Experts Reviews · Company report
Bay's Auto Repair & Collision Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%56+4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Bay's Auto Repair & Collision Services

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #273Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 404 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay's Auto Repair & Collision Services is better than 89% of auto repair shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay's Auto Repair & Collision Services is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay's Auto Repair & Collision Services is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay's Auto Repair & Collision Services is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay's Auto Repair & Collision Services is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay's Auto Repair & Collision Services is better than 56% of auto repair shops.C
56

Reviews for your job

Customers hired Bay's Auto Repair & Collision Services for 8 kinds of job.

Bay's Auto Repair & Collision Services for auto body & trim repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto body & trim repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Auto body & trim repair”

Alicia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great experience! The team at Bay’s are so nice and I never get anxious taking my car there. This time I had a dead battery and they fixed my car up same day.

Auto body & trim repairElectrical repair
Treye1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Best auto shop in Seattle 🌲

Reasonable priceAuto body & trim repair
HarikaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I can't recommend Bay's Auto enough after my car was in an accident and needed significant repair work. From start to finish, the team handled a stressful situation and made it easier to handle. Yusha in the front office was incredible - she went above and beyond coordinating with the insurance company, which…

Auto body & trim repairSteering & suspension repair
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We wanted something a little unusual- custom modifications- and Bay's people listened carefully, did good, prompt work, and were affordable.

Reasonable priceAuto body & trim repairElectrical repair
Patricia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Accounting was horrible to me. I was really shook up by the accident and they refused to return my calls. Very unprofessional and rude.

Auto body & trim repair
Cris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very easy going and nice workers

Auto body & trim repair
Jun-LiLocal Guide · 145 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sal, Yusha, Mohammad were friendly, informative, and straightforward about pricing, what they can and cannot fix. I loved their direct, no frills communication style. Definitely helped to have my issue fixed asap.

Reasonable priceAuto body & trim repair
DaneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dropped in one day unannounced, mechanic took one look at the problem and gave an estimate later that day. I put down a deposit online, part arrived a few days later, installed a few days after that, total turnaround time a week. I had gone to another place nearby for a comparison that made me schedule the estimate and were gonna charge over twice as much.

Great priceAuto body & trim repair
BrittanyLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So glad to have found this shop! Yusha is always so friendly and helpful, and the staff is great. They have been honest and reasonable with pricing, and I trust them. I happily recommend Bay’s to anyone looking for an autobody shop in the area.

Reasonable priceAuto body & trim repairTire rotationsOil change
Elaine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They are extremely honest , give you a fair price and you can trust them. And they deliver quality work.

Reasonable priceAuto body & trim repair
Jamila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Awesome, communicative, affordable

Reasonable priceAuto body & trim repair
Rich2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I brought my car to Bays Auto for body damage, suspension, and window repair, three things I used to have to take to three different shops. Having it all handled in one place was fantastic. The front desk staff were super helpful and communicative throughout the whole process, and they delivered my car exactly when they said they would.

Auto body & trim repairGeneral repairs & maintenanceSteering & suspension replacement
aaron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Yusha and Sal are a pleasure to talk with throughout the entire process! We ran into a pillar with some pretty bad door damage and they empathized with our situation no questions asked. We originally brought our car to two other shops, one a corporate collision shop, and were quoted 9k-10k+. They did an amazing job…

Customer photo from aaron's reviewCustomer photo from aaron's review
Auto body & trim repair
AnkitaLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Bay’s body shop did such a great job with my Tesla when I was in a merge collision! Sal and Michelle were helpful. Communication with Sal, and the process with insurance was easy. Highly recommend, they treat you with empathy and are straighforward/transparent which I appreciated.

Reasonable priceAuto body & trim repair
ThomasLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Wonderful service, great communication. Yusha and Moses took great care of me and will take great care of you. Other places told me my van would be with them for a week, they got it turned around same day once the part arrived. So happy we went with Bays.

Auto body & trim repair
SusanLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I can't say enough good things about this shop. The mechanics are amazing, fair and extremely knowledgeable. Yusha at the front desk is a top notch professional able to multi-task like a breeze. Moses fixed my Alfa Romeo for a fraction of the competitor's bid and got it back to me in better condition than when I brought it in! 10 stars :)

Customer photo from Susan's review
Auto body & trim repairSteering & suspension repair
TeresaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you Moses for pounding that dent out. No clue it was even there. We appreciate you all!!

Great priceAuto body & trim repair
Jerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Yusha is amazing at helping people navigate insurance and repair costs and really came through helping me while I got money together to get my rear bumper and tail light. My car was hit while it was parked and look pretty rough. It also had some pre-existing damage that had rusted over. When I got it back, Moses and…

Auto body & trim repair
Allen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bay did a great job repairing some damage to the rear door of my new car. Nice people and a fast turn around.

Reasonable priceAuto body & trim repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 49%Overpriced 2%Not sure 0%

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