Experts Reviews · Company report
Basking Ridge Carpet Cleaning, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Basking Ridge Carpet Cleaning, LLC

New Brunswick, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 5.0★ from 93 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Basking Ridge Carpet Cleaning, LLC is better than 100% of carpet cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Basking Ridge Carpet Cleaning, LLC is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Basking Ridge Carpet Cleaning, LLC is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Basking Ridge Carpet Cleaning, LLC is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Basking Ridge Carpet Cleaning, LLC is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Basking Ridge Carpet Cleaning, LLC is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Basking Ridge Carpet Cleaning, LLC for 5 kinds of job.

Basking Ridge Carpet Cleaning, LLC for pet stain & odor removal

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Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–450
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$354
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 108
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Pet stain & odor removal”

kim13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fist time cleaning carpets for a new home and so grateful that it was a wonderful experience! Glenn and his team were honest about what they were able to get cleaned. They were on time, thorough and very professional. Would highly recommend and will definitely use their services again.

Paid $350–400Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Doug2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great business, well-run, organized, prompt, neat, you name it - this is the type of business you are looking to work with! I've used Glenn and Brian (Father and Son) for several years for my carpeting, carpeted stairs - excellent results, excellent company.

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
hannah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

When looking for a new carpet cleaner i came across basking ridge carpet cleaning and was extremely impressed! They were able to fit me in their schedule that same week and are so professional, polite, and work very quick and efficiently! My rugs look brand new! I will be hiring them for all my carpet cleanings from now on!

Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Glenn and Brian did a great job cleaning two of our carpets that were soiled by our dog. They showed up on time and were in and out in an hour. I would highly recommend them.

Great pricePet stain & odor removal
JoyceLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend this cleaning service. Family run. Professional. Top notch ! I'm using them again!!!!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a stain from my dog thought I was never getting out. They got it out and let me know some tips for how to keep my carpet clean. Plus they’re a family business… Will definitely use again!

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Katharine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Soo happy to have found this father/son team. Have used them multiple times now: stairs, general wall-to-wall carpet, pet stain. They have cleaned the areas impeccably each time and are fairly priced. Basking Ridge Carpet is prompt, tidy, efficient, professional. They are my go-to carpet team.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
jillLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gl n and his son Brian are terrific. It’s so nice to deal with a family business. They were prompt, caring, and our stairs look brand new!!! Lots of area rugs - whatever your needs are - I highly recommend.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Ning4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Today I met Glen and Brian, the father-and-son team, for an in-home appointment to clean my basement carpet and remove some stain in the upstairs bedroom. I am very impressed by their professionalism, friendliness, knowledge and excellent work ethics. They did a great job removing many tough stains and cleaning…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just had my upstairs carpets cleaned. I almost cancelled before they arrived because I thought I would be wasting the money on such a hopeless cause. How wrong I was! These two guys did an incredible job! My white carpet which was so gross, actually looks almost new again. And they were extremely reasonable as well.…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kathleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Glenn and his son, Brian, are very personable and professional. They communicated clearly and arrived within the agreed window of time. They did a great job cleaning the carpet on my stairs and an area rug. The price was very reasonable and I felt very comfortable having them in my home. I am a repeat customer.…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I don't normally write reviews. In Fact this is my second one. This family business is professional, thorough and personable. This is our second tie using them and will do it again and again.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is the absolutely the best carpet cleaning company I’ve ever experienced. The people who performed the carpet cleaning spent much longer on the process than other companies. I foster senior rescue dogs and never had a completely odor-free carpet in 35 years of dog rescue until I heard about this company. And…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Michele11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our cat unfortunately was extremely sick on our wool rug and stairs going to the basement. I sent a message to Glen this morning and they just completed the job. While they were here I had them do the stairs going to our second floor as well. They did such an excellent job and were the nicest people as well. I…

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
KBP3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team is prompt, cordial, knowledgeable and did tidy work on wall-to-wall, area rug, and carpeted stairs. Will use again. Grateful to find them and appreciated them knowing which rug types NOT to clean and why as well as which ones TO clean.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal

Price

$424+64% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 64%Reasonable 36%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning29$170–$334
Pet stain & odor removal16$139–$354
Carpet steam cleaning14$170–$334
Area rug cleaning13$170–$447
Upholstery cleaning3$183–$347

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