Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
Bay Diagnostic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Bay Diagnostic

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay Diagnostic is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay Diagnostic is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay Diagnostic is better than 81% of auto repair shops.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay Diagnostic is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Bay Diagnostic for 8 kinds of job.

Bay Diagnostic for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 266
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Electrical”

Leslie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

These guys were AMAZING!!! Mercedes dealer wanted me to spend 25K and these guys did everything and more at 8K prolonging life of 2019 GLS450 with 80K mileage. Excellent customer service-a dream.

Great priceTransmissionAir & cabin filter replacementElectrical
Edward8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Got my BMW X2 car serviced at this location. Was Time to replace my car battery. While replacing my battery notice that the negative cable wire with IBS sensor was corroded and needed to be replaced. Mr Drew took a picture of the cable and send it to me . It was really bad and was replaced as well. Now my car is…

Reasonable priceElectricalBattery
Lula6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bay Diagnostic Center there service is so on point. I love the friendliness and cleanliness. They are very knowledgeable about any vehicle. I would always trust them with my vehicles. I would definitely recommend them for services to my friends and family!! Thank you Bay Diagnostic for being REAL!!🙏🏽🙏🏽🙏🏽🙏🏽

Reasonable priceElectricalAuto engine diagnostic
Sidei4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very good shop ☝🏻☝🏻☝🏻

Reasonable priceElectrical
GaliLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I found this place via Google search , I really want to tell them thank you the service was fast reasonable price and they make a great job and they’re very friendly environment. Thank you.

Great priceElectricalAuto engine diagnostic
Juan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Totally satisfied with Bay Diagnostics ....very professional... explained what they did...kept me informed of what the problem was...recommend them highly...will use them definitely in the future.

BatteryElectricalAuto engine diagnostic
Rainer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Reliable service

Electrical
j2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

These guys provided excellent service. I won’t take my BMW anywhere else.

Electrical+ Punctuality+ Quality+ Professionalism
EdwardLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I'm updating my review from five years ago, just to reiterate the 5 stars. I have owned a 2005 LR3 that Bay Diagnostics helped me keep running long past its expiry date. Fantastic diagnostics - in one case, solving a problem the dealer was unable to solve - honest service, and when something wasn't worth doing, they…

A/C installation & repairAuto A/C replacementAuto body & trim repair
Yuri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

professional and courteous service. On the expensive side. But at least you get what you are paying for!

Brake service & repairBrakesAir conditioning
Jonas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The bottom line is they are dependable and straight forward. They told me my options and are both (no b.s.), friendly and professional. Don’t get ripped off going elsewhere.

BrakesElectricalAuto engine diagnostic+ Professionalism
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent service upfront guys and straight forward. Very entertaining as well !

ElectricalOil change+ Punctuality+ Value
Audrey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great Experience Dealt with my Concerns Same Day Will Definitely Be There Again For Future Services

Electrical
IberieliLocal Guide · 123 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have landrover and had misfire on my truck I probably called 10 repair shop and nobody would even consider to work on the truck since this truck is hard to work on it and give diagnosis, but this guys know exactly what they doing and did a fantastic job, I hope I don’t have to go back, but since my truck is old…

ElectricalAuto engine diagnosticElectrical repair+ Professionalism
Billy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

TRUST; knowledgeable, detailed explanation of the car. I wanted to performed some mechanical work on the car, but the manger advised that its not necessary as it’ll cost thousands of dollars...thats integrity!!! Love that! Will always go to them!!!

ElectricalSteering & suspension repair+ Quality+ Professionalism+ Value
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

ElectricalAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Value
Stanford8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto emissions testingElectrical
AndreyEdited 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesElectrical+ Punctuality+ Quality
Sincere3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electrical+ Punctuality+ Quality+ Professionalism
Roy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

ElectricalAuto engine diagnosticGeneral repairs & maintenance
Maria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

BrakesElectricalElectrical repair+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 66%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change153—
General repairs & maintenance122—
Auto engine diagnostic65—
Air & cabin filter replacement51—
Brakes50—
Brake service & repair42—
Wheel alignment37—
Tires36—

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