Experts Reviews · Company report
Bay Diagnostic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Bay Diagnostic

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay Diagnostic is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay Diagnostic is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay Diagnostic is better than 81% of auto repair shops.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay Diagnostic is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Bay Diagnostic for 8 kinds of job.

Bay Diagnostic for auto maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 244

All 29 Google reviews tagged “Auto maintenance”

Gregg7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Courteous and professional. Done right the first time.

Auto maintenance
Spyder2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had been going here for my Porsche for the last decade so far everytime is good experience.

Air & cabin filter replacementTiresGeneral repairs & maintenance+ Quality
Jovan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been taking my cars to Bay Diagnostic for years, and they always do a great job at maintenance and repair. My most recent visit was just as pleasant, as Mike, one of the amazing staff members, arranged for my vehicle to be picked up after hours, due to my work schedule. I highly recommend Bay Diagnostic to…

Air & cabin filter replacementGeneral repairs & maintenanceAuto engine tuning+ Quality+ Professionalism
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Been going to Bay Diagnostic for several years. The crew are polite, attentive, explain in lay language what needs to be done and it's cost, the waiting area is clean. Icing on cake…the bathroom is spotless. I have recommended them to my friends.

General repairs & maintenanceTire rotationsVehicle Inspection
Ernest6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Would recommend them, highly effective and fast. Service was done in a short time frame.

Auto maintenanceVehicle Inspection
DmitryLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

have been using Bay Diagnostic for years and very happy with courteous and speedy service.

Air & cabin filter replacementAuto maintenanceBattery
debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jordan and staff are always honest, always good and in 29 years we've never had any complaints. They are the best!

Air & cabin filter replacementAuto maintenanceBrake service & repair
FrankLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

4th time customer now. One more visit and I'll qualify as a regular:) From oil changes, break service and few other fixes, Bay Diagnostic has become my go to place. See you guys in 3,000 miles :)

Air & cabin filter replacementAuto A/C replacementAuto battery maintenance+ Punctuality+ Quality+ Professionalism
B.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent and fast service. I have never been disappointed. My experience has been fantastic. The shop is extremely clean. Very nice and very informative staff. Jordan keeps in touch and follows up after the job is completed. They have my business forever.

Auto maintenanceGeneral repairs & maintenanceOil change
CrystalLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I went in for a coolant leak .. went Monday , by Wednesday … Had my Beamer back Running like new, nice place great staff and good candy 🍬 🤣.. Thanks Mike & Squad !! Ps Jordan also check on me a few days after, as if I was a long lost cousin 🤣.. Great Customer service.. Thanks guys ..

Auto maintenanceService not listed
Thaddeus6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They communicate clearly about what is wrong, what they are doing, and when the service will be completed. This is not a cheap mechanic, but I have peace of mind knowing my car is getting high quality care.

Auto maintenance
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good service. Mike is very attentive and helpful. My smart car is performing much better after being serviced. I would recommend this shop and will be returning for future services.

Air & cabin filter replacementAuto maintenanceGeneral repairs & maintenance
Charlotte2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, and great price!

Auto maintenanceBrakesOil change
Dr2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

quick and thorough always communicating progress as work is being done

Auto maintenance
Emil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I highly recommend Bay Diagnostic repair shop. The manager, Jordan, is going above and beyond his call of duty to please us, the customers. He too the time to search the internet to find 7 different parts to fix the broken noisy struts in our old Mazda, since the complete assembly is no longer available in an old…

Auto maintenance
Rasheed3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very Professional and Expert Knowledge. Totally exceeded all expectations. I brought in my Mercedes Benz GL due to a bad coolant leak. They told me that the turbo coolant tubes at lower front engine needed to replaced within minutes. Amazing diagnostic! Thank you Jordan and your entire team. Highly recommend this shop.

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
Lai3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been bringing my BMW here for more than 10 years. Jordan and his team are a pleasure to work with. My car is in great shape thanks to their knowledge and hard work. Thank you Bay Diagnostic!

Air & cabin filter replacementAuto maintenanceBrakes
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly and efficient service! Jordan and his team are amazing and very helpful. So glad we found this local gem for our auto care and maintenance!

Auto maintenance
Sylvia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My car was sitting still for a long time because of the pandemic, but jordan fixed it and left it perfect. He did a great job.

Auto maintenance
D-PortLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve only had positive experiences, people are friendly, and professional. Service has been great in quality of work and in timeliness. Jordan and the receptionist take the time to explain everything about the repair being done as well as pricing.

Auto brake repairAuto maintenanceBrake service & repair
PeggyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Cannot say enough GOOD THINGS about Bay Diagnostic. They may charge a bit more in labor, but they have great mechanics . They are there for me whenever I need them....Quick and courteous.

Auto exhaust system repairAuto maintenanceBattery
Kairat10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Team’s very responsive and flexible in accommodating urgent works

Auto maintenance
Bryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Been using Bay Diagnostics for several years. They always meet my expectations and do a great job with oil changes and inspections.

Auto maintenanceVehicle Inspection
Ronald8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

All work done in a timely manner and much more caring than going to the dealer

Auto maintenanceOil change
EdwardLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I'm updating my review from five years ago, just to reiterate the 5 stars. I have owned a 2005 LR3 that Bay Diagnostics helped me keep running long past its expiry date. Fantastic diagnostics - in one case, solving a problem the dealer was unable to solve - honest service, and when something wasn't worth doing, they…

A/C installation & repairAuto A/C replacementAuto body & trim repair
MamadouLocal Guide · 90 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

So took my car here cause I've had some shaking but really came to get my genesis walnut blasted. I've called about 30 places and all really specialized in German cars only. Finally called this place and Keith said he could help me out. Brought my car the next day and they did that services for me and did an oil…

Auto maintenanceOil change
Ralph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The Bay Diagnostic team did an excellent job of identifying the issue with my car and having it fixed within 48 hours. They displayed a great level of professionalism. I'm definitely going to recommend them to my family and friends.

Auto maintenanceAir conditioningGeneral repairs & maintenance
Gennady4 years ago★★★★★

Rating only, no written review.

Auto maintenanceWiper blade installationOil change
roseann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto maintenanceBrake service & repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 66%Overpriced 0%Not sure 2%

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