Experts Reviews · Company report
Bay's Auto Repair & Collision Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%56+4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Bay's Auto Repair & Collision Services

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #273Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 404 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay's Auto Repair & Collision Services is better than 89% of auto repair shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay's Auto Repair & Collision Services is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay's Auto Repair & Collision Services is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay's Auto Repair & Collision Services is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay's Auto Repair & Collision Services is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay's Auto Repair & Collision Services is better than 56% of auto repair shops.C
56

Reviews for your job

Customers hired Bay's Auto Repair & Collision Services for 8 kinds of job.

Bay's Auto Repair & Collision Services for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#149 / 408
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “General repairs & maintenance”

William12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Reasonable pricing, prompt and quality service. First time using Bay’s and appreciate the honesty and mechanical competence. I will be returning. They are now my “go to” shop.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Alexander7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Honest and attentive team. Ill go back there.

Reasonable priceGeneral repairs & maintenance
Gina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great honest shop!

Reasonable priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Azura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I've been taking my car here for four years and I'm always pleased with their service and surprised by how affordable it is.

Great priceAuto battery replacementGeneral repairs & maintenanceTire rotations
Abdoulaye8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very effective and efficient.

Reasonable priceGeneral repairs & maintenance
ScottLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Easy shop to work with. Personal service, great location and reasonably priced! I’m sure I’ll be back for my next service.

Great priceGeneral repairs & maintenanceTire rotationsOil change
Christopher7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Honest, affordable quality work with a smile, every time. I’ve been bringing my 2020 MB there for a few years — I’ve saved buckets of cash, don’t get pushed to do extra service to fatten their bottom line, and enjoy helping a local business, and its employees, thrive instead of some auto-dealer conglomerate.

Reasonable priceGeneral repairs & maintenanceOil change
LynneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

This is my go to place and the only place.

Reasonable priceGeneral repairs & maintenanceElectricalVehicle Inspection
Rich2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I brought my car to Bays Auto for body damage, suspension, and window repair, three things I used to have to take to three different shops. Having it all handled in one place was fantastic. The front desk staff were super helpful and communicative throughout the whole process, and they delivered my car exactly when they said they would.

Auto body & trim repairGeneral repairs & maintenanceSteering & suspension replacement
Anika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Bay's was great to work with!! I had a belt pop off while driving and was in a total bind. They got me in same day! Moses did great work on my car and kept me updated throughout the process. Moses was super transparent with pricing as well and kept me in the loop the whole time. Super friendly staff as well! Highly…

General repairs & maintenance
ally10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

brought my cars here when Bay the original owner ran the garage. he was so cool and was always ok with my bringing in my own parts. Bat retired (good for him) and Sal took over; i was skeptical at first cuz i grew up working on cars and still rather do the work myself but living in a studio apt with only street…

Reasonable priceGeneral repairs & maintenanceTire rotationsOil change
JennaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I’ve always had amazing service here. I’ve been coming for years for oil changes and any maintenance I need, and they’re consistently reliable and professional. Today I had an emergency when a metal rod got tangled in my tire, and they helped me right away and got it fixed immediately. I’m so grateful for their quick help!

General repairs & maintenance
KT6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I’ve been here several times for service regarding my 2001 truck. They’re fast, and beat their competitors prices by far. They’ve even helped me when I was in the midst of a diy and was in over my head. They also serviced my 1989 before my current “modern” truck. Highly recommend.

Great priceGeneral repairs & maintenance
KathrynLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Only mechanic I go to. Trustworthy, honest, they don’t try to upsell you on unnecessary things or jerk you around. Affordable as far as mechanics go.

Steering & suspension repairGeneral repairs & maintenance
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brought a 4-Runner in for a tire rotation and oil change after a cross-country road trip. Service was exceptional with great communication and same-day turnaround time. All staff was very friendly. Highly recommend this place!

Great priceGeneral repairs & maintenanceTire rotationsAuto maintenance
Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Bay’s Auto Repair & Services is the best in the business! Sal and his team are honest, provide professional services with great prices! My go to place and recommended many friends here! Thank you for your heartfelt quality services!

Auto maintenanceAuto engine diagnosticElectrical repair
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service& turn around service in less than 7 hrs! Much less spendy than the dealership, ( dealership still hasn't returned my call!)- highly recommended!

General repairs & maintenance
Cara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very fast, efficient and knowledgeable.

BrakesEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Jackson4 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceBrakes
AJ7 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 49%Overpriced 2%Not sure 0%

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