Analyzing 6,611,9336.6M ReviewsFor 18,40918.4K Experts
Bath Fitter holds a 4.8 rating from 181 reviews, with the owner responding to 99% of feedback. Customers frequently praise installers for punctuality, professional communication, and thorough cleanup during tub-to-shower conversions and repairs. Recurring criticisms include delayed completion times, internal communication errors regarding appointments, and issues with caulking durability or service scope discrepancies.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
181 Google reviews we collected
Phrases our text analysis found in 133 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The installer Jacob was very professional and was a joy to spend time watching him work.”
“He did an exceptional job and is a asset to Bathfitters.”
“He showed up exactly on time and replaced the leaking shower head.”
“We love our new shower & will recommend ur company to all.”
“But just as important, his communication and listening skills assured that I was informed of and understood every step of the project.”
“We thought these features were worth it and we have not been disappointed.”
“They were courteous, honest, and very professional.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Bath Fitter for 7 kinds of job. Pick one to see what they paid and said.
Jacob was very respectful and efficient. He did an exceptional job and is a asset to Bathfitters.
David did a good job of the tear out and installation of a new tub and shower. I was impressed with the attention to detail and his cleanup even asked if I had a Swiffer and he would use that to finish the cleaning up.
David did an outstanding job. He showed up exactly on time and replaced the leaking shower head.
They did a great job. The installer Jacob was very professional and was a joy to spend time watching him work.
Phillip really did an exceptional job converting my old tub into a beautiful and practicable walk in shower. He was everything you could want in an installer… knowledgeable, diligent, and hard working. But just as important, his communication and listening skills assured that I was informed of and understood every…
He replaced the shower head which was malfunctioning. He was courteous, efficient, and did a good job. We will let you know if there are additional problems with it. Thank you.
| Job | Reviews | Category typical |
|---|---|---|
| Bathtub refinishing | 14 | — |
| Bathtub repair | 7 | — |
| Remodeling | 4 | — |
| Plumbing fixture installation | 3 | — |
| Bathtub resurfacing | 3 | — |
| Shower refinishing | 3 | — |
| Bathtub replacement | 2 | — |
4.8 ★★★★★ 181 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jacob was very respectful and efficient. He did an exceptional job and is a asset to Bathfitters.
Great job! Very happy with the results! They went above and beyond!
Hi Amie, thank you for your review! We're happy to hear that you're so pleased with the end results. Enjoy your new space!
Jacob did very well.
Hi Rose Marie, thank you so much for your 5-Star review! We appreciate your feedback!
David did a good job of the tear out and installation of a new tub and shower. I was impressed with the attention to detail and his cleanup even asked if I had a Swiffer and he would use that to finish the cleaning up.
Thank you for your kind words, Terry! We're delighted that David's work met your expectations, especially his attention to detail and cleanup. Bath Fitter values quality and customer satisfaction. Enjoy your new tub and shower!
Jacob was very professional!
Nadine, thank you for your review! We're pleased to hear Jacob's professionalism stood out. At Bath Fitter, we aim to provide outstanding service and quality. Enjoy your custom-molded acrylic installation!
Jacob done an excellent job, I am very pleased!!!!
Thank you, Maw Harper! We're thrilled to hear that Jacob did an excellent job. Enjoy your new Bath Fitter installation!
David did an outstanding job. He showed up exactly on time and replaced the leaking shower head.
Thank you for the great review, Don! We’re glad to hear David provided prompt, professional service and was able to take care of your leaking shower head. We’ll be sure to share your kind words with him. Thank you for choosing Bath Fitter.
They did a great job. The installer Jacob was very professional and was a joy to spend time watching him work.
Thanks for sharing your experience, Mike! We're pleased Jacob's professionalism made your installation enjoyable. Bath Fitter aims for excellence in every project. Enjoy your new space!
Phillip really did an exceptional job converting my old tub into a beautiful and practicable walk in shower. He was everything you could want in an installer… knowledgeable, diligent, and hard working. But just as important, his communication and listening skills assured that I was informed of and understood every step of the project. I know my old house didn’t make this an easy job, but Phillip stuck with it until everything was perfect. I couldn’t be more pleased.
Jeanne, we're delighted to hear about your positive experience with Phillip. His dedication and communication skills are truly valued by us. Thank you for choosing Bath Fitter, and we hope you enjoy your new walk-in shower for years to come!
He replaced the shower head which was malfunctioning. He was courteous, efficient, and did a good job. We will let you know if there are additional problems with it. Thank you.
Thank you, Cassie, for your kind words! We're thrilled to hear that our team member was courteous and efficient in replacing your shower head. At Bath Fitter, we pride ourselves on delivering quality service. Your satisfaction means a lot to us! Thanks again for your feedback!
Analyzing 6,611,9336.6M ReviewsFor 18,40918.4K Experts
