How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREBay Diagnostic
New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Bay Diagnostic for 8 kinds of job.
Bay Diagnostic for oil change
Clear ✕All 153 Google reviews tagged “Oil change” · showing 40
These guys were AMAZING!!! Mercedes dealer wanted me to spend 25K and these guys did everything and more at 8K prolonging life of 2019 GLS450 with 80K mileage. Excellent customer service-a dream.
I dropped the car in the morning around 8 am , I told Drew I needed an inspection and oil change, and check the brakes. Drew called later and said the brakes has about a year left. I picked up the car after work. No problems.
Bay Diagnostic is a superior facility in Brooklyn that is in a league of its own. Sporting an enormous, impeccably clean space, their work is thorough and expert, all supported by professional, front-end staff. They take care of me every time, and when I hear stories about other mechanics who shy away from working…
Same day service! Absolutely great customer service!
Great service, always friendly and professional. I’ve only been going here for 5+ years.
Great customer service, excellent mechanical work, fair pricing, and a very clean shop. I normally lease a Mercedes-Benz every three years with a prepaid service contract to avoid dealing with outside mechanics. Because of COVID, I kept my 2020 C-Class and now own it. Since I don’t like Brooklyn Mercedes, I needed…
I drove all the way from northern Queens and it was worth it! The gentlemen at Bay Diagnostic were friendly and the service was quick. I felt welcomed and I the service on my smart car was efficient and affordable. I will definitely be back!
Friendly staff. Quick service. A+!
Been a customer for many years. They are the best! Great quick service !
Great service as usual!!!!
Great experience! The service was quick, the staff was friendly, and everything was done smoothly. Really appreciated the fast service and professionalism. Highly recommend!
Wonderful establishment very knowledgeable they make you feel at home. You know once you drop your car off there, it’s in good hands. Highly recommend.
I brought my 2015 BMW 320I for some major service Tune up, Rotor and Brake pads , oil change ECT and the communication and Professionalism by Drew was Exceptional
Drew got me in and out with great service/knowledge on my porsche. Will be coming back for next future maintances
I had oil change done for my Range Rover Sport. Great service!! I trust them with my vehicles as they are highly experienced. The staff is very friendly and honest. Drew is also great. You drop off the car and you get a text when its ready for pick up. Highly recommend!! Thank you 😊
Great Service, quick turnaround time. Always cordial, and straight forward. In the 5 years since I found Bay Diagnostics. Jordan and his team have completed repairs at a very reasonable price while providing the highest level of expertise and satisfaction.
I had been going here for my Porsche for the last decade so far everytime is good experience.
I have been taking my cars to Bay Diagnostic for years, and they always do a great job at maintenance and repair. My most recent visit was just as pleasant, as Mike, one of the amazing staff members, arranged for my vehicle to be picked up after hours, due to my work schedule. I highly recommend Bay Diagnostic to…
Very professional great staff, prices are very reasonable. Best place in brooklyn
Excellent service professional workers
An honest place. Had my VW brakes done in June. Did not work properly due to faulty parts. With no hassle, for free, changed everything 4 months later. They also have a full time computer guy to deal with complexities of foreign and domestic cars. Not cheap. But you get what you pay for. Clean and nice…
great experience..... as always!
Been going to Bay Diagnostic for several years. The crew are polite, attentive, explain in lay language what needs to be done and it's cost, the waiting area is clean. Icing on cake…the bathroom is spotless. I have recommended them to my friends.
I went for general maintenance they did a great job— also helpful in answering my questions and teaching me about car maintenance.All the guys are very nice and the price is reasonable.Thank you Jordan 👍👍👍
Fantastic experience dealing with Jordon and his time. Definitely would recommend them.
Great service! Did my oil change and tire rotations as well as air filters replacement. Highly recommended!!!
I have choices to have repair work on my Audi. I chose Bay Diagnostics to get the work done. They always do a professional job.
have been using Bay Diagnostic for years and very happy with courteous and speedy service.
Jordan and staff are always honest, always good and in 29 years we've never had any complaints. They are the best!
4th time customer now. One more visit and I'll qualify as a regular:) From oil changes, break service and few other fixes, Bay Diagnostic has become my go to place. See you guys in 3,000 miles :)
I have been using Bay Diagnostics for 30 years and 3 cars. They are totally honest; they have fine mechanics who do great work; the prices are very reasonable; the work is done quickly; they communicate well. Aside from that it’s always fun and interesting to speak with Jordan on just about any subject. This is an…
Great work done by honest people.
I am satisfied with the service provided! Very friendly staff. Explained to me everything they would do. They did an inspection and changed the oil. When the inspection was ready they called me. Dmitriy Konnikov
2013 BMW X1. Somehow I had a cracked valve cover. They replaced many plastic, rubber parts that were touched by the escaping oil as well as spark plugs, injectors. The car rides like new. Not bad for ten years old. It may have been a pricey repair but if you have a BMW that's to be expected.
Excellent and fast service. I have never been disappointed. My experience has been fantastic. The shop is extremely clean. Very nice and very informative staff. Jordan keeps in touch and follows up after the job is completed. They have my business forever.
I recently had my car serviced at Bay Diagnostic and I couldn’t be more pleased with the experience. From start to finish, the staff at Bay Diagnostic were professional, courteous and knowledgeable. I can confidently say that I have found my go-to auto repair shop.
Easy oil change , Mike helped me out great . Clean and nice place
They did the job great and they are accommodating…
Great experience as always getting my 2012 Mini Cooper's oil changed at Bay Diagnostic. Staff is always friendly and helpful offering suggestions for the vehicle, but never being pushy. Highly recommended!
Great service, and great price!
Price
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 153 | — |
| General repairs & maintenance | 122 | — |
| Auto engine diagnostic | 65 | — |
| Air & cabin filter replacement | 51 | — |
| Brakes | 50 | — |
| Brake service & repair | 42 | — |
| Wheel alignment | 37 | — |
| Tires | 36 | — |