Carpet cleaning service · Lawrenceville, GA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty90−1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★214 Google reviews · 1 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Wiltek Carpet Cleaning five stars based on 214 reviews, noting the owner replies to all feedback. Customers frequently praise punctuality, fair pricing, and effective removal of stubborn stains like paint or rust. Recurring themes include professional communication, detailed explanations of cleaning processes, and flexible scheduling that accommodates client needs. The service covers carpets, rugs, and upholstery, with many clients highlighting the significant improvement in appearance and odor after treatment.
Google rating: 5.0 out of 5 from 214 reviews (99% five-star).
Reviews on this page: 214 Google reviews (206 with written comments, 16 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Wiltek Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wiltek Carpet Cleaning: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wiltek Carpet Cleaning: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wiltek Carpet Cleaning: 90/100 on this factor. Category median: 99.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wiltek Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wiltek Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
214 Google reviews we collected
5.0of 5
5 stars21299%
4 stars10%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 206 written reviews
100%praise
Praise481100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4669%
Reasonable2131%
Overpriced00%
Not sure00%
$214-19% vs typical carpet cleaning
Middle half of what 43 customers paid ($119–$303) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11424%
Staff & attitude10422%
Would recommend8317%
Speed & response7014%
Price & value6814%
Communication235%
Honesty & trust214%
What customers talk about
We read 206 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an excellent job and I've already recommended them to friends.”
“Very satisfied and very nice gentlemen and great communication.”
“I would recommend to anyone looking to get a clean.”
“We’ve been extremely happy with both services and cannot recommend him enough!”
“Mirko arrived on time, provided a great price, and did a top-notch job cleaning the carpets.”
“The quality of his work is excellent, his pricing is very fair, and he’s genuinely such a nice person to work with.”
“Mirko Kunstek, is the owner, and he has excellent communication skills.”
“Professional, reliable, and genuinely great to work with.”
People customers mention
Mirko24 reviews
David3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wiltek Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Jason6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They came out and did a walkthrough, quoted the price and it didn’t change. Our schedules aligned to come a day earlier than we scheduled which was great! Did a great job and a pleasure to deal with, will definitely use them again.
Karli6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We’ve used Wiltek for both carpet and upholstery cleaning and have had a wonderful experience every time. The quality of his work is excellent, his pricing is very fair, and he’s genuinely such a nice person to work with. We’ve been extremely happy with both services and cannot recommend him enough!
D6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
(Wiltek Carpet Cleaning) Mirko did an outstanding job cleaning our carpets! He managed to get out a really nasty rust stain that we thought was permanent — we couldn’t believe the difference. He’s kind, friendly, and fairly priced, and he worked around our schedule to find a time that was convenient for us.…
Hieu7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent communication and service from Mirko and his team. He explains the process and walks through the different ways to maintain and service your carpet. Would refer him to my friends and family
Andrea6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Highly satisfied with service on my shug rug. Mirko was very professional and honest. Communication was fantastic, highly recommend for future carpet cleaning.
Paid $50–100Reasonable priceArea rug cleaning
MohiusLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Good work and a very good price. Carpets look brand new. Will hire him again if needed.
One of the rooms had spilt latex paint and he was able to remove it along with a stubborn stain from a walker that had built up overtime. Very satisfied and very nice gentlemen and great communication.
Response from the owner · a week ago
Hello Crystal,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you were satisfied with the service and that we could tackle the challenges left by the latex paint and walker stain effectively. We strive to maintain clear communication and provide the best possible service, so your feedback is very encouraging. Thank you for choosing us, and we look forward to serving you again in the future!
Best wishes,
[Your Business Name]
Lucy GusmaoLocal Guide · 24 reviewsiTotal number of Google reviews Lucy has written across all businesses on Google Maps, not just this one.
Hello Andrew,
Thank you so much for your kind words and the fantastic review! We're thrilled to hear that you were satisfied with the results and our stain removal services. We always strive to deliver the best possible service, and we’re glad we could meet your expectations. We look forward to serving you again!
Thank you for choosing us!
Demetrica Williams11 reviewsiTotal number of Google reviews Demetrica has written across all businesses on Google Maps, not just this one.
Great customer service, great price and in time. Will use again in the future
Response from the owner · 3 weeks ago
Hello Demetrica,
Thank you so much for your wonderful review! We are thrilled to hear that you were satisfied with our customer service, pricing, and timeliness. We look forward to serving you again in the future. Your repeat business is the best compliment we could receive!
Thank you for choosing us!
justin jester1 reviewiTotal number of Google reviews justin has written across all businesses on Google Maps, not just this one.
They made my carpet go from ugly to clean when I thought there was no hope left. I would recommend to anyone looking to get a clean.they care about the quality compared to just saying it is done. Great owner and great company!
Price assessment: Great price
Services: Carpet steam cleaning
Response from the owner · 3 weeks ago
Hello Justin,
Thank you so much for this great 5-star review! We’re thrilled to hear that you were satisfied with the transformation of your carpet and the quality of our service. It’s always our goal to exceed expectations, and your recommendation is the highest compliment we could hope for. We look forward to serving you again soon!
Thank you for choosing us!
Fania Vilneus3 reviewsiTotal number of Google reviews Fania has written across all businesses on Google Maps, not just this one.
Hello Fania,
Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with our fast and efficient service. It's always our goal to provide an exceptional experience for our customers, and we're glad we could do just that for you. Looking forward to serving you again soon!
Lissette Julianna8 reviewsiTotal number of Google reviews Lissette has written across all businesses on Google Maps, not just this one.
Such a huge difference, carpets smell amazing like brand new!
Response from the owner · 3 weeks ago
Hello Lissette Julianna,
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with how your carpets turned out and that they smell like new again. We aim to deliver great results and your feedback is truly appreciated. We look forward to serving you again in the future!
Jill NelsonLocal Guide · 35 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Wiltek Carpet Cleaning really is a great cleaning service. Mirko Kunstek, is the owner, and he has excellent communication skills. He knows his business and described his cleaning techniques and its advantages. He followed up with me during the week of my service and confirmed his appointment time 24 hrs in advance. He was on time and very pleasantly professional. His coworker Don did a great job spotting soiled areas that we weren’t aware of and showed us the “before” and “after” results of their cleaning process. After the cleaning it smelled so good in our home and the carpet looked new and revived!! And this is after 2 years of our dogs living there. Mirko even gave us tips on prolonging the life of our carpet. If you haven’t professionally cleaned your carpet in awhile, contact Wiltek before the dirt and grime that your vacuum can’t get negatively impacts the quality and look of your carpet.
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Hello Jill,
Thank you so much for your detailed review and for taking the time to share your experience with Wiltek Carpet Cleaning! We're delighted to hear that you were satisfied with the results and the service provided by Mirko and Don. It's always our goal to ensure clear communication and thorough service, and we're glad that was evident in your interaction with us. Your feedback is incredibly valuable, and we're pleased that you now enjoy a refreshed and revitalized carpet. We look forward to serving you again and helping maintain the beauty of your home!
Thank you for choosing Wiltek!
Stephen Kraus4 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Went the extra mile and threw in extra cleaning! Awesome done!
Response from the owner · a month ago
Hello Stephen,
Thank you so much for your wonderful review! We're thrilled to hear that you appreciated the extra effort we put into cleaning. We always strive to exceed expectations, and it's rewarding to know we achieved that with your service. We look forward to welcoming you back soon!
Thank you for choosing us!
Jason Abell6 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
They came out and did a walkthrough, quoted the price and it didn’t change. Our schedules aligned to come a day earlier than we scheduled which was great! Did a great job and a pleasure to deal with, will definitely use them again.
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Hello Jason,
Thank you so much for taking the time to leave us a 5-star review. We're thrilled to hear that you were satisfied with our service and that everything went smoothly from the walkthrough to adjusting schedules to better suit your needs. We aim to deliver consistent and clear communication, so knowing that the quoted price remained unchanged and met your expectations is fantastic to hear! We're looking forward to working with you again in the future. Thank you for choosing us and for your willingness to use our services again.
Take care!
