Experts Reviews · Company report
Bay Diagnostic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Bay Diagnostic

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay Diagnostic is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay Diagnostic is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay Diagnostic is better than 81% of auto repair shops.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay Diagnostic is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Bay Diagnostic for 8 kinds of job.

Bay Diagnostic for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#38 / 310
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 36 Google reviews tagged “Tires”

carl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience with Bay Diagnostic. They are very responsive, clear, and have good advice. They did the required work on my car quickly and well. Thanks!

Reasonable priceTires
Christna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Same day service! Absolutely great customer service!

Reasonable priceTransmissionAir & cabin filter replacementTires
Terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Drew was incredible and professional. He fit me in for a winter tire swap last minute on a Friday before closing for the weekend. Thank you!

Tires
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you for the fast wheel alignment, suspension check, and tires rotation for reasonable price!

Reasonable priceTiresTire rotationsService not listed
LanaLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I highly recommend Bay Diagnostic for their repair services. Excellent auto shop! Customer service is outstanding, and work is done right. The techs are friendly and know what they're doing. They were professional, knowledgeable and did an excellent job on my car. Plus, did my inspection in 1..2..3 😊. I am so happy…

Great priceTires
roberta9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The folks at Bay Diagnostics do their best to keep my car in good shape! Work done is as promised. Prices are competitive and fair. Happy to continue to do business with Bay Diagnostics! Thanks very much guys!

ExhaustTiresAuto engine diagnostic
Mr.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been going to Bay Diagnostics for close to 15 yrs. I have an outstanding professional relationship with Jordan. I have ALWAYS been treated fairly and honestly by Jordan & staff. You don't find too many honest & decent mechanics today. I've continued to go to Bay Diagnostics because I feel as though I'm not…

Air & cabin filter replacementTiresGeneral repairs & maintenance
Spyder2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had been going here for my Porsche for the last decade so far everytime is good experience.

Air & cabin filter replacementTiresGeneral repairs & maintenance+ Quality
Iris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

As always, great value and great service. I wouldn’t go anywhere else.

Air & cabin filter replacementTiresVehicle Inspection+ Punctuality+ Quality+ Professionalism
WesleyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Fantastic experience dealing with Jordon and his time. Definitely would recommend them.

Oil changeTiresWheel alignment+ Quality
Uneven11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great service! Did my oil change and tire rotations as well as air filters replacement. Highly recommended!!!

Air & cabin filter replacementOil changeTire rotations
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good service. Mike is very attentive and helpful. My smart car is performing much better after being serviced. I would recommend this shop and will be returning for future services.

Air & cabin filter replacementAuto maintenanceGeneral repairs & maintenance
JaehyukLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was at Bay Diagnostic to install my winter tires. I was able to ship everything to the shop without any issues and had them installed there. They also provide tire storage for the season.

Tires
D-PortLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve only had positive experiences, people are friendly, and professional. Service has been great in quality of work and in timeliness. Jordan and the receptionist take the time to explain everything about the repair being done as well as pricing.

Auto brake repairAuto maintenanceBrake service & repair
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing customer service. Sat down and went over all the details of my Jeep (my second love) The crew made me feel I was part of their family. My Jeep was ready the same day! The most important thing, my Jeep runs better than before. Thank you for making my experience incredible all around.

Auto glass repairAuto tire replacementEngine repair
EdwardLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I'm updating my review from five years ago, just to reiterate the 5 stars. I have owned a 2005 LR3 that Bay Diagnostics helped me keep running long past its expiry date. Fantastic diagnostics - in one case, solving a problem the dealer was unable to solve - honest service, and when something wasn't worth doing, they…

A/C installation & repairAuto A/C replacementAuto body & trim repair
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys really go above and beyond - they have my highest recommendation! Also, they do winter/summer tire storage, which is amazing.

Auto brake repairAuto brake replacementBrake service & repair
Matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is a top notch center providing outstanding service with original parts and a reasonable price. I would highly recommend them if you require quality service for the vehicle that you care about!

Air & cabin filter replacementBrake service & repairGeneral repairs & maintenance
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I received a job offer upstate, and needed snow tires for my smart car! Keith found the last 2 front tires in the US! They were in a warehouse in ohio. When I came in, I needed more services, and he fixed them in 5 hours. Speedy service, and goes the extra mile for his customers.

BatteryOil changeTires+ Punctuality
Vicki8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They always deliver reasonably priced, high quality service with a smile. Jordan and Keith are the best!!

A/C installation & repairAuto detailingBattery+ Punctuality+ Quality+ Professionalism
Yury6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been doing car maintenance and repair of my Audi Q5 with Bay Diagnostic for some years now. I’m impressed by their high professionalism and very reasonable pricing, which doesn’t break the bank. Doing work on time makes it even better! I highly recommend this business. Thanks for the great work to Jordan and the staff!

Air & cabin filter replacementBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
NikoLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Took my Fiat Abarth here to have my tpms sensors replaced. I am paranoid when it comes to my car and I wanted to take it some place where I knew it was in good hands. I was quoted a 2 WEEK wait just for a DIAGNOSTIC appointment at the local Jeep, Dodge, Chrysler, Ram dealership. I was able to take it to Bay…

Auto engine diagnosticTires+ Quality+ Professionalism+ Value
KatyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I really like this shop, and they offer tire storage for your winter tires! Great service, good prices.

TiresWheel alignment+ Punctuality+ Quality+ Professionalism
Zachary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bay Diagnostics does great work. They are thorough and always top notch.

General repairs & maintenanceTiresWheel alignment
XiaoLocal Guide · 226 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I got referred here by a friend. I need to swap winter tire and store summer tires. it isn't easy to find a shop still provide this service. staff is friendly and let me ship the winter tire directly to them, saved me a lot of trouble. on the day of swap they are fast, clean, with good price. I will definitely recommend them to my friends.

Tires+ Punctuality+ Quality+ Professionalism
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Another professional visit. Straightforward winter tire mounting on wheels, balancing and installation on vehicle but done well. Storage of summer tires/wheels on-site. Great communication. Will be back in spring for full, annual service.

Tires+ Quality+ Professionalism
Jerri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great job as always keeping my 2013 red Mini running fabulous! Great guys, great service, highly recommended. Thanks!

Air & cabin filter replacementBrakesOil change+ Punctuality+ Quality+ Professionalism
Youn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceTires
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tires
Yitzy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tires
Ali4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tires
Hugh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tires+ Professionalism
Lenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Tires+ Quality+ Value
Maria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

BrakesElectricalElectrical repair+ Professionalism
VALERIELocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Tires+ Punctuality+ Quality+ Professionalism
John6 years ago★★★★★

Rating only, no written review.

Oil changeTires+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 66%Overpriced 0%Not sure 2%

Jobs customers hired them for

Compare with