Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Bay Diagnostic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Bay Diagnostic

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #362Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.7★ from 920 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay Diagnostic is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay Diagnostic is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay Diagnostic is better than 81% of auto repair shops.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay Diagnostic is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay Diagnostic is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Bay Diagnostic for 8 kinds of job.

Bay Diagnostic for vehicle safety inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle safety inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 139
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Vehicle safety inspection”

Lin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I'm always happy with the professional and knowledgeable service at Bay Diagnostic. They did a great job as usual, keeping my Jeep in great condition. Friendly staff and fair pricing, I definately recommend them. Thank you! Linda M.

Great priceVehicle safety inspection
Brendan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amazing customer service and friendly/knowledgeable staff! A mechanic you can trust!

Great priceVehicle safety inspection
roberta9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The folks at Bay Diagnostics do their best to keep my car in good shape! Work done is as promised. Prices are competitive and fair. Happy to continue to do business with Bay Diagnostics! Thanks very much guys!

ExhaustTiresAuto engine diagnostic
lenle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jordan, the owner and all of his staff are very professional and accommodating aside from making the job well done with your vehicle needs. The place is clean and guaranteed that you will be satisfied how they take care of your vehicle. I'd been coming here since I started driving and it's been 7 years…

General repairs & maintenanceVehicle InspectionVehicle safety inspection
Spyder2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had been going here for my Porsche for the last decade so far everytime is good experience.

Air & cabin filter replacementTiresGeneral repairs & maintenance+ Quality
Simon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

An honest place. Had my VW brakes done in June. Did not work properly due to faulty parts. With no hassle, for free, changed everything 4 months later. They also have a full time computer guy to deal with complexities of foreign and domestic cars. Not cheap. But you get what you pay for. Clean and nice…

Vehicle InspectionVehicle safety inspectionOil change
Gene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

great experience..... as always!

Air & cabin filter replacementVehicle InspectionVehicle safety inspection
Tommy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I went for general maintenance they did a great job— also helpful in answering my questions and teaching me about car maintenance.All the guys are very nice and the price is reasonable.Thank you Jordan 👍👍👍

General repairs & maintenanceAuto engine tuningVehicle safety inspection
FrankLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

4th time customer now. One more visit and I'll qualify as a regular:) From oil changes, break service and few other fixes, Bay Diagnostic has become my go to place. See you guys in 3,000 miles :)

Air & cabin filter replacementAuto A/C replacementAuto battery maintenance+ Punctuality+ Quality+ Professionalism
SmittyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Service was done right away professionally, price quote was exactly what was quoted, car was returned to me clean an ready to drive.

Air & cabin filter replacementOil changeVehicle safety inspection
Jack6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend this spot for your car needs. I go here every time. They give you a call when your car is ready.

Oil changeVehicle safety inspection
Lai3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been bringing my BMW here for more than 10 years. Jordan and his team are a pleasure to work with. My car is in great shape thanks to their knowledge and hard work. Thank you Bay Diagnostic!

Air & cabin filter replacementAuto maintenanceBrakes
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very clean premises. Owners are straightforward and professional. I have always been satisfied with Bay Diagnostic’s competent service.

Air & cabin filter replacementAuto emissions testingBrake service & repair+ Quality+ Professionalism
D-PortLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve only had positive experiences, people are friendly, and professional. Service has been great in quality of work and in timeliness. Jordan and the receptionist take the time to explain everything about the repair being done as well as pricing.

Auto brake repairAuto maintenanceBrake service & repair
Goolcharan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service. On time delivery of vehicle and follow up reminders 🤙

Air & cabin filter replacementAuto brake repairAuto engine diagnostic
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Folks are friendly and the service was quick.

Vehicle safety inspectionService not listed+ Professionalism
Andira9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Vehicle safety inspection
roseann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto maintenanceBrake service & repair
Irena4 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil changeVehicle safety inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 66%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change153—
General repairs & maintenance122—
Auto engine diagnostic65—
Air & cabin filter replacement51—
Brakes50—
Brake service & repair42—
Wheel alignment37—
Tires36—

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