “A/C system repair” · showing 40
Technicians and office staff are always courteous and efficient. Willie Richardson was able to quickly diagnose and repair my A/C system. He explained things thoroughly and took care of it expeditiously. 5-stars.
Evan Weaver was my assigned technician for ; today's visit. This tech was extremely professional, thorough, and did an amazingly comprehensive job. He explained potential options to me (for now and in the future), explained the potential benefits, and explained them in an order of priority which was really helpful.…
Mitchell was incredibly professional, thorough, and detailed. Will absolutely return to Bartlett.
Blake came in and explained things in great detail and gave honest recommendations that made sense. At the end of the day we received a reasonable quote for things we knew needed to be done. More thank happy with our experience with Blake and Bartlett in general.
I called with no AC and Zach came right out to fix it. Cooling now, thank you! James came the next morning with replacement coil and installed. I love these people! Part 2 is that I love Zach and I love Jeff. Only thing better is the 2 of them together.
Our experience with Bartlett has been amazing! Started with Holly who is so customer focused but crowning Jewel was Mitchell!!! He is an amazing technician! He was so thorough and knowledgeable! We had 4 units with lots of issues. He documented everything and explained it all. Stayed late to finish it until almost 8 PM. Thank you Mitchell!
Best service advisors. Always helpful. Stephen very knowledgeable and good job. 4-13-26. 10-5-26. Stephen does a great job. Keeps my heat & air in top shape. Best service rep. Bartlett. Very good service. Frank found the voltage surge & repaired the outside AC. Great job and best price. 8-13-26. Bartlett.
Edit: Apparently this company was bought out in 2025 and now like to employ predatory scare tactics to sell you products and services you dont need. Do not believe the reviews and BBB score, the name means nothing anymore. On a routine service call they spent 3 hours in my house, having to call in a product manager…
Gene always does a great job maintaining our HVAC systems. He shows up on times and really goes above and beyond. Highly recommended.
Have used Bartlett for 5+ years now. Great staff and service! No high pressure sales pitch. Very honest team. Highly recommended! In that time I have also had unexpected things happen, and they are always quick to respond, and can get in quickly to fix the problem. It's like having a family member in your…
I have been using Bartlett for almost 30 years. I love working with a family business that has made me feel like an honorary Bartlett! The service is always top notch and I appreciate the support I get from them. Highly recommend!
Super Mario did a great job!
Bo, did an excellent job explaining what the problem was with my unit, what was required to repair it and the importance of having it serviced every 6 months. He was also patient, professional, knowledgeable, thorough and kind. I definitely plan to call the company to get on a A/C preventive maintenance plan. Nedra Martin-Chambers
Evan was Exceptional in every way. He arrived within 2 hours of my call to Bartlett. Ran down two complex electrical issues, repaired them and got the system up and running.
Bo is the greatest! Worth his weight in gold!
Had a great service call that we had already diagnosed. Our tech today was Frank. He was very friendly and listened to what we assumed was the problem. Frank explained to us how the problem could have happened and did a simple tap on the device to get it working. He also looked deeper to make sure the motor that…
Consistently a pleasure to work with, personable, professional, prompt!!! And Henry, our dog, agrees!!! We needed emergency service on a Sunday, by days end we were all fixed!
Evan was very communicative, explained the situation well and was very patient during the whole process. He managed to get on site quickly and got the system up and running again.
Routine inspection and annual maintenance renewal. Included thorough cleaning, evaluation, and recommendations. Mitchell is happy to answer questions and discuss his process, and he does so with friendly enthusiasm. I've come to trust Mitchell over the years, and always specify him as the tech I want working on my system.
Willie was great! Came out quickly on a 95° day after our A/C system stopped blowing cold air the night before. He was courteous and professional! Worked quickly and thoroughly, starting with the furnace. He had our system working within minutes upon finding the internal capacitor bad. Thanks Willie and thank you…
Evan was very prompt, courteous and very thorough!!
Jesse came out same day to fix a clogged condensation line. He crushed it
The temps were in the 100’s and my A/C went out. Bartlett showed up that day when no one else would. They sent me Zach! He was SO good I asked for him to be my permanent service guy. He took pictures and explained what was wrong and what was needed to fix. He offered a service plan for me. That was a good…
Jesse did a great job. He was on time and called before he came. He checked all units and will send a recommendtion on items and pricing.
Jordan was amazing! Super polite and took time to diagnose the problem, had the issue fixed and cold air blowing in record time!! Very thorough and knowledgeable. Wonderful service!!
Jacob came out and fixed our A/c unit with great speed and accuracy’s he taught me a few things too. The integrity and honesty from Jacob made me comfortable paying the price that was asked. He was on time and very polite and patient as I asked questions about the unit. Will definitely use Bartlett and specifically…
Our AC stopped working on Sunday, I sent a message and someone replied a few minutes later. They had a tech out in under 2 hours and got everything working for us. Great reliable service!
Mitchell is prompt, courteous, and professional (as always 😊). He goes that “extra mile” by also ensuring open doors are relocked, lights turned off, and thermostats reset.
Jordan was friendly and professional. He did a great job and really took the time to talk us through the problem and solution. Thank you so much for the great service and getting us back up and running!
Bartlett came out for a blower replacement today, Evan was amazing and answered all my questions. Left me knowing what to expect and how to handle things. Very knowledgeable and always helpful. Would recommend Bartlett and Evan any time.
My experience was very positive with both my technician, Daejon, and Jeff who came later to give me an estimate to replace my AC system. Daejon thoroughly checked out the system and presented his analysis to me, answering all my questions. He was knowledgeable, polite, professional, caring, and respectful. Jeff was…
Jordan was great and explained the issues we had. He gave many pricing tiers depending on how much we could spend to fix the issues in our home.
Stephen did a great job!
Evan spent hours trying to fix a tough issue with our AC unit. Ultimately we decided that it needs a partial replacement at the very least but Evan was able to get it running for us in the meantime which was very much appreciated.
I selected this company via Google Gemini sharing with me the best HVAC company in my region, with certain factors being most important. I will say that I walked away satisfied with both Gemini and Bartlett after my initial interactions and installation. From properly setting my expectations and meeting the…
Would give six stars if I could. They had the AC unit fixed within a couple hours after I called. Technician Willie was professional and very friendly. He answered all questions I had and was very knowledgeable. Highly recommend!
Apr 2026: Bo Trader did my semi annual maintenance for me on my AC. He is without question very thorough & meticulous in his evaluation and maintenance of the unit. Made great suggestions, including adding an UV light to the unit to eliminate some mold that looked like it was starting to form as a result of…
Highly recommend the Bartlett team for any maintenance or repair services. From the admin to the service techs, everyone is very easy to work with. They do a great job explaining all the recommendations to keep things running smoothly all year round. Most recently, I needed them to come back out to fix an issue and…
Great job as always
Great work!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 876 | $37–$292 |
| HVAC system repair | 317 | $192–$955 |
| A/C system maintenance | 158 | $54–$441 |
| Heating system maintenance | 106 | $54–$292 |
| Installation | 105 | $1.1k–$2.8k |
| Install AC | 87 | $1.5k–$3.2k |
| Heating system installation | 80 | $1.4k–$2.8k |
| A/C system repair | 73 | $209–$880 |
