Experts Reviews · Company report
Bay Diagnostic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Bay Diagnostic

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay Diagnostic is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay Diagnostic is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay Diagnostic is better than 81% of auto repair shops.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay Diagnostic is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Bay Diagnostic for 8 kinds of job.

Bay Diagnostic for auto engine diagnostic

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Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 390
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 65 Google reviews tagged “Auto engine diagnostic” · showing 20

Leslie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

These guys were AMAZING!!! Mercedes dealer wanted me to spend 25K and these guys did everything and more at 8K prolonging life of 2019 GLS450 with 80K mileage. Excellent customer service-a dream.

Great priceTransmissionAir & cabin filter replacementElectrical
Yousef2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This place is absolutely amazing… a true rare gem! Honesty is the most important thing to me when it comes to a car shop, and Drew was honest, genuine, and incredible to work with. He made me feel comfortable and confident that I was in good hands. Adan, the technician, was fantastic! He’s extremely knowledgeable,…

Customer photo from Yousef's review
Great priceAuto engine diagnostic
Lula6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bay Diagnostic Center there service is so on point. I love the friendliness and cleanliness. They are very knowledgeable about any vehicle. I would always trust them with my vehicles. I would definitely recommend them for services to my friends and family!! Thank you Bay Diagnostic for being REAL!!🙏🏽🙏🏽🙏🏽🙏🏽

Reasonable priceElectricalAuto engine diagnostic
DerekLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ver helpful and honest folks. Would definitely recommend.

Auto engine diagnostic
Irv1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always friendly and immediate response to a problem 👍🏼

Reasonable priceExhaustAuto engine diagnostic
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great customer service, excellent mechanical work, fair pricing, and a very clean shop. I normally lease a Mercedes-Benz every three years with a prepaid service contract to avoid dealing with outside mechanics. Because of COVID, I kept my 2020 C-Class and now own it. Since I don’t like Brooklyn Mercedes, I needed…

Great priceAuto engine diagnosticBrake service & repairOil change
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Absolutely amazing experience. Drew was who i spoke with and he was super helpful and professional about everything. I would recommend and will come here for future troubles!!

Reasonable priceAuto engine diagnosticService not listed
Trevor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Experience was great.

Not sureAuto engine diagnostic
Yulia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I really recommend the service! I like everything, the communication, service, quality of works, attitude and patience)!

Reasonable priceAir & cabin filter replacementAuto engine diagnosticWheel alignment
GaliLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I found this place via Google search , I really want to tell them thank you the service was fast reasonable price and they make a great job and they’re very friendly environment. Thank you.

Great priceElectricalAuto engine diagnostic
ElkinLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I found this place by using AI and after reading all great reviews, decided to bring my Land Rover discovery for a check engine light that appear after having issues when fueling. Customer service was top notch and repairs were done in no time😄, I had a great feeling from day one that my car was going to be…

Reasonable priceSteering & suspension repairAuto engine diagnosticWheel alignment
Gregory4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I brought my 2015 BMW 320I for some major service Tune up, Rotor and Brake pads , oil change ECT and the communication and Professionalism by Drew was Exceptional

Reasonable priceAuto engine diagnosticBrakesBrake service & repair
iris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They are very professional and shows curiosity to there customers.

Reasonable priceAuto engine diagnostic
roberta9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The folks at Bay Diagnostics do their best to keep my car in good shape! Work done is as promised. Prices are competitive and fair. Happy to continue to do business with Bay Diagnostics! Thanks very much guys!

ExhaustTiresAuto engine diagnostic
Krissy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These mechanic guys are awesome , I totally recommend them ! I took my Passat to five other mechanics one being all the way in deer park Long Island , spend loads of money and always the same issue “ check engine light “ it just kept going on . So before I decided to sell my car I found BAY DIAGNOSTIC, and lord…

Great priceAir & cabin filter replacementAuto engine diagnostic
david9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

excellent customer service and they make you feel right at home 👍 very knowledgeable ASE certified technicians on site

Auto battery replacementAuto engine diagnostic+ Quality+ Professionalism
shel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Team, You all did yet again a fantastic job on our vehicle. You kept us informed and made the process simple. Thank you for being the consummate professionals! Sheldon & Jas

Brake service & repairAuto engine diagnostic
annette7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So glad I found this place. Mike was truly helpful from beginning to end. Most importantly the job got done!

Auto engine diagnosticElectrical repair
FrankLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

4th time customer now. One more visit and I'll qualify as a regular:) From oil changes, break service and few other fixes, Bay Diagnostic has become my go to place. See you guys in 3,000 miles :)

Air & cabin filter replacementAuto A/C replacementAuto battery maintenance+ Punctuality+ Quality+ Professionalism
Chandara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I recently had my car serviced at Bay Diagnostic and I couldn’t be more pleased with the experience. From start to finish, the staff at Bay Diagnostic were professional, courteous and knowledgeable. I can confidently say that I have found my go-to auto repair shop.

Auto engine diagnosticOil changeAuto engine tuning

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 66%Overpriced 0%Not sure 2%

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