Carpet cleaning service · New Brunswick, NJ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 175 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★93 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
71%reviews answered by the owner
$424typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Basking Ridge Carpet Cleaning LLC five stars based on 93 reviews, with the owner responding to 71 percent of feedback. Customers consistently describe the father-son team as punctual, professional, and communicative, noting that they effectively remove stains from carpets, area rugs, and stairs. Recurring themes include reasonable pricing, efficient service, and thorough attention to high-traffic areas, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 93 reviews (100% five-star).
Reviews on this page: 93 Google reviews (90 with written comments, 6 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: August 16, 2026.
Service: Carpet Cleaning serving New Brunswick, New Jersey.
Data from Google, last updated November 2, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Basking Ridge Carpet Cleaning, LLC: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Basking Ridge Carpet Cleaning, LLC: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Basking Ridge Carpet Cleaning, LLC: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Basking Ridge Carpet Cleaning, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Basking Ridge Carpet Cleaning, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
–
Bar = this company · dark tick = category median.
Star ratings
93 Google reviews we collected
5.0of 5
5 stars93100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
99%praise
Praise22799%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price764%
Reasonable436%
Overpriced00%
Not sure00%
$424+64% vs typical carpet cleaning
Middle half of what 5 customers paid ($363–$485) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5624%
Staff & attitude5323%
Would recommend5022%
Speed & response3214%
Price & value2210%
Honesty & trust104%
Communication63%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fist time cleaning carpets for a new home and so grateful that it was a wonderful experience!”
“Brian and Glenn were so professional and helpful during our carpet cleaning experience.”
“I would 100% recommend Basking Ridge Carpet cleaning!”
“Just had my carpets in basement cleaned by Basking Ridge carpet cleaning, cannot recommend highly enough.”
“Great business, well-run, organized, prompt, neat, you name it - this is the type of business you are looking to work with!”
“Wonderful honest people and our rugs look great for a very reasonable price.”
“If you are looking for reliable and professional carpet cleaning, look no further Basking Ridge Carpet Cleaning is the best.”
“They remove stains effectively and communicate really well.”
People customers mention
Brian38 reviews
Glenn9 reviews
Cleaners4 reviews
Glen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Basking Ridge Carpet Cleaning, LLC for 5 kinds of job. Pick one to see what they paid and said.
NNancyLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I am absolutely thrilled with the results from Basking RIdge Carpet Cleaning! Glenn and his son Brian did a spectacular job cleaning our two bedrooms, walk-in closet, and stairs. They paid incredible attention to the high-traffic areas, and our carpets look sensational—almost like new again. Highly recommend this…
Paid $450–500Reasonable priceCarpet steam cleaningService not listed
Kkim13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Fist time cleaning carpets for a new home and so grateful that it was a wonderful experience! Glenn and his team were honest about what they were able to get cleaned. They were on time, thorough and very professional. Would highly recommend and will definitely use their services again.
JJoan13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great service, prices right, A father -son team going out of their way to do a fine job,
Highly recommend if your in the “ hills”
Paid $150–200Great priceCarpet steam cleaning
DDoug2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Great business, well-run, organized, prompt, neat, you name it - this is the type of business you are looking to work with! I've used Glenn and Brian (Father and Son) for several years for my carpeting, carpeted stairs - excellent results, excellent company.
Hhannah7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
When looking for a new carpet cleaner i came
across basking ridge carpet cleaning and was extremely impressed! They were able to fit me in their schedule that same week and are so professional, polite, and work very quick and efficiently! My rugs look brand new! I will be hiring them for all my carpet cleanings from now on!
Brian and Glenn were so professional and helpful during our carpet cleaning experience. The carpets looked like new when they left. I would 100% recommend Basking Ridge Carpet cleaning!
Response from the owner · 2 months ago
We're happy to hear that Brian and Glenn provided you with an exceptional carpet cleaning experience, Carly. Our goal is always to leave your carpets looking pristine. Thank you for making us your primary choice for carpet cleaning and for your full recommendation. We look forward to your next visit.
Glenn Smith
R
Regina BadaliLocal Guide · 30 reviewsiTotal number of Google reviews Regina has written across all businesses on Google Maps, not just this one.
Excellent service, punctual and professional. Glenn and Brian came on time, immediately put towels down so no mess, and were so friendly. I had 10 throw rugs cleaned and 2 were very bad, light colored rugs and numerous dark/black spots. They were able to remove all the spots and the carpets look brand new!! Amazing. They surpassed my level of expectation. Every rug was cleaned to perfection. I felt the pricing was spot on. If you are looking for reliable and professional carpet cleaning, look no further Basking Ridge Carpet Cleaning is the best.
Services: Carpet steam cleaning
Response from the owner · 2 months ago
We're pleased to know that Glenn and Brian successfully fulfilled your carpet cleaning requirements, Regina. It's great to learn that their timeliness, professionalism, and thorough clean-up met your expectations. We're happy that we could remove all stains from your throw rugs, restoring them to a near-new state. You can reach us whenever you require our services again.
Glenn Smith
I
ines cohronLocal Guide · 80 reviewsiTotal number of Google reviews ines has written across all businesses on Google Maps, not just this one.
I love this company. They are so professional and knowledgeable. They are always on time. They remove stains effectively and communicate really well.
Price assessment: Reasonable price
Services: General carpet cleaning, Area rug cleaning
Response from the owner · 4 months ago
We're happy to know our professionalism and punctuality impressed you, Ines. Our team is always prepared to remove tough stains and keep you informed throughout. We're just a call away if you need our services again.
Glenn Smith
N
Nancy RoccoLocal Guide · 23 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
I am absolutely thrilled with the results from Basking RIdge Carpet Cleaning! Glenn and his son Brian did a spectacular job cleaning our two bedrooms, walk-in closet, and stairs. They paid incredible attention to the high-traffic areas, and our carpets look sensational—almost like new again. Highly recommend this team, and I will definitely be using them again!
Price assessment: Reasonable price
Price: $450–500
Services: Carpet steam cleaning, Service not listed
Response from the owner · 5 months ago
We're happy to know you're satisfied with our service, Nancy! Glenn and Brian truly pay careful attention to high-traffic areas to guarantee a comprehensive cleaning. It's great to hear your carpets resemble their original state. Thanks for your recommendation. If there's anything else we can do, feel free to reach out.
Glenn Smith
K
kim pereira13 reviewsiTotal number of Google reviews kim has written across all businesses on Google Maps, not just this one.
Fist time cleaning carpets for a new home and so grateful that it was a wonderful experience! Glenn and his team were honest about what they were able to get cleaned. They were on time, thorough and very professional. Would highly recommend and will definitely use their services again.
Price assessment: Great price
Price: $350–400
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · 6 months ago
We're happy that your first meeting with our carpet cleaning service was amazing, Kim. It's wonderful to hear that Glenn and his team satisfied your expectations in terms of punctuality, thoroughness, and professionalism. We take pride in our honest and transparent approach to our capabilities, and it's great that you liked this. Thanks for your recommendation. If there's anything else we can do, feel free to reach out.
Glenn Smith
J
Joan Foley13 reviewsiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Great service, prices right, A father -son team going out of their way to do a fine job,
Highly recommend if your in the “ hills”
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 6 months ago
We're pleased to know you found our service excellent and prices reasonable, Joan! Our father-son team is committed to delivering exceptional work. We're just a phone call away should you need us.
Glenn Smith
M
Mark Rosato10 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
This was the first time that we used Basking Ridge Carpet Cleaners. They were very professional and personable. They explained the whole process. They did an excellent job on both our carpets and area rugs. We will not hesitate to use them again.
Price assessment: Great price
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · 6 months ago
We're happy your initial experience with us lived up to your expectations, Mark! Our team aims to provide high-quality cleaning services while keeping you informed about the process. We're pleased you found our service valuable and felt at ease with our team. We highly value your recommendations. We're always here to assist you.
Glenn Smith
D
Doug Rutz2 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Great business, well-run, organized, prompt, neat, you name it - this is the type of business you are looking to work with! I've used Glenn and Brian (Father and Son) for several years for my carpeting, carpeted stairs - excellent results, excellent company.
Price assessment: Reasonable price
Price: $400–450
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · 7 months ago
We're happy to receive your positive feedback, Doug! We're always glad to keep your carpets and stairs in top condition. Glenn and Brian certainly represent our dedication to high-quality results. If there's anything else we can do, feel free to reach out.
Glenn Smith
H
hannah daken7 reviewsiTotal number of Google reviews hannah has written across all businesses on Google Maps, not just this one.
When looking for a new carpet cleaner i came
across basking ridge carpet cleaning and was extremely impressed! They were able to fit me in their schedule that same week and are so professional, polite, and work very quick and efficiently! My rugs look brand new! I will be hiring them for all my carpet cleanings from now on!
Price assessment: Great price
Price: $500+
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 7 months ago
We appreciate your positive feedback, Hannah. It's great to know that you valued our team's professionalism and efficiency. Our mission is to ensure your carpets look brand new, and we're only a phone call away.
Glenn Smith
D
Doug ShurtsLocal Guide · 62 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Glenn and his son Brian have been cleaning carpets for us for over 10 years. They always show up on time, are efficient and do a great job! We have recommended them to our neighbors who are now also regular customers. I highly recommend Basking Ridge Carpet Cleaners!
Price assessment: Reasonable price
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · 7 months ago
It's great that you've trusted our services for over a decade. Ensuring your carpets are spotless is always our pleasure. We're also glad to have your neighbors join our satisfied customer base. We're always ready to assist.
Glenn Smith
