Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Bath Fitter logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%91+22.1Value 14%64+9.1Replies to reviews 7%100+7.1Craft & service penalty64−3.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Bath Fitter

Conway, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 40 bathroom remodeling contractors · 4.8★ from 181 Google reviews

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Report card

Percentile vs other bathroom remodeling contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bath Fitter is better than 86% of bathroom remodeling contractors.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bath Fitter is better than 91% of bathroom remodeling contractors.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bath Fitter is better than 64% of bathroom remodeling contractors.B
64
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bath Fitter is better than 64% of bathroom remodeling contractors.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bath Fitter is better than 100% of bathroom remodeling contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bath Fitter is better than 100% of bathroom remodeling contractors.A
100

Reviews for your job

Customers hired Bath Fitter for 7 kinds of job.

Bath Fitter for bathtub refinishing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Bathtub refinishing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.85%

All 14 Google reviews tagged “Bathtub refinishing”

Don10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

David did an outstanding job. He showed up exactly on time and replaced the leaking shower head.

Reasonable priceBathtub refinishingService not listed
Jeanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Phillip really did an exceptional job converting my old tub into a beautiful and practicable walk in shower. He was everything you could want in an installer… knowledgeable, diligent, and hard working. But just as important, his communication and listening skills assured that I was informed of and understood every…

Customer photo from Jeanne's review
Reasonable priceBathtub refinishingBathtub repair
Beverly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Philip did an absolutely amazing job. He explained his process thoroughly and was able to answer all of my questions

Bathtub refinishing
Kathryn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bath Fitter, Phillip Steven's did a very complete, wonderful, detailed and neat remodeling of my walk in shower. I am very pleased. Thank you, also, Travis for your wonderful estimate and follow thru. I am very pleased and will recommend Bath Fitter to all. Kathryn Fairchild

Great priceBathtub refinishing
Timothy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very satisfied with the process and the company. The product quality is excellent! I would highly recommend

Reasonable priceBathtub refinishing
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m very happy with my tub to walk in shower conversion !!! Phillip Stevens was very nice but professional throughout the entire process. I highly recommend him as a representative and installer of this fine product.

Customer photo from Lynn's review
Reasonable priceBathtub refinishing
Diane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Bathfitters did a great job for us… great attention to detail and no corners were cut. Phillip made sure everything was done right! My husband is a disabled Marine Vietnam veteran and I am his caregiver. The new walk-in shower will make taking care of him a lot easier and safer.

Customer photo from Diane's review
Great priceBathtub refinishing
June2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Joseph and Nathaniel did an awesome job. I love my shower

Customer photo from June's review
Great priceBathtub refinishing
Shari1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jose did a fantastic job! The quality and efficiency of his work was outstanding!

Great priceBathtub refinishing
Kristen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The customer service was great and they did a wonderful, fast job of installing!

Reasonable priceBathtub refinishing
Dennis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★

Looks good fixed potential problems didn't clean up like I would have liked

Reasonable priceBathtub refinishing
BillLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tim T. Has finished our 2nd bath remodel. Both turned ot great. Bill M. , Estero

Reasonable priceBathtub refinishingBathtub resurfacing
jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

Rating only, no written review.

OverpricedBathtub refinishing
Randy6 months ago★★★★★

Rating only, no written review.

OverpricedBathtub refinishing

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 63%Overpriced 8%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Bathtub refinishing14—
Bathtub repair7—
Remodeling4—
Plumbing fixture installation3—
Bathtub resurfacing3—
Shower refinishing3—
Bathtub replacement2—

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