Experts Reviews · Company report
Bartlett Heating & Cooling logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%78+27.3Reliability 15%80+12Craft & service 20%12+2.4Value 10%20+2Momentum 8%51+4.1Track record 7%89+6.2Accountability 5%89+4.5Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

Bartlett Heating & Cooling

Atlanta, GA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 2,539 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: craft & service.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bartlett Heating & Cooling is better than 78% of HVAC contractors.B
78
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bartlett Heating & Cooling is better than 80% of HVAC contractors.A
80
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bartlett Heating & Cooling is better than 12% of HVAC contractors.F
12
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bartlett Heating & Cooling is better than 20% of HVAC contractors.D
20
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Bartlett Heating & Cooling is better than 51% of HVAC contractors.C
51
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Bartlett Heating & Cooling is better than 89% of HVAC contractors.A
89
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Bartlett Heating & Cooling is better than 89% of HVAC contractors.A
89

Reviews for your job

Customers hired Bartlett Heating & Cooling for 8 kinds of job.

Bartlett Heating & Cooling for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.321
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$955
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 321 Google reviews tagged “HVAC system repair” · showing 20

★★★★★ Sarah · Edited 12 hours ago

Jordan was very efficient and cleaned up after himself.

Reasonable priceHVAC system repair
★★★★★ FREDERICK · 12 hours ago

Willie was knowledgeable, polite, and quick. He analysed the problem with my gas heater for the upstairs zone, and replaced the filter which had become clogged with dust and lint. I would recommend Bartlett to anyone here in Marietta.

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Derek · Edited a day ago

Had an amazing experience with Bartlett Heating & Cooling today! We have original builder grade units that have finally had enough and need to be replaced. Mario and Jeff did an amazing job on explaining the situation and showing us the details of everything! They both then sat down and explained our options and…

Paid $2,000+Great priceHVAC system repairHVAC system maintenance
★★★★★ Judy · 2 days ago

Stephen was an excellent technician. He identified my issue quickly and explained everything to me in a professional manner. He was very courteous and kind. He did my maintenance and repaired my unit. He was on time and cleaned up afterwards.

Paid $1,200–1,400Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Rebekah · Edited 2 days ago

Jason is the best! Quick, efficient, honest, and hard worker. We appreciate him!

Paid $600–800Reasonable priceHVAC system repair
★★★★★ farlo · 3 days ago

Re-charged A/C and adjusted furnace WC pressure. Perfect job. Very courteous, on time, and knowledgeable. I’ll be using them, and hopefully Kyle, next time I need service.

Paid $1–200Great priceHVAC system repairHVAC system maintenance
★★★★★ Nana · 4 days ago

I have always been happy with having him here to work on my Heating and Air, he’s always prompt, knowledgeable, efficient, and just an overall nice person as well. Glad that he was able to come and help me on short notice today to fix a problem from the last visit. I look forward to him coming again in six months.…

HVAC system repair
★★★★★ Ashley · 5 days ago

Gene did a wonderful job. He was kind, thorough, and professional. He took the time to explain everything to me and even showed me pictures so I could understand everything that needed to be done.

Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Chandler · 5 days ago

Mario and Sean did a great job. Super hospitable and kind. Amazing service.

HVAC system repair
★★★★★ John · Edited a week ago

Zack was an excellent reflection on Bartlett. Thanks for his personality and competencies

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Patrick · Edited a week ago

Great service and always helpful with what we need.

Paid $1–200Great priceHVAC system repairHVAC system maintenance
★★★★★ Scott · a week ago

Excellent explanation of our issues. Bo gave us great comfort in what was going on and his ability to fix it if it gets worse. He also gave us the green light to wait until later for the bigger fix without taking a chance on a big breakdown of the system. It’s great to have confidence in your technician.

Paid $1–200Great priceHVAC system repair
★★★★★ Keith · a week ago

Mitchell was incredibly professional, thorough, and detailed. Will absolutely return to Bartlett.

Paid $600–800Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Diane · Edited a week ago

James and Jacob performed a very professional job of replacing our HVAC system.

Paid $1,200–1,400Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Diane · a week ago

I had a wonderful first experience with Bartlett. Mike was very thorough, took pictures, and took the time to explain what needed to be done with my heating/cooling system. I appreciated being able to make an informed decision. I highly recommend Mike and Bartlett H&C!

Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Laila · a week ago

Prompt, courteous and knowledgeable!

Not sureHVAC system repair
★★★★★ Archie · Edited a week ago

Great Job!

Paid $1–200Great priceHVAC system repair
★★★★★ Rick · Edited a week ago

great service....great person...look forward to seeing him again. Rick & Lani Wemmers

Paid $400–600Reasonable priceHVAC system maintenanceInstall AC
★★★★★ Stacy · a week ago

Zach did a great job handling my hvac maintenance. He was very thorough and took pictures of inside the machine/ductwork, pointing out time sensitive issues and concerns to address. Thanks for catching all that! Glad to have it all fixed and safe.

Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Stephen · Edited 2 weeks ago

Jason did an outstanding job. Excellent and courteous service. He took a great deal of time to explain things to us and help lead to make the decisions that were in our best interests. Many, many thanks, Jason.

Paid $300–400Reasonable priceHVAC system repairHVAC system maintenance

Show more HVAC system repair reviews (301 more) →

Price

$317-2% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 64%Overpriced 1%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance876$37–$292
HVAC system repair317$192–$955
A/C system maintenance158$54–$441
Heating system maintenance106$54–$292
Installation105$1.1k–$2.8k
Install AC87$1.5k–$3.2k
Heating system installation80$1.4k–$2.8k
A/C system repair73$209–$880

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