Experts Reviews · Company report
Bartlett Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Bartlett Heating & Cooling

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 5.0★ from 2,539 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bartlett Heating & Cooling is better than 97% of HVAC contractors.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bartlett Heating & Cooling is better than 98% of HVAC contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bartlett Heating & Cooling is better than 99% of HVAC contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bartlett Heating & Cooling is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bartlett Heating & Cooling is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bartlett Heating & Cooling is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Bartlett Heating & Cooling for 8 kinds of job.

Bartlett Heating & Cooling for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$788
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 31 Google reviews tagged “Thermostat installation” · showing 20

AllenLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Erice did a great job with the seasonal maintenance on my HVAC system this fall. He cleaned and tested the whole system and prepped the furnace for the cooler months. We're ready for the winter cold!

Customer photo from Allen's review
Reasonable priceHVAC system maintenance
DebbieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Blake and his team came out today to do some major work for us, installing two new condensers, two new evaporator coils and one new Infinity thermostat. It was a big job but they were up to the task. The job was done efficiently and very well. At the end of their long day they made sure to put everything back in…

Paid $2,000+Reasonable priceInstallationInstall ACThermostat installation
RickLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Needed a new A/C system for my house. Called Bartlett and got a wonderful price. Nicholas and crew arrived on schedule and replaced the whole system including furnace, thermostats, condensing unit, added ducting, all the essentials. Truly a quality installation. now the new system is super quiet and cool. Looking…

Paid $2,000+Great priceInstallationHeating system installationHVAC duct & vent installation
JLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Expert level knowledge. He listened to my requirements and produced precise estimates on a proposal sheet that was clear, detailed and easy to understand. Fully agreeable experience.

Not sureHVAC system maintenanceInstallationHeating system installation
VincentLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The guys were great, answered all my questions and the installation looks clean and professional.

Paid $2,000+Great priceInstallationHeating system installationInstall AC
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We’ve used Bartlett for years for all things related to home heating and air maintenance. We’ve had thermostats installed, major ductwork performed, and HVAC units installed - in addition to regular home maintenance on our previous very old systems. They’ve been great to work with and the folks we’ve had come by are…

HVAC system repairHVAC system maintenanceHVAC duct & vent repair
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great Experience with quick response! The evaluation and explanations were thorough. The installation men were on time, polite, friendly and kept me updated throughout the entire installation. They cleaned up all areas of the installation. I highly recommend Bartlett for all your HVAC needs.

Customer photo from Kim's reviewCustomer photo from Kim's reviewCustomer photo from Kim's reviewCustomer photo from Kim's review
Paid $2,000+Great priceHVAC duct & vent repairHeating system installationInstall AC
Adriana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional and courteous.

Paid $2,000+Reasonable priceHVAC system maintenanceInstall ACThermostat installation
HoundDogLife6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Blake and Grant did amazing!! Very professional and talented!

Great priceInstallationHeating system installationHVAC duct & vent installation
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent service call. Very efficient.

Customer photo from Michael's review
Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Mack8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jason was great. He showed me and explain everything that was going on. He was to me very honest and up front. Thank You

Paid $2,000+Reasonable priceInstallationHeating system installationInstall thermostat
Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a new unit installed. Everything was handled very well and professionally. We are happy with Bartlett who have have used for years.

Paid $2,000+Reasonable priceInstallationHeating system installationThermostat installation
jesseLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Bartlett has been our go-to HVAC service company for longer than I can remember. One of our AC unit’s (20 yrs old), needed to be replaced. Order placed on Wed, installed following Tues. very happy with the total process, including ordering, pricing, interest free payments, and of course the installation.

Paid $2,000+Reasonable priceHVAC system repairInstallationInstall AC
K2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We’re really happy with our new HVAC system! Heating and cooling just right. The crew was knowledgeable, courteous, worked hard, answered all of our questions, was super efficient and did a great job. They installed with care and cleaned up everything when they were done. Kudos to Bartlett Heating & Cooling on…

Paid $1,000+Reasonable priceInstallationHeating system installationInstall thermostat
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The crew did an excellent installation. Everything looks neat and professional. They were on time, kept everything clean and were very responsive to questions. Highly recommended

Paid $1,000+Reasonable priceHeating system installationInstall thermostatInstall AC
Dave5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We are very pleased with the system Bartlett installed for us, and Gene K. has provided us great semi-annual maintenance ever since. You won't go wrong with Bartlett and Gene K.

Reasonable priceHVAC system maintenanceInstallationA/C preventive maintenance
Jodi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very knowledgeable and friendly staff who worked to resolve our A/C issues. Stephen and Blake were great and came out quickly. Explained what needed replacing and worked with us to make it affordable and more efficient. Have been using Bartlett for over 25 years and have always been happy with their service.

Reasonable priceHVAC system repairInstallationHeating system installation
SarahLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Thomas and crew were kind, polite, professional, and tidy. Overall it was a fantastic experience. Will definitely be using Bartlett again!

Paid $1,000+Not sureInstallationInstall thermostatInstall AC
Karina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

After 20+ years, it was time for a new HVAC system and the team from Bartlett Heating & cooling was very polite, professional, and very friendly throughout the whole process. They worked extremely hard installing the system in my crawl space, which is a very difficult area, and handled everything with skill and…

A/C system maintenanceHeating system maintenance
Anita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent service appointment I'm thoroughly impressed with Bartlett HVAC and technician Jason. He came on-time and prepared to meet my needs. He was professional, knowledgeable, skilled and helpful. The Bartlett truck was stocked with whatever tools, equipment and parts were needed to service my concerns about my…

Reasonable priceHVAC system maintenanceThermostat installationService not listed

Show more thermostat installation reviews (11 more) →

Price

$317-7% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 64%Overpriced 1%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance876$37–$295
HVAC system repair317$205–$942
A/C system maintenance158$39–$393
Heating system maintenance106$37–$251
Installation105$1.2k–$2.8k
Install AC87$1.5k–$3.2k
Heating system installation80$1.4k–$2.5k
A/C system repair73$209–$793

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