Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Bay Diagnostic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Bay Diagnostic

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay Diagnostic is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay Diagnostic is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay Diagnostic is better than 81% of auto repair shops.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay Diagnostic is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Bay Diagnostic for 8 kinds of job.

Bay Diagnostic for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 268
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Battery” · showing 20

Edward8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Got my BMW X2 car serviced at this location. Was Time to replace my car battery. While replacing my battery notice that the negative cable wire with IBS sensor was corroded and needed to be replaced. Mr Drew took a picture of the cable and send it to me . It was really bad and was replaced as well. Now my car is…

Reasonable priceElectricalBattery
Rosanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very pleasant. Super professional.

Reasonable priceBattery
Alex11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great shop to bring your car. Quick service. Good communication

Tire rotationsBrakesBrake service & repair
Spyder2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had been going here for my Porsche for the last decade so far everytime is good experience.

Air & cabin filter replacementTiresGeneral repairs & maintenance+ Quality
DmitryLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

have been using Bay Diagnostic for years and very happy with courteous and speedy service.

Air & cabin filter replacementAuto maintenanceBattery
FrankLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

4th time customer now. One more visit and I'll qualify as a regular:) From oil changes, break service and few other fixes, Bay Diagnostic has become my go to place. See you guys in 3,000 miles :)

Air & cabin filter replacementAuto A/C replacementAuto battery maintenance+ Punctuality+ Quality+ Professionalism
Juan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Totally satisfied with Bay Diagnostics ....very professional... explained what they did...kept me informed of what the problem was...recommend them highly...will use them definitely in the future.

BatteryElectricalAuto engine diagnostic
Christian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. Highly recommend

Battery
PeggyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Cannot say enough GOOD THINGS about Bay Diagnostic. They may charge a bit more in labor, but they have great mechanics . They are there for me whenever I need them....Quick and courteous.

Auto exhaust system repairAuto maintenanceBattery
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Everyone is very professional and very nice. Will take my car again.

Battery+ Punctuality+ Quality+ Professionalism
EffieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Had an issue with my 2012 Porsche Cayenne and brought it to Bay Diagnostic after the Porsche dealership could not fix the problem after 2 failed attempts. I was able to get an appointment with them the same day and they were super courteous, offered to arrange for a tow if needed. I got to the shop and was…

Auto battery replacementBatteryService not listed
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Keith was wonderful and straight forward. They don't mess around at Bay Diagnostic. He provided a couple of options for my ageing Audi A4 and an accurate, straightforward quote that was spot on. I will definitely go back when I need maintenance

BatteryBrakesGeneral repairs & maintenance+ Professionalism+ Value
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I received a job offer upstate, and needed snow tires for my smart car! Keith found the last 2 front tires in the US! They were in a warehouse in ohio. When I came in, I needed more services, and he fixed them in 5 hours. Speedy service, and goes the extra mile for his customers.

BatteryOil changeTires+ Punctuality
flynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I am updating my previous one star review of Bay Diagnostic. An apparent billing error was quickly and honestly corrected by the owner. He does the right thing, and for that, I commend him.

BatteryElectrical repair
Vicki8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They always deliver reasonably priced, high quality service with a smile. Jordan and Keith are the best!!

A/C installation & repairAuto detailingBattery+ Punctuality+ Quality+ Professionalism
Malik4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Get service, brought my car to these guys because my dealership told me nonsense. These guys fixed the problem and I drove happy as ever!

Air & cabin filter replacementBatteryBrakes
Chris4 years ago★★★★★

Rating only, no written review.

BatteryBrake service & repairBrakes
Glen4 years ago★★★★★

Rating only, no written review.

Battery+ Quality+ Professionalism
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryBrake service & repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Dorothy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryService not listed+ Punctuality+ Quality+ Professionalism

Show more battery reviews (3 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 66%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change153—
General repairs & maintenance122—
Auto engine diagnostic65—
Air & cabin filter replacement51—
Brakes50—
Brake service & repair42—
Wheel alignment37—
Tires36—

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