Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Bay Diagnostic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Bay Diagnostic

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay Diagnostic is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay Diagnostic is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay Diagnostic is better than 81% of auto repair shops.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay Diagnostic is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Bay Diagnostic for 8 kinds of job.

Bay Diagnostic for auto engine tuning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine tuning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#102 / 171

All 6 Google reviews tagged “Auto engine tuning”

Jovan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been taking my cars to Bay Diagnostic for years, and they always do a great job at maintenance and repair. My most recent visit was just as pleasant, as Mike, one of the amazing staff members, arranged for my vehicle to be picked up after hours, due to my work schedule. I highly recommend Bay Diagnostic to…

Air & cabin filter replacementGeneral repairs & maintenanceAuto engine tuning+ Quality+ Professionalism
Tommy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I went for general maintenance they did a great job— also helpful in answering my questions and teaching me about car maintenance.All the guys are very nice and the price is reasonable.Thank you Jordan 👍👍👍

General repairs & maintenanceAuto engine tuningVehicle safety inspection
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A Great place to get car services! Nice people and excellent customer service! Ty Jordan

Auto engine tuning
Chandara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I recently had my car serviced at Bay Diagnostic and I couldn’t be more pleased with the experience. From start to finish, the staff at Bay Diagnostic were professional, courteous and knowledgeable. I can confidently say that I have found my go-to auto repair shop.

Auto engine diagnosticOil changeAuto engine tuning
Manuel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would like to take a moment and thank the staff at bay diagnostics. It’s sometime hard finding a good loyal shop to take your car to. Before going here I was told a 100 different things were wrong with my 2013 smart car or was told sorry we don’t work on this type of car(lame). They were honest from the beginning,…

Auto engine diagnosticTransmission repairAuto engine tuning
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

ElectricalAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 66%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change153—
General repairs & maintenance122—
Auto engine diagnostic65—
Air & cabin filter replacement51—
Brakes50—
Brake service & repair42—
Wheel alignment37—
Tires36—

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