How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty95−0.5Momentum penalty62−3.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREBB's Carpet Cleaners
Lawrenceville, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 539 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Reviews for your job
Customers hired BB's Carpet Cleaners for 6 kinds of job.
BB's Carpet Cleaners for general carpet cleaning
Clear ✕All 155 Google reviews tagged “General carpet cleaning” · showing 80
⭐ Sergei with B&B’s Carpet Cleaners was fantastic\! He came out to our home in Sugar Hill on a Saturday, which I really appreciated, and did an excellent job\. He was professional, thorough, and clearly takes pride in his work\. I was really impressed with the entire experience and will definitely use him again\.…
I was so excited to finally have a 5 star carpet cleaner review! We have had several shady people at our house, including some that skimmed our credit cards, so we were really looking forward to what has been experienced by others here on Google! Unfortunately, we didn't get that. This guy was 2 hours late, didn't…
Sergio is the man! Last minute request and he came through big time! Communicated with me through the entire process and provided before/after photos of every room. I was very impressed with his professionalism and communication. I highly recommend BB's to anyone looking to have their carpets cleaned. A great local small business to support!
Very professional, great communicator, was on time and did a fantastic job steaming/cleaning our carpet! He explained everything he was doing. I would definitely recommend.
Update: We have had such a great experience again using Sergey. He does such a great job. The carpets look so much better. He is punctual, communicative and does a great job. So well that we’ve used him multiple times. He will always be our go to choice! We had our carpets cleaned today and to say I’m pleased is an…
Sergio was very respectful and very knowledgeable about what needed to be done. He worked hard and made every effort count. My carpet was like day and night when. He was done. Excellent work. Highly recommend.
Cleaned my couches like new! My carpet also smells so much better. I will definitely use this company again! Very professional & fast.
Great service love his service!
This company is amazing. The tech is professional, prompt and fair. This is the second time we used him and if we have to would use him again again. My Capet looks almost new after living here for a year and now moving out. Amazing!!!
Sergio was very fast to respond and took great care to get our carpet cleaned at a very reasonable cost! Highly recommend.
Sergio was absolutely amazing!! We will use him again and refer him to anyone we know! Make sure to use him for all your needs!
If I could give Sergio 10 stars instead of 5, I would in a heartbeat! After much research, I decided to contract Sergio to clean my carpets and upholstery which were all way past due to be cleaned. From the first time I contacted him by phone and all the way through to job completion, Sergio was extremely…
Best carpet cleaning company! I bought a house and the carpet was needing some cleaning. My house smells so good now and Sergio’s service is just perfect. He’s very nice and easy to work with! I’ll recommend his business to everyone!
He did a great job! The carpets look fantastic! He's very nice and finished quickly. Highly recommend :).
I could not be more happy with the services from BB's Carpet Cleaners. Sergio is on time, very professional and has very nice manners. His rates are very very reasonable. I give 5 stars out of five.
Great experience, highly recommend!
Sergio was on time, friendly, professional, and quick! Our carpet and rugs look and smell amazing! Will definitely be calling him back again!
Sergio was very friendly, performed the service within 17 hours from when I first reached out which was wonderful, and did a fantastic job. Very professional and knowledgeable. I will continue to use his services in the future.
Great quick service, very professional
Amazing service! Very prompt and professional. Very knowledgeable. 1000% recommend his services!
Will never use this company! I decided to hire them because of the reviews but that was a big mistake. I called on a Thursday and spoke to the owner made an appointment for Monday. On that day I receive a call saying they are not coming. I asked when will they be out they said Thursday. I sent several texts and…
He was very thorough and professional, very friendly too, I must say.
My experience with BB was fantastic. He texted me when he was on his way, arrived on time, explained every step of the process to me and did the job well and swiftly. Not to mention the excellent customer service. Having Sergio in our home was like having family and I just met him. I will definitely be using this…
Sergio did an awesome job. He was friendly, informative, and got the job done fast. I highly recommend.
Excellent service, high quality of products. I am very satisfied with the results.
Our carpets looked really bad after bathroom renovations. He got the carpets cleaner than we thought was possible! We are very pleased and highly recommend BB’s carpet cleaners.
Great service & great conversation, Sergio made sure he didn’t disappoint
The owner came out to perform the job himself for a 5 room job. I was very pleased with the end results. I appreciated his professionalism.
Very good service and I would recommend anyone that needs carpet cleaning.. He did a very good job!
I worked with Sergio twice, and will definitely use his services again. He is very professional and attentive. I highly recommend.
Service was amazing!!! And the owner is the most kindest man. I will be using them again.
Very very happy and satisfied with service very nice and professional guy with very knowledgeable experience will be calling again ☺️☺️☺️
Great person to do business with -- and will be calling him again. Very happy with everything.
Very professional and does great work! Will use this company again!
Sergio did an amazing job with the carpets in our guest bedrooms! He was able to get the pet stains out and bring the carpets back to life again! They look brand new! Will definitely be using him again for future carpet cleanings!
Our carpet looks fantastic now! We’re so pleased with Sergio and BB’s Carpet Cleaners. He was thorough and professional. He explained everything that he was doing, what he was using to clean the carpet, and gave us tips on how to keep our carpet cleaner and in better condition in the future. We highly recommend…
Great service and even better customer service, it only took them around 1-2 hours to fully clean everything. Very worship people who are great talking to you while doing their job. 10/10
Amazing service by Sergio and very professional! Can’t beat the price or how your carpet will look brand new again. I’ll definitely be using BB Carpet Cleaners from now on and letting my friends know.
Sergio is one in a million! I will never use any other company. He is professional, efficient, and a wise man. He even gave me some life tips . I am beyond impressed and happy with my carpets.
It’s a great service. He is still in cleaning my carpets and I just wanted to post my review as soon as I can since I am very satisfied with the cleaning. He is very detailed in his cleaning. I would recommend this company, regardless. It smells so clean and fresh. And he is using natural based cleaning solution.…
Sergio is very professional knowledgeable and a nice guy. Would recommend his services!
BB's Carpet Cleaners service is exceptional! Would I recommend them? ABSOLUTELY! I am totally happy with the results of my carpet and area rugs that were cleaned. Most importantly, my husband told Sergio it was urgent to have our carpets and area rugs cleaned. Sergio fit us into his busy schedule. My 5 and 7 year…
Great Job on completing the project and very professional
Sergio did an excellent job!! He was very good at explaining to me the process and everything that he had to do to get my carpet clean and sanitized after my dogs made a mess. I will definitely be using this business again. Very professional and efficient.
Absolutely great service and job well done.
Sergio did a fantastic job! Highly recommend him!!
Sergio did an awesome job! He is very professional and efficient. I absolutely recommend that you give him your business.
Sergio is very nice and very professional and we appreciate him coming out the day after we called him to deep clean carpets we haven’t cleaned in 6 years of living here 😵💫
Sergio did a GREAT job! He was incredibly responsive and provide a very competitive rate! Sergio was courteous and quick. He also took the time to show me that my carpets did not have pet stains, and walked me through some of his process. I highly recommend him!
Sergio was prompt, professional, communicative, and provided great customer service. He performed cleaning for me for two rooms and and a hallway; one of the rooms was tougher to clean and I had hoped for better results. This may not necessarily be a knock on Sergio as I'm not entirely sure what can be reasonably…
Sergio is great! He gave me detailed information from start to finish. We did a walk around to check problem areas and he explained his products & the process. The end result was amazing & my carpet is clean & smell great. Would definitely recommend and use in the future.
I chose this company because of the reviews and i am glad I did! Sergio was very professional, honest and up front with everything. I have 2 pets and he did a great job and I would not only recommend him, but I WILL use his services again. Thanks Sergio!!!
Wonderful attitude and did a thorough and timely job on our carpets. Very pleased!
If you don’t use Sergio you are making a mistake! I was in an emergency needing a same day service for a move out inspection, and he came through within 30 minutes to the rescue! Quick and most of all FRIENDLY service! He got the job done and made us laugh and smile, I can’t recommend BB Carpet Cleaners enough!
Sergio is Awesome! He’s been cleaning my carpet and couches for over a year now. Mind you I have 3 kids ( 2 of them under age 7) and a new pup. I love his work! He is great at working out hard stains. And always professional, courtesy, on-time, and pricing is very fair. Thank you Sergio :) . I highly recommend and will use him again.
Sergio was excellent and communicative with the job he was performing. He was on time, moved quickly and was very nice and personable. Great job!
Sergio was very professional but very friendly. So glad I used him.
Sergio was referred to me from a realtor friend to clean carpet before our Move-Out inspection. He was very responsive called me immediately. I also had to reschedule and he was very accommodating and scheduled me in early the next day. Sergio was very diligent in the corners and used his UV light to find things we…
BB's Carpet Cleaners did an amazing job cleaning my carpet. My dog had 3 accidents in three different spots the technician was knowledgeable and very professional. My carpet is back to being new again. I will use this company in the future should my pet have another accident (let's hope she doesn't though). Thank you BB's Carpet Cleaners!!
I’ve always used a large franchise carpet cleaning company and have never been extremely pleased. I assumed that our stains were with us for the long-haul with 2 young kids and a dog. I stand corrected! I called Sergio because our geriatric boxer passed away and was having many accidents towards the end. We did the…
Sergio did a great job cleaning the carpets by completely removing some stains. He even offered to clean the one in our closet for free, and also unhooked our washer and dryer. He's so professional, and has so much passion for what he does. I admire his punctuality. Great service for a good price !!!
Sergio did a great job cleaning all the carpets and rugs and helping with the dog spots and such!
Sergio was perfect, made the job quick and easy
Very happy with everything. Sergio did a great job, and the carpets smell and look fantastic!
Sergio is great. He did an amazing job on our carpet. He got all of the stains out from the kids and the dog. Carpet smells fresh and looks new. We will definitely use him to clean our carpets in the future.
Fantastic, quality service. Very professional and treated carpet as if his own. I had some major stains and wear but he brought life back to my carpet. Highly recommend.
Had a horrible odor coming from my son's. Sergio came an hour after I called. Rooms smells wonderful and carpet looks amazing. Will be working with him again
Was very responsive and on time. The carpet looked amazing when he was done. I definitely will recommend and I will be using again
Great guy, great service. The carpet/sofa looks and smells AMAZING. Thank you so much!!!
He was knowledgeable, fast and very efficient. I was surprised he worked alone but it’s like there was 2 people in my home not 1. I was very impressed that the spots and stains disappeared. Carpet smells fresh and looks amazing! Stairs are clean and no spots!
Sergio did a great job cleaning our carpet. I would certainly use him again.
Sergio did a wonderful job on our carpet & area rug! Our carpet wasn’t in bad shape to begin with, but it had been a few years since we had it professionally cleaned so the high traffic areas needed a little attention. He was on time, communicative, quick but thorough and attentive to detail, and was very friendly.…
Very professional made carpet look like it was brand new all over again great job would definitely use again
Sergio did the best job, extremely thorough and was very fairly priced! Such a kind, professional and great experience!
Excellent, professional, friendly. I would use this company for all my cleanings.
I absolutely loved his service. He did an awesome job.
Sergio did a beautiful job cleaning our carpeting and 2 area rugs. He is the owner of the company and takes great pride in his work. I will definitely use him again! - Maureen N.
Sergio was excellent! He was knowledgeable, friendly and gave a fair price. I will use him again in the future!
Sergio was amazing! My carpets look brand new! Very professional and great quality! Highly recommend this company.
Sergio was very nice and he had an appointment that was convenient for me! He treated my very badly stain carpets and made them look brand new! Very pleased with the company! Highly recommend!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 155 | $170–$334 |
| Pet stain & odor removal | 89 | $139–$360 |
| Carpet steam cleaning | 41 | $176–$340 |
| Area rug cleaning | 38 | $170–$447 |
| Upholstery cleaning | 20 | $189–$359 |
| Drapes & curtain cleaning | 3 | — |
