Nish PatelLocal Guide · 24 reviewsTotal number of Google reviews Nish has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat company do work with. Start to finish everything was great.
Bayside Fire Protection
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%86+20.8Value 14%90+12.7Replies to reviews 7%40+2.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 16 fire protection servicesPosition by Experts Score among all companies we track in this category. · better than 53%
4.8 ★★★★★ 28 Google reviews · 11 photos
89%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review
Bayside Fire Protection at a glance
Customers report that Bayside Fire Protection offers prompt, professional service for sprinkler repairs, fire extinguisher certification, and monitoring. Reviewers highlight the staff's punctuality, friendly communication, and fair pricing, noting that technicians often resolve issues quickly and explain work clearly. One minor criticism involves difficulty navigating the automated phone line, though callers generally found the eventual service quality satisfactory.
- Google rating: 4.8 out of 5 from 28 reviews (89% five-star).
- Reviews on this page: 28 Google reviews (18 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: August 28, 2026.
- Service: Fire Protection serving Seat Pleasant, Maryland.
Data from Google, last updated October 28, 2026.
Score profile vs other fire protection services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bayside Fire Protection: 83/100 on this factor. Category median: 85.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bayside Fire Protection: 86/100 on this factor. Category median: 81.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bayside Fire Protection: 90/100 on this factor. Category median: 82.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bayside Fire Protection: 90/100 on this factor. Category median: 92.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bayside Fire Protection: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bayside Fire Protection: 40/100 on this factor. Category median: 79.C
40
Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
- 5 stars2589%
- 4 stars27%
- 3 stars00%
- 2 stars00%
- 1 star14%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
- Praise33100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1133%
- Speed & response927%
- Quality & results618%
- Communication39%
- Price & value39%
- Honesty & trust13%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service and fast, very professional and friendly.”
“Bayside responded immediately, accurately identified the problem promptly and professionally repaired our equipment.”
“Thanks to Matt at Bayside for such great service and pricing.”
“He answered all our questions and followed back up in the morning to verify that everything was taken care of.”
“Excellent service at a fair price.”
“The answering service was also very genuine and expedited our issue to get prompt attention.”
People customers mention
- Matt 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Phyllis12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Matt was SO helpful, even after hours! He answered all our questions and followed back up in the morning to verify that everything was taken care of. We will definitely call this company again.
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Bayside responded immediately, accurately identified the problem promptly and professionally repaired our equipment. Thanks to Matt at Bayside for such great service and pricing.
+ Responsiveness+ Punctuality+ Quality
Kelsey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Absolutely the upmost professional establishment I've ever had the opportunity to be a part of!
+ Responsiveness+ Punctuality+ Quality
Tracey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
So grateful that Bayside Fire was able to come help me out in an emergency situation. My sprinkler head had went off in my living room and we had to cut all water to our house. I called and they came out immediately, fixed the sprinkler head and we were able to get water back on, which is super important in a family…
Donald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great service by Matt and Jonathan to get my leaky fire sprinkle head fixed. They were able to squeeze me in to their schedule in less than 3 hours. They got the water turned off and a new sprinkler head installed early the next day. They explained everything they were doing and even let me tag along to watch and…
Roy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Bayside responded to us immediately, accurately identified the issues we had and promptly and professionally repaired our equipment. We also switched our monitoring to Bayside which was a problem before, but not now. Thanks to Matt and the others at Bayside for such great service and pricing. Roy Robertson on…
+ Responsiveness+ Punctuality+ Quality
Photos
Customer reviews
4.8 ★★★★★ 28 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Jessica Reeves3 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and fast, very professional and friendly. Great experiences
Joe Newman2 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff are friendly and knowledgeable.
Erica Straus10 reviewsTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBayside Fire is the Best! Gabe is awesome.
Phyllis Hightower12 reviewsTotal number of Google reviews Phyllis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMatt was SO helpful, even after hours! He answered all our questions and followed back up in the morning to verify that everything was taken care of. We will definitely call this company again.
Anthony Orlando2 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBayside responded immediately, accurately identified the problem promptly and professionally repaired our equipment. Thanks to Matt at Bayside for such great service and pricing.
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Kelsey Trainer3 reviewsTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely the upmost professional establishment I've ever had the opportunity to be a part of!
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Tracey Dolina-Watkins3 reviewsTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo grateful that Bayside Fire was able to come help me out in an emergency situation. My sprinkler head had went off in my living room and we had to cut all water to our house. I called and they came out immediately, fixed the sprinkler head and we were able to get water back on, which is super important in a family with small children. Our technician was courteous, knowledgeable, and made me feel at ease in a very stressful situation. I appreciate their prompt response and kindness. The answering service was also very genuine and expedited our issue to get prompt attention. Grateful I was able to find them.
Donald Rhine1 reviewTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service by Matt and Jonathan to get my leaky fire sprinkle head fixed. They were able to squeeze me in to their schedule in less than 3 hours. They got the water turned off and a new sprinkler head installed early the next day. They explained everything they were doing and even let me tag along to watch and ask questions. Great guys and easy to work with. Many thanks Donny
Roy Robertson1 reviewTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBayside responded to us immediately, accurately identified the issues we had and promptly and professionally repaired our equipment. We also switched our monitoring to Bayside which was a problem before, but not now. Thanks to Matt and the others at Bayside for such great service and pricing. Roy Robertson on behalf of Myosenji Temple in Silver Spring, MD.
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Business details
- Address: 7640 Investment Ct, Owings, MD 20736
- Phone: (410) 286-3314
- Website: baysidefire.com
- Service area: Seat Pleasant, MD