Analyzing 8,661,2998.7M ReviewsFor 24,73324.7K Experts

Experts Reviews · Company report
Bay's Auto Repair & Collision Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%56+4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Bay's Auto Repair & Collision Services

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #273Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 404 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay's Auto Repair & Collision Services is better than 89% of auto repair shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay's Auto Repair & Collision Services is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bay's Auto Repair & Collision Services is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bay's Auto Repair & Collision Services is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay's Auto Repair & Collision Services is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay's Auto Repair & Collision Services is better than 56% of auto repair shops.C
56

Reviews for your job

Customers hired Bay's Auto Repair & Collision Services for 8 kinds of job.

Bay's Auto Repair & Collision Services for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#133 / 443
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 22 Google reviews tagged “Oil change”

William12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Reasonable pricing, prompt and quality service. First time using Bay’s and appreciate the honesty and mechanical competence. I will be returning. They are now my “go to” shop.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Gina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great honest shop!

Reasonable priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Azura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I've been taking my car here for four years and I'm always pleased with their service and surprised by how affordable it is.

Great priceAuto battery replacementGeneral repairs & maintenanceTire rotations
ScottLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Easy shop to work with. Personal service, great location and reasonably priced! I’m sure I’ll be back for my next service.

Great priceGeneral repairs & maintenanceTire rotationsOil change
Jonathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent service. Yusha the office manager is the accommodating and funny individual. My repair and service was quick and swift. Will come back next year for the crew to work on the car again! Came back a year later again for squeaking brakes. Yusha and the team were quick to diagnose the problem and noted a fault…

Great priceBrakesOil change
Christopher7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Honest, affordable quality work with a smile, every time. I’ve been bringing my 2020 MB there for a few years — I’ve saved buckets of cash, don’t get pushed to do extra service to fatten their bottom line, and enjoy helping a local business, and its employees, thrive instead of some auto-dealer conglomerate.

Reasonable priceGeneral repairs & maintenanceOil change
BrittanyLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So glad to have found this shop! Yusha is always so friendly and helpful, and the staff is great. They have been honest and reasonable with pricing, and I trust them. I happily recommend Bay’s to anyone looking for an autobody shop in the area.

Reasonable priceAuto body & trim repairTire rotationsOil change
LynneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

This is my go to place and the only place.

Reasonable priceGeneral repairs & maintenanceElectricalVehicle Inspection
JordanLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Bays is the best! Straightforward. Can do everything. Coached me with my last car to make sure the dealership didn’t overcharge me. I’ll always bring my vehicles to Bays. Their new mural is cute too! Drop off before work, come home and car is done, every time.

Great priceBrakesOil change
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have never had a car repair experience like this, ever. Unbelievable. Professional and friendly. Yusha promptly checked me and took down some symptoms. Right away everyone knew my name. A gentlemen came over and said “hello Michael, I am Moses. Tell me what is going on with the car.” He listened intently. Asked a…

Electrical repairEngine repairOil change
ally10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

brought my cars here when Bay the original owner ran the garage. he was so cool and was always ok with my bringing in my own parts. Bat retired (good for him) and Sal took over; i was skeptical at first cuz i grew up working on cars and still rather do the work myself but living in a studio apt with only street…

Reasonable priceGeneral repairs & maintenanceTire rotationsOil change
Christopher8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service! Friendly people and quick work! I took my Mini in for my first oil change and they were great! Theyll be my "go to" for future work.

Oil change
Surabhi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Friendly and fast service!

Tire rotationsVehicle InspectionOil change
Brock11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best mechanics in Seattle! I don’t trust anyone else. I work next to these guys and they are truly honest, great people who want to help. Thanks Sal & Co

Great priceBrakesOil change
Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Bay’s Auto Repair & Services is the best in the business! Sal and his team are honest, provide professional services with great prices! My go to place and recommended many friends here! Thank you for your heartfelt quality services!

Auto maintenanceAuto engine diagnosticElectrical repair
Lyle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

OverpricedEngine repairOil change
68flip2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Great priceOil change
Jackson4 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceBrakes
Arthur7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Great priceOil change
Denike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceOil change
April1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto maintenanceBrakesAuto engine diagnostic
Brandon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oil change+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 49%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change22—
General repairs & maintenance20—
Auto body & trim repair19—
Auto maintenance10—
Brakes10—
Steering & suspension repair8—
Vehicle Inspection8—
Tire rotations7—

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