Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Bay Diagnostic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Bay Diagnostic

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay Diagnostic is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay Diagnostic is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay Diagnostic is better than 81% of auto repair shops.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay Diagnostic is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Bay Diagnostic for 8 kinds of job.

Bay Diagnostic for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.153
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#146 / 414
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 153 Google reviews tagged “Oil change” · showing 20

Leslie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

These guys were AMAZING!!! Mercedes dealer wanted me to spend 25K and these guys did everything and more at 8K prolonging life of 2019 GLS450 with 80K mileage. Excellent customer service-a dream.

Great priceTransmissionAir & cabin filter replacementElectrical
Albert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I dropped the car in the morning around 8 am , I told Drew I needed an inspection and oil change, and check the brakes. Drew called later and said the brakes has about a year left. I picked up the car after work. No problems.

Reasonable priceOil change+ Punctuality
BenjaminLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Bay Diagnostic is a superior facility in Brooklyn that is in a league of its own. Sporting an enormous, impeccably clean space, their work is thorough and expert, all supported by professional, front-end staff. They take care of me every time, and when I hear stories about other mechanics who shy away from working…

Air & cabin filter replacementOil change+ Punctuality+ Quality+ Professionalism
Christna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Same day service! Absolutely great customer service!

Reasonable priceTransmissionAir & cabin filter replacementTires
AnnaLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service, always friendly and professional. I’ve only been going here for 5+ years.

Tire rotationsBrakesBrake service & repair
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great customer service, excellent mechanical work, fair pricing, and a very clean shop. I normally lease a Mercedes-Benz every three years with a prepaid service contract to avoid dealing with outside mechanics. Because of COVID, I kept my 2020 C-Class and now own it. Since I don’t like Brooklyn Mercedes, I needed…

Great priceAuto engine diagnosticBrake service & repairOil change
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I drove all the way from northern Queens and it was worth it! The gentlemen at Bay Diagnostic were friendly and the service was quick. I felt welcomed and I the service on my smart car was efficient and affordable. I will definitely be back!

General repairs & maintenanceOil changeVehicle Inspection
JasonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Friendly staff. Quick service. A+!

Oil change
Margarita7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Been a customer for many years. They are the best! Great quick service !

Great priceOil change+ Punctuality+ Quality+ Professionalism
bfnelson3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great service as usual!!!!

Reasonable priceGeneral repairs & maintenanceOil change+ Quality+ Professionalism+ Value
donefi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Great experience! The service was quick, the staff was friendly, and everything was done smoothly. Really appreciated the fast service and professionalism. Highly recommend!

Reasonable priceOil change
Hector3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Wonderful establishment very knowledgeable they make you feel at home. You know once you drop your car off there, it’s in good hands. Highly recommend.

Great priceBrakesOil change
Gregory4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I brought my 2015 BMW 320I for some major service Tune up, Rotor and Brake pads , oil change ECT and the communication and Professionalism by Drew was Exceptional

Reasonable priceAuto engine diagnosticBrakesBrake service & repair
Jonry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Drew got me in and out with great service/knowledge on my porsche. Will be coming back for next future maintances

Reasonable priceOil change
Zuka11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had oil change done for my Range Rover Sport. Great service!! I trust them with my vehicles as they are highly experienced. The staff is very friendly and honest. Drew is also great. You drop off the car and you get a text when its ready for pick up. Highly recommend!! Thank you 😊

Oil change
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great Service, quick turnaround time. Always cordial, and straight forward. In the 5 years since I found Bay Diagnostics. Jordan and his team have completed repairs at a very reasonable price while providing the highest level of expertise and satisfaction.

A/C installation & repairAir & cabin filter replacementElectrical repair
Spyder2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had been going here for my Porsche for the last decade so far everytime is good experience.

Air & cabin filter replacementTiresGeneral repairs & maintenance+ Quality
Jovan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been taking my cars to Bay Diagnostic for years, and they always do a great job at maintenance and repair. My most recent visit was just as pleasant, as Mike, one of the amazing staff members, arranged for my vehicle to be picked up after hours, due to my work schedule. I highly recommend Bay Diagnostic to…

Air & cabin filter replacementGeneral repairs & maintenanceAuto engine tuning+ Quality+ Professionalism
sharone1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional great staff, prices are very reasonable. Best place in brooklyn

Oil change
Gale11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service professional workers

General repairs & maintenanceOil change+ Punctuality+ Quality

Show more oil change reviews (133 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 66%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change153—
General repairs & maintenance122—
Auto engine diagnostic65—
Air & cabin filter replacement51—
Brakes50—
Brake service & repair42—
Wheel alignment37—
Tires36—

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