Auto repair shop · Seattle, WA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%56+4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#273 of 622 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★404 Google reviews · 24 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Bay's Auto Repair & Collision Services at a glance
Customers frequently praise the shop for its honest communication, transparent pricing, and efficient service on repairs like suspension, battery, and collision work. Positive feedback highlights the staff's willingness to advise against unnecessary repairs and their ability to handle insurance coordination. However, a minority of negative reviews criticize the accounting department for unresponsiveness and rudeness, while other complaints describe instances where vehicles were not fixed correctly or costs exceeded initial quotes.
Google rating: 4.9 out of 5 from 404 reviews (95% five-star).
Reviews on this page: 404 Google reviews (331 with written comments, 14 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: November 4, 2026.
Service: Auto Repair Shop serving Seattle, Washington.
Data from Google, last updated November 5, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay's Auto Repair & Collision Services: 89/100 on this factor. Category median: 87.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay's Auto Repair & Collision Services: 86/100 on this factor. Category median: 85.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay's Auto Repair & Collision Services: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay's Auto Repair & Collision Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay's Auto Repair & Collision Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay's Auto Repair & Collision Services: 56/100 on this factor. Category median: 57.C
56
Bar = this company · dark tick = category median.
Star ratings
404 Google reviews we collected
4.9of 5
5 stars38395%
4 stars61%
3 stars41%
2 stars20%
1 star92%
Praise vs complaints
Phrases our text analysis found in 331 written reviews
98%praise
Praise71598%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3249%
Reasonable3249%
Overpriced12%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14219%
Speed & response13018%
Price & value12918%
Quality & results10615%
Honesty & trust10114%
Would recommend669%
Communication568%
What customers talk about
We read 331 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kind, honest, communicative, and easy to work with.”
“Very unprofessional and rude.”
“Great and fast service, friendly people, great prices and never tries to upsell.”
“Had a potential transmission issue, thought maybe the whole thing would need to be replaced, given a reasonable quote for diff maintenance and sent home!”
“Coached me with my last car to make sure the dealership didn’t overcharge me.”
“Yusha is very communicative, and Sal did an amazing job with the body work.”
“I think I damaged the engine during that drive so now I need a whole new engine.”
“First time using Bay’s and appreciate the honesty and mechanical competence.”
“They went above and beyond my expectations, and I’d recommend them to any of my friends.”
“Ended up having to go elsewhere, would not recommend.”
“She kept me updated throughout the process and made sure everything was handled correctly.”
People customers mention
Sal26 reviews
Bays16 reviews
Yusha14 reviews
Moses14 reviews
Ballard9 reviews
David4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bay's Auto Repair & Collision Services for 8 kinds of job. Pick one to see what they paid and said.
KK2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 hours ago★★★★★
Kind, honest, communicative, and easy to work with. Sal took the time to listen to my concerns and came across as someone genuinely interested in helping me as a person and not just as a customer. Yusha at the front desk was also wonderful. My car’s suspension issue was fixed in less than a day and it drives great.…
WWilliam12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Reasonable pricing, prompt and quality service. First time using Bay’s and appreciate the honesty and mechanical competence. I will be returning. They are now my “go to” shop.
TTom1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great and fast service, friendly people, great prices and never tries to upsell.
Great priceSteering & suspension repair
AAlicia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great experience! The team at Bay’s are so nice and I never get anxious taking my car there. This time I had a dead battery and they fixed my car up same day.
Auto body & trim repairElectrical repair
KKatherineLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Yusha is incredible to work with! When I had to work with a difficult warranty she navigated it like a pro. I’ll definitely be back!!
Great priceSteering & suspension replacement
AAliceLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Bay's is always a great, reliable place to take your car. My family has been taking our cars here for years, from when Bay ran the shop. So glad to see it's in good hands with Sal. Sal and Yusha were friendly, honest, and provided excellent, efficient service!
Kind, honest, communicative, and easy to work with. Sal took the time to listen to my concerns and came across as someone genuinely interested in helping me as a person and not just as a customer. Yusha at the front desk was also wonderful. My car’s suspension issue was fixed in less than a day and it drives great. Will definitely be coming back to Bay’s for any future car needs.
W
William Graf12 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Reasonable pricing, prompt and quality service. First time using Bay’s and appreciate the honesty and mechanical competence. I will be returning. They are now my “go to” shop.
Great experience! The team at Bay’s are so nice and I never get anxious taking my car there. This time I had a dead battery and they fixed my car up same day.
Services: Auto body & trim repair, Electrical repair
K
Katherine HessLocal Guide · 19 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Bay's is always a great, reliable place to take your car. My family has been taking our cars here for years, from when Bay ran the shop. So glad to see it's in good hands with Sal. Sal and Yusha were friendly, honest, and provided excellent, efficient service!
K
Kale Wahler3 reviewsiTotal number of Google reviews Kale has written across all businesses on Google Maps, not just this one.
