How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREBay Diagnostic
New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Bay Diagnostic for 8 kinds of job.
Bay Diagnostic for general repairs & maintenance
Clear ✕All 122 Google reviews tagged “General repairs & maintenance” · showing 40
I drove all the way from northern Queens and it was worth it! The gentlemen at Bay Diagnostic were friendly and the service was quick. I felt welcomed and I the service on my smart car was efficient and affordable. I will definitely be back!
Great service as usual!!!!
I have been going to Bay Diagnostics for close to 15 yrs. I have an outstanding professional relationship with Jordan. I have ALWAYS been treated fairly and honestly by Jordan & staff. You don't find too many honest & decent mechanics today. I've continued to go to Bay Diagnostics because I feel as though I'm not…
Jordan, the owner and all of his staff are very professional and accommodating aside from making the job well done with your vehicle needs. The place is clean and guaranteed that you will be satisfied how they take care of your vehicle. I'd been coming here since I started driving and it's been 7 years…
I had been going here for my Porsche for the last decade so far everytime is good experience.
I have been taking my cars to Bay Diagnostic for years, and they always do a great job at maintenance and repair. My most recent visit was just as pleasant, as Mike, one of the amazing staff members, arranged for my vehicle to be picked up after hours, due to my work schedule. I highly recommend Bay Diagnostic to…
Excellent Smart Car service. Very knowledgeable and professional. Highly recommended.
Excellent service professional workers
Highly recommended!! I’m very particular about servicing my cars and been going to Bay Diagnostics for years: first with my BMW 5 series and now with my Porsche Macan S. Very reliable, friendly, knowledgeable, and reasonably priced. Worth the trip to southern Brooklyn. I’ll add that I now entrusted my daughter’s…
Been going to Bay Diagnostic for several years. The crew are polite, attentive, explain in lay language what needs to be done and it's cost, the waiting area is clean. Icing on cake…the bathroom is spotless. I have recommended them to my friends.
I went for general maintenance they did a great job— also helpful in answering my questions and teaching me about car maintenance.All the guys are very nice and the price is reasonable.Thank you Jordan 👍👍👍
have been using Bay Diagnostic for years and very happy with courteous and speedy service.
Very pleased with the service and maintenance provided.Definitely will go back for my car maintenance and repair needs. Will recommend and refer Bay Diagnostic to others.
4th time customer now. One more visit and I'll qualify as a regular:) From oil changes, break service and few other fixes, Bay Diagnostic has become my go to place. See you guys in 3,000 miles :)
I have been using Bay Diagnostics for 30 years and 3 cars. They are totally honest; they have fine mechanics who do great work; the prices are very reasonable; the work is done quickly; they communicate well. Aside from that it’s always fun and interesting to speak with Jordan on just about any subject. This is an…
Excellent and fast service. I have never been disappointed. My experience has been fantastic. The shop is extremely clean. Very nice and very informative staff. Jordan keeps in touch and follows up after the job is completed. They have my business forever.
Good service. Mike is very attentive and helpful. My smart car is performing much better after being serviced. I would recommend this shop and will be returning for future services.
Once again the team at Bay Diagnostic delivered great quality work in servicing my brakes. Staff is always on point and hive recommendations where needed. Recommend this shop 100% to any new customer.
Excellent service
Very Professional and Expert Knowledge. Totally exceeded all expectations. I brought in my Mercedes Benz GL due to a bad coolant leak. They told me that the turbo coolant tubes at lower front engine needed to replaced within minutes. Amazing diagnostic! Thank you Jordan and your entire team. Highly recommend this shop.
I use this service station because it follows the recommended service maintenance recommended by Honda. I know this will help prevent a breakdown while on the road and help maintain the resale value of my car.
I have been bringing my BMW here for more than 10 years. Jordan and his team are a pleasure to work with. My car is in great shape thanks to their knowledge and hard work. Thank you Bay Diagnostic!
Very clean premises. Owners are straightforward and professional. I have always been satisfied with Bay Diagnostic’s competent service.
I’ve only had positive experiences, people are friendly, and professional. Service has been great in quality of work and in timeliness. Jordan and the receptionist take the time to explain everything about the repair being done as well as pricing.
So… I did not trust my dealership to service my Mini, pretty much my dealership wasted my time rather than being honest. I was unsure of going to Bay Diagnostics at first but, I brought my Mini Clubman in for an oil change and ask to take a look at noise in the front end whilst driving. They found the problem in a…
WATCH OUT THE WORST PLACE, THEY CAN'T WORK ON OR REPAIR YOUR CAR. THE CAR WAS NOT WORKING THE NEXT DDDDD DAY I BROUGHT IT BACK HOME. I PAID IN CASH. I SHOULD HAVE TAKEN THE RECEIPTS FROM THEM....A NO GO PLACE.
This is definitely the go to place if you'd like to get overcharged and deal with a snubby and arrogant shop owner who really has no clue on how to communicate with people. Nothing but attitude from the shop owner. The shop may be clean, the mechanics may be very professional - yet the pricing and overall experience…
I brought the car in for a routine maintenance. Friendly and professional staff. They kept me updated all the way and checked in after maintenance to make sure my car wasn’t having any issues.
The guys down at Bay diagnostic are great at what they do. They were able to help me diagnose the issue with my car and got it repaired quickly. All those with European cars I highly recommend them.
Great service. On time delivery of vehicle and follow up reminders 🤙
Came in for routine maintenance and inspection. They took me in immediately and returned the car within a few hours. Everything went well, so I'm happy with the service!
Quickly diagnosed the issue with my Smart car, and had it repaired in hours. Very pleased!
Jordan and Co Preform excellent Service at a fair price Highly Recommended
These guys are great, best shop you can find in the city!
The best in the business! Brought in my 2018 Mazda 3 my mother bought for me to do a vehicle inspection and oil change as she tends to not do pre-purchase inspections on cars she buys. This is the first mechanic shop I've been to that actually test drives the car prior to putting it on a lift. Car needed a new front…
Trust worthy place to bring your vehicle
I like the place.Was professsional and my car was done as they promised.
Honest and reliable and quick service.
I'm updating my review from five years ago, just to reiterate the 5 stars. I have owned a 2005 LR3 that Bay Diagnostics helped me keep running long past its expiry date. Fantastic diagnostics - in one case, solving a problem the dealer was unable to solve - honest service, and when something wasn't worth doing, they…
Very knowledgeable and professional. Made sure to let me know any other issues I had with my vehicle. Would highly recommend to anyone looking for repairs on there German vehicle.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 153 | — |
| General repairs & maintenance | 122 | — |
| Auto engine diagnostic | 65 | — |
| Air & cabin filter replacement | 51 | — |
| Brakes | 50 | — |
| Brake service & repair | 42 | — |
| Wheel alignment | 37 | — |
| Tires | 36 | — |