Car repair and maintenance service · Seattle, WA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%97+13.7Replies to reviews 7%67+4.7Craft & service penalty81−1.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#253 of 622 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 59%
4.9★★★★★380 Google reviews · 23 photos
95%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Lake City Autoworks, which holds a 4.9 rating from 380 reviews, frequently cite transparent communication, fair pricing, and timely service completion as positive aspects of their experience. Customers often note that the shop performs only necessary repairs and maintains professional standards. However, low-star reviews indicate recurring dissatisfaction with diagnostic fees and labor charges, with some customers alleging overpricing compared to competitors or unnecessary part replacements.
Google rating: 4.9 out of 5 from 380 reviews (95% five-star).
Reviews on this page: 380 Google reviews (302 with written comments, 6 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: November 4, 2026.
Service: Auto Repair Shop serving Seattle, Washington.
Data from Google, last updated November 5, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Lake City AutoworksAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lake City Autoworks: 91/100 on this factor. Category median: 87.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lake City Autoworks: 90/100 on this factor. Category median: 85.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lake City Autoworks: 81/100 on this factor. Category median: 99.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lake City Autoworks: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lake City Autoworks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lake City Autoworks: 67/100 on this factor. Category median: 57.B
67
Bar = this company · dark tick = category median.
Star ratings
380 Google reviews we collected
4.9of 5
5 stars36195%
4 stars92%
3 stars21%
2 stars21%
1 star62%
Praise vs complaints
Phrases our text analysis found in 302 written reviews
97%praise
Praise52697%
Complaints193%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3335%
Reasonable5862%
Overpriced22%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust12022%
Staff & attitude10119%
Quality & results8716%
Price & value7714%
Would recommend6312%
Speed & response6111%
Communication367%
What customers talk about
We read 302 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I loved the transparency from begin to end of Lake City Autoworks.”
“Always great and very professional Carl is awesome”
“I’ve had a great experience taking my car to Lake City Autoworks.”
“These reviews are definitely botted given how terrible this experience was.”
“They usually fix the problem in a timely manner and their prices seem fair.”
“Interesting that they "stand by" their pricing when it's just blatantly overcharging compared to competitors.”
“If you are looking for a trustworthy shop that knows what they are doing, look no further.”
“How would anyone give 5 stars after seeing a $300 single hour diagnostic that takes all day?”
“They were fast, communicative, and trustworthy in a way that's hard to find with mechanics!”
“I was also given Great communication of my car’s status for which I am also thankful for!”
People customers mention
Karl27 reviews
Carl13 reviews
Taylor6 reviews
Jeep3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lake City Autoworks for 8 kinds of job. Pick one to see what they paid and said.
LLinaLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
I loved the transparency from begin to end of Lake City Autoworks. I felt like I was in good hands from the start! I was also given Great communication of my car’s status for which I am also thankful for! Thank you lake city Autoworks for giving my vehicle the best service! You’re much appreciated! I trust you guys…
Reasonable priceService not listed
JJohn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★
It was easy to schedule the service. The service was done promptly when I dropped the car off. The service was properly done. I have no complaints.
Reasonable priceTiresOil change
JJanet3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
A routine oil change visit revealed several problems that would have been unwise to ignore. With those corrections made, the team at Lake City Autoworks has once again added years of driving reliability and road worthiness to my little old 1989 Honda Civic. I won't take my Honda anywhere else.
Great priceOil change
PPaul6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Karl and his team are the best in NE Seattle. I have known Karl for over 4 decades, he has worked on my family vehicles and my clients rigs since his start at Lake City . He has a solid crew and a super clean shop. I quit going to the dealerships a long time ago.
Go see Karl at Lake City Autoworks.
Stay Local.
#Pausells206
Great priceAir & cabin filter replacementAuto engine diagnosticWheel alignment
TTeresa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Such a different experience than the dealership. Lake City Autoworks just completed my 45K service on a Toyota Corolla Cross. They said my vehicle was in great shape and there no "extra" services needed.
The dealership on the other hand had quoted me $600 above the normal service price. Relief to have a reliable and honest mechanic shop.
SSusan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I’ve had a great experience taking my car to Lake City Autoworks. They usually fix the problem in a timely manner and their prices seem fair.
I loved the transparency from begin to end of Lake City Autoworks. I felt like I was in good hands from the start! I was also given Great communication of my car’s status for which I am also thankful for! Thank you lake city Autoworks for giving my vehicle the best service! You’re much appreciated! I trust you guys with my eyes closed! The most honest people around!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you so much for your thoughtful review! We're thrilled to hear that you felt confident and well taken care of from the very beginning. Providing transparent recommendations and keeping our customers updated throughout the repair process are things we take great pride in, so it's wonderful to know that made a difference in your experience. Thank you for trusting Lake City Autoworks with your vehicle—we truly appreciate your kind words and look forward to helping you again whenever you need us!
J
John Staples2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
A routine oil change visit revealed several problems that would have been unwise to ignore. With those corrections made, the team at Lake City Autoworks has once again added years of driving reliability and road worthiness to my little old 1989 Honda Civic. I won't take my Honda anywhere else.
Price assessment: Great price
Services: Oil change
Response from the owner · 11 months ago
Thank you Janet! We love that little old civic as much as you do. Always a pleasure to see you, it's nice to have you in the Lake City Autoworks family.
P
Paul Lavrinec6 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Karl and his team are the best in NE Seattle. I have known Karl for over 4 decades, he has worked on my family vehicles and my clients rigs since his start at Lake City . He has a solid crew and a super clean shop. I quit going to the dealerships a long time ago.
Go see Karl at Lake City Autoworks.
Stay Local.
#Pausells206
Price assessment: Great price
Services: Air & cabin filter replacement, Auto engine diagnostic, Wheel alignment, Oil change
Response from the owner · a year ago
Hi Paul, Thank you for the 5 stars! Hope the F-150 is holding up well. Let us know if you need anything in the future!
T
Teresa Posakony2 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Such a different experience than the dealership. Lake City Autoworks just completed my 45K service on a Toyota Corolla Cross. They said my vehicle was in great shape and there no "extra" services needed.
The dealership on the other hand had quoted me $600 above the normal service price. Relief to have a reliable and honest mechanic shop.
Response from the owner · 9 months ago
Thank you, Teresa, for your kind words! It's always a pleasure to serve you at Lake City Autoworks. We take pride in providing honest and trustworthy service to all our customers, just like family. We look forward to taking care of your cars for many more years to come!
S
Susan Fried5 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
If you are looking for a trustworthy shop that knows what they are doing, look no further. Carl and his team are the only place I will take my vehicles.
J
Juatorsha Mckinney2 reviewsiTotal number of Google reviews Juatorsha has written across all businesses on Google Maps, not just this one.
Very professional. I am satisfied with the service. My car was fixed in a timely manner. I would give them 5 stars.
Services: Exhaust
Response from the owner · 3 weeks ago
Thank you for the 5-star review! We’re glad you were satisfied with our service and that we were able to get your car repaired in a timely manner. We appreciate your trust in our team and look forward to helping you with your future automotive needs!
