Experts Reviews · Company report
Bay Diagnostic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Bay Diagnostic

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay Diagnostic is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay Diagnostic is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay Diagnostic is better than 81% of auto repair shops.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay Diagnostic is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Bay Diagnostic for 8 kinds of job.

Bay Diagnostic for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.50
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 388
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 50 Google reviews tagged “Brakes” · showing 40

Ariyah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing service ! I came for a break fluid flush for my 2020 BMW and they worked diligently and quick! I do Recommend making an appointment as they can become very busy very quick! Will definitely be coming back for all my routine maintenance

Great priceBrakes
AnnaLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service, always friendly and professional. I’ve only been going here for 5+ years.

Tire rotationsBrakesBrake service & repair
Kayyan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great communication and customer service from Drew! Brought my car in to replace rear brakes/rotors, car was ready for pickup within 4 hours. I live in the neighborhood so it’s great to know there’s a reliable shop around. Would definitely come back for any future service.

Reasonable priceBrakes
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Needed urgent repairs and they not only diagnosed the whole vehicle correctly, but let me keep it there for a few days while I travelled internationally before starting work. My porsche 957 turbo s has never run so well. I would recommend anyone with a European make (as that is my experience, i’m sure that means…

Reasonable priceBrakesBrake service & repair
Malaika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had a great experience at Bay Diagnostics! Drew and Jordan were honest and straightforward. They communicated well. I dropped our car off early in the morning. They took my car in and completed the service we requested more quickly and efficiently than expected. I usually dread anything involving mechanics and…

BrakesBrake service & repair
Yulia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I really recommend the service! I like everything, the communication, service, quality of works, attitude and patience)!

Reasonable priceAir & cabin filter replacementAuto engine diagnosticWheel alignment
Alex11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great shop to bring your car. Quick service. Good communication

Tire rotationsBrakesBrake service & repair
Hector3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Wonderful establishment very knowledgeable they make you feel at home. You know once you drop your car off there, it’s in good hands. Highly recommend.

Great priceBrakesOil change
Gregory4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I brought my 2015 BMW 320I for some major service Tune up, Rotor and Brake pads , oil change ECT and the communication and Professionalism by Drew was Exceptional

Reasonable priceAuto engine diagnosticBrakesBrake service & repair
Mr.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been going to Bay Diagnostics for close to 15 yrs. I have an outstanding professional relationship with Jordan. I have ALWAYS been treated fairly and honestly by Jordan & staff. You don't find too many honest & decent mechanics today. I've continued to go to Bay Diagnostics because I feel as though I'm not…

Air & cabin filter replacementTiresGeneral repairs & maintenance
Spyder2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had been going here for my Porsche for the last decade so far everytime is good experience.

Air & cabin filter replacementTiresGeneral repairs & maintenance+ Quality
DmitryLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

have been using Bay Diagnostic for years and very happy with courteous and speedy service.

Air & cabin filter replacementAuto maintenanceBattery
Malik3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Customer service top notch.

Customer photo from Malik's review
Brakes
I.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional Ownership! With a warranty!

BrakesElectrical repairSteering & suspension replacement
Alan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

2013 BMW X1. Somehow I had a cracked valve cover. They replaced many plastic, rubber parts that were touched by the escaping oil as well as spark plugs, injectors. The car rides like new. Not bad for ten years old. It may have been a pricey repair but if you have a BMW that's to be expected.

BrakesAir conditioningEngine repair
Charlotte2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, and great price!

Auto maintenanceBrakesOil change
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you own a Mercedes we have a 2008 E350 4matic and it still needs a little bit of work done but the work that they did was I mean awesome the car runs like new and I'm still ready to take it back to them for them to finish off the rest of the work that needs to be done they are very professional and very…

Brake service & repairBrakesEngine repair
Nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly, Informative and knows how to do the job. Thanks

Brakes
Jeannette6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very respectable place. Great job on brakes also in very timely manner. Very good mechanic.Most definitely recommend. Professional! Courteous!

Brakes
pat11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are nice quick efficient Honest and reliable

Auto brake replacementBrakes
Timothy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I use this service station because it follows the recommended service maintenance recommended by Honda. I know this will help prevent a breakdown while on the road and help maintain the resale value of my car.

Air & cabin filter replacementBrake service & repairBrakes
Lai3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been bringing my BMW here for more than 10 years. Jordan and his team are a pleasure to work with. My car is in great shape thanks to their knowledge and hard work. Thank you Bay Diagnostic!

Air & cabin filter replacementAuto maintenanceBrakes
D-PortLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve only had positive experiences, people are friendly, and professional. Service has been great in quality of work and in timeliness. Jordan and the receptionist take the time to explain everything about the repair being done as well as pricing.

Auto brake repairAuto maintenanceBrake service & repair
JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As new customer I researched this place and saw the positive Google reviews. I was able to book an appointment online. I called to confirm if they had night drop off and was pleased to find out they do. I left the key in the night drop and left a note for the technician on the dashboard. They contacted me…

Auto brake repairBrakesOil change
MillyLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I'm a first time owner of a European vehicle. Jordan & Jaime walked me through the whole process .. I was a bit overwhelmed but Jordan was patient with me , he even cut the cost .I'm extremely grateful for Bay diagnostics.. Took the car in for new computer module i was happy & satisfied with there work & prices…

Brake service & repairBrakesElectrical repair
Yuri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

professional and courteous service. On the expensive side. But at least you get what you are paying for!

Brake service & repairBrakesAir conditioning
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys really go above and beyond - they have my highest recommendation! Also, they do winter/summer tire storage, which is amazing.

Auto brake repairAuto brake replacementBrake service & repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Keith was wonderful and straight forward. They don't mess around at Bay Diagnostic. He provided a couple of options for my ageing Audi A4 and an accurate, straightforward quote that was spot on. I will definitely go back when I need maintenance

BatteryBrakesGeneral repairs & maintenance+ Professionalism+ Value
Jonas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The bottom line is they are dependable and straight forward. They told me my options and are both (no b.s.), friendly and professional. Don’t get ripped off going elsewhere.

BrakesElectricalAuto engine diagnostic+ Professionalism
Vicki8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They always deliver reasonably priced, high quality service with a smile. Jordan and Keith are the best!!

A/C installation & repairAuto detailingBattery+ Punctuality+ Quality+ Professionalism
Yury6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been doing car maintenance and repair of my Audi Q5 with Bay Diagnostic for some years now. I’m impressed by their high professionalism and very reasonable pricing, which doesn’t break the bank. Doing work on time makes it even better! I highly recommend this business. Thanks for the great work to Jordan and the staff!

Air & cabin filter replacementBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
MelissaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

After a few experiences of overpriced quotes and unnecessary proposed services, I called several places in Brooklyn and Bay diagnostic answered. They're professional, quick, no BS, and give you options. They are now my guys for anything automotive! I highly recommend them and will recommend them to anyone looking…

Air & cabin filter replacementBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I drive a SmartCar so not a lot of shops will do routine repairs on it. They specialize in Smart, so I went there. Went there to fix my wipers. Was in and out in less than 3 minutes. Keith was super nice and helpful. Will definitely be transferring my business to there.

BrakesGeneral repairs & maintenanceWheel alignment+ Punctuality+ Quality+ Professionalism
Leonard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

CALLED IF I CAN BRING CAR IN MORNING, TOLD THEM WHEN I GOT THERE THAT I HEARD A NOISE IN THE TIRE, STEERING WHEEL WAS VIBRATING A LITTLE AT 50 MPH. THEY CHECKED CAR CALLED ME UP AND EXPLAINED THAT THE BACK CALIBAR WAS STUCK ON THE BRAKE PAD WHICH COULD OF CAUSED A FIRE UNDER THE CAR. REPLACED THE REAR BRAKES,…

Auto detailingBrakes+ Punctuality+ Professionalism
V1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are great. Every time I bring my vehicle in, Keith always takes good care of me. He does what he says he's going to do and the prices is always fair. Will always come back for all my repairs

BrakesOil change+ Punctuality+ Quality+ Value
Nichola1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used Bay Diagnostic for many years and several vehicles. They are always very professional and the service has been impeccable. This time I needed to get my brakes repaired before the next round of snow and the car was ready in a few hours. It's great to have trusted mechanics you can rely on.

Brakes+ Punctuality+ Quality+ Professionalism
cheatique3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Great place, great service. Very professional

BrakesAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
Malik4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Get service, brought my car to these guys because my dealership told me nonsense. These guys fixed the problem and I drove happy as ever!

Air & cabin filter replacementBatteryBrakes
Elijah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This has been the best shop I've been to with staff that are very knowledgeable and with great customer service. I went in to replace the front brake pads and also to fix a vibration in the steering wheel. A mechanic named Fendi asked to take the car around (I was in of course) and he was spot on with the problem. I…

Brakes+ Punctuality+ Quality+ Professionalism
LeonardLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Car was making noise in rear, steering wheel shaking at 50mph. Brought car in, called me and said that brake caliber was stuck to brake. ABS sensor not working. Replaced with better products then was on the car. Did it in one day. Honest, prices? You pay for what you get. They give you a 1 year guarantee.

Brakes+ Punctuality+ Quality+ Professionalism

Show more brakes reviews (10 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 66%Overpriced 0%Not sure 2%

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