Carpet cleaning service · Lawrenceville, GA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty95−0.5Momentum penalty62−3.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#86 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 21%
4.9★★★★★539 Google reviews · 24 photos
97%five-star reviews
4.65★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$224typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
BB's Carpet CleanersCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BB's Carpet Cleaners: 89/100 on this factor. Category median: 96.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BB's Carpet Cleaners: 85/100 on this factor. Category median: 97.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BB's Carpet Cleaners: 95/100 on this factor. Category median: 99.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BB's Carpet Cleaners: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BB's Carpet Cleaners: 62/100 on this factor. Category median: 100.B
62
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BB's Carpet Cleaners: 64/100 on this factor. Category median: 72.B
64
Bar = this company · dark tick = category median.
Star ratings
539 Google reviews we collected
4.9of 5
5 stars52397%
4 stars41%
3 stars10%
2 stars20%
1 star92%
Praise vs complaints
Phrases our text analysis found in 436 written reviews
98%praise
Praise95298%
Complaints162%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price947%
Reasonable947%
Overpriced15%
Not sure00%
$224-16% vs typical carpet cleaning
Middle half of what 10 customers paid ($181–$322) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24826%
Quality & results23224%
Speed & response19720%
Would recommend15116%
Price & value606%
Communication505%
Honesty & trust303%
What customers talk about
We read 436 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, thorough, and clearly takes pride in his work\.”
“This is a very unprofessional and unreliable company, will never use them.”
“He came out to our home in Sugar Hill on a Saturday, which I really appreciated, and did an excellent job\.”
“My very elderly dog peed on the carpet and it smelled horrible.”
“Our kids got sick all over our couches, he was able to get here fast and have everything cleaned within 3 hours.”
“This guy was 2 hours late, didn't have tools for stretching carpet (we ordered a clean and stretch), didn't clean an extra walking closet we were char…”
“If you’re looking for a great carpet cleaner in Sugar Hill, Buford, or the surrounding area, I highly recommend Sergei and B&B’s Carpet Cleaners\!”
“Competitive pricing with a focus on customer service.”
“…because if he gave the actual cost upfront, customers would find it too expensive and not hire him.…”
“He arrived on time and fully explained the process.”
“He was very flexible with scheduling and very honest with what I needed.”
“We have had several shady people at our house, including some that skimmed our credit cards, so we were really looking forward to what has been experi…”
People customers mention
Sergio92 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BB's Carpet Cleaners for 6 kinds of job. Pick one to see what they paid and said.
AaronLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
⭐
Sergei with B&B’s Carpet Cleaners was fantastic\! He came out to our home in Sugar Hill on a Saturday, which I really appreciated, and did an excellent job\. He was professional, thorough, and clearly takes pride in his work\.
I was really impressed with the entire experience and will definitely use him again\.…
Hunter3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Our kids got sick all over our couches, he was able to get here fast and have everything cleaned within 3 hours. The owner came and he was informative & very well mannered. We will definitely be using his services in the future.
Virginia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This company never disappoints! My carpet looks brand new! This company is professional and their pricing is very fair.
Paid $200–250Carpet steam cleaning
TiffanieLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They did an exceptional job! Quick and hassle free quote, excellent quality, friendly and professional! I understand why they have such great reviews! I will definitely use the again!
Paid $250–300Great priceCarpet steam cleaning
DemiLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Sergio is very professional but also kind. His service was excellent and he also shared some great tips on managing acute rug stains. I highly recommend him and will definitely use him again in the future!
Franca1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Excelent Service!! Sergio was on time, explain the whole process perfectly! Would definitely used his service again!
⭐
Sergei with B&B’s Carpet Cleaners was fantastic\! He came out to our home in Sugar Hill on a Saturday, which I really appreciated, and did an excellent job\. He was professional, thorough, and clearly takes pride in his work\.
I was really impressed with the entire experience and will definitely use him again\. If you’re looking for a great carpet cleaner in Sugar Hill, Buford, or the surrounding area, I highly recommend Sergei and B&B’s Carpet Cleaners\!
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Thank you for letting me clean the carpet at your property in Buford!
Robb MLocal Guide · 13 reviewsiTotal number of Google reviews Robb has written across all businesses on Google Maps, not just this one.
Sergio gave us a quick estimate over the phone. He got us booked quickly and arrived on time. He was in and out quick and did an excellent job. Excellent price. Highly recommend.
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · 2 months ago
Thank you!
Hunter House3 reviewsiTotal number of Google reviews Hunter has written across all businesses on Google Maps, not just this one.
Our kids got sick all over our couches, he was able to get here fast and have everything cleaned within 3 hours. The owner came and he was informative & very well mannered. We will definitely be using his services in the future.
Price assessment: Great price
Price: $150–200
Services: Upholstery cleaning, Pet stain & odor removal
Response from the owner · 2 months ago
Thank you!
Carlos Rodriguez9 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
I can’t say enough about the professionalism and service that Sergio provided. I’m very happy with the results and I will definitely be using his services again in the future.
Response from the owner · 3 months ago
Thank you!
Jaclyn Johnson3 reviewsiTotal number of Google reviews Jaclyn has written across all businesses on Google Maps, not just this one.
I was so excited to finally have a 5 star carpet cleaner review! We have had several shady people at our house, including some that skimmed our credit cards, so we were really looking forward to what has been experienced by others here on Google! Unfortunately, we didn't get that. This guy was 2 hours late, didn't have tools for stretching carpet (we ordered a clean and stretch), didn't clean an extra walking closet we were charged for, our stairwell is crunchy and not cleaned, and harassed us to pay him privately on his personal cash app (it kept coming back as fraudulent when we tried!). That conversation is recorded on our ring doorbell. The next day, someone else, with tools 🙄, was suppose to come to stretch the carpets. Hours late, no show, no call. The owner was so kind (sarcasm) to allow us to pay $325+ for a $199 quoted job that is not complete. Run. July 2026.
Price assessment: Overpriced
Services: Carpet steam cleaning, General carpet cleaning, Service not listed
Response from the owner · 3 months ago
Hi,you have left a review for the wrong company,our company name is bbs carpet cleaners, and the owner Sergio is the one who preforms all de work and I haven’t done any work for you.
Kim MartinezLocal Guide · 71 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Sergio showed up and provided amazing same-day service! My mom has a new puppy and we all know how that goes. I decided to surprise her while she was out of town. The carpets are so clean and the house smells so good!
Price assessment: Reasonable price
Services: Carpet steam cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 3 months ago
Thank you!
Todd Barry7 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Excellent job! Sergio made our carpet cleaning experience very easy. He worked us in on short notice. He arrived on time and fully explained the process. He was very professional and uses the best equipment. You can tell he has many years experience by the way he does his work. Competitive pricing with a focus on customer service. We will definitely use him in the future. Highly recommend BB’s Carpet Cleaners!
Price assessment: Great price
Services: Carpet steam cleaning
Response from the owner · 5 months ago
Thank you!
Virginia Robinson2 reviewsiTotal number of Google reviews Virginia has written across all businesses on Google Maps, not just this one.
They did an exceptional job! Quick and hassle free quote, excellent quality, friendly and professional! I understand why they have such great reviews! I will definitely use the again!
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · 6 months ago
Thank you!
NINFA PUA1 reviewiTotal number of Google reviews NINFA has written across all businesses on Google Maps, not just this one.
