Monica Garcia2 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am very happy with the results....very proffessional!
Revive Carpet Cleaning and Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 108 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 60%
5.0 ★★★★★ 422 Google reviews · 15 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$350typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Revive Carpet Cleaning and Repair at a glance
Customers frequently cite punctuality, professional communication, and detailed invoicing as key aspects of the service, noting that carpet cleaning and stretching repairs often yield results exceeding expectations. The company offers a five-year warranty on stretching work, and reviewers highlight the thoroughness of the technicians in handling various flooring issues. However, a small number of low-star reviews describe missed appointment windows and one instance of water damage to hardwood floors caused by a left-behind device.
- Google rating: 5.0 out of 5 from 422 reviews (98% five-star).
- Reviews on this page: 422 Google reviews (290 with written comments, 20 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: October 14, 2026.
- Service: Carpet Cleaning serving Lawrenceville, Georgia.
Data from Google, last updated October 27, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Revive Carpet Cleaning and Repair: 97/100 on this factor. Category median: 96.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Revive Carpet Cleaning and Repair: 98/100 on this factor. Category median: 97.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Revive Carpet Cleaning and Repair: 86/100 on this factor. Category median: 99.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Revive Carpet Cleaning and Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Revive Carpet Cleaning and Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Revive Carpet Cleaning and Repair: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
422 Google reviews we collected
- 5 stars41598%
- 4 stars41%
- 3 stars00%
- 2 stars00%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 290 written reviews
- Praise51799%
- Complaints71%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2251%
- Reasonable2047%
- Overpriced00%
- Not sure12%
$350+32% vs typical carpet cleaning
Middle half of what 26 customers paid ($189–$536) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results17032%
- Staff & attitude12524%
- Would recommend8616%
- Speed & response6412%
- Price & value357%
- Communication265%
- Honesty & trust183%
What customers talk about
We read 290 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great experience with Revive carpet cleaning company.”
“Then when he came inside he let me know that he would not be able to make the carpet color match if he cleans it and for the damaged carpet.”
“He was very professional, detailed and did an amazing job!”
“We are beyond pleased with his services and will definitely recommend Revive to our family & friends!”
“Jonathan was efficient and explained everything he was doing.”
“Professional, affordable, and did a great job on our carpets!”
“He communicated very well with the work he was doing.”
“The carpets look great — honestly better than we expected.”
People customers mention
- Jonathan 13 reviews
- Zach 9 reviews
- Mario 6 reviews
- Job 3 reviews
- Danielle 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Revive Carpet Cleaning and Repair for 6 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
ALEXIA13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a great experience with Revive carpet cleaning company. Jonathan did a great job cleaning our 3 bedrooms. He communicated very well with the work he was doing.
Paid $150–200Reasonable priceCarpet steam cleaning
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jonathan was efficient and explained everything he was doing. We have four animals and our carpet was looking a little rough. Looks phenomenal now
Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
Robin16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I liked the detailed invoice that explained each part of the job and the cost. The carpet was stretched expertly in the master bedroom after needing to move several furniture pieces and tacked down the correct way. They give a 5 year warranty for the carpet stretching. The power cleaning was done well on all the…
Paid $500+Reasonable priceCarpet steam cleaning
Victor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Johnathan and the team at Revive are top notch, professional, and always do a fantastic job! Highly recommend.
Paid $100–150Great priceCarpet steam cleaning
kat11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My carpet is old and the technician, Philip, worked tirelessly to make my carpet beautiful again. I am so delighted. They are an excellent choice and I will use them again.
Paid $500+Reasonable priceCarpet steam cleaning
Jay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had a great experience with this company. They showed up on time to give an estimate. The estimate was reasonable. I hired them to do the work and they showed up on time and went above and beyond to complete the work. I highly recommend this company.
Paid $350–400Reasonable priceWater damage-related cleanup & repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 113 | $170–$334 |
| Carpet steam cleaning | 71 | $176–$340 |
| Pet stain & odor removal | 63 | $139–$360 |
| Area rug cleaning | 34 | $170–$447 |
| Upholstery cleaning | 16 | $189–$359 |
| Water damage-related cleanup & repair | 4 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 422 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
ALEXIA ORTA13 reviewsTotal number of Google reviews ALEXIA has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience with Revive carpet cleaning company. Jonathan did a great job cleaning our 3 bedrooms. He communicated very well with the work he was doing.
- Price assessment: Reasonable price
- Price: $150–200
- Services: Carpet steam cleaning
Response from the owner · 3 weeks ago
Thank you for the great review!
ALocal Guide · 13 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy husband and I had our carpet cleaned today by Phil. He was very professional, detailed and did an amazing job! We are beyond pleased with his services and will definitely recommend Revive to our family & friends!
- Price assessment: Great price
- Services: Carpet steam cleaning
Response from the owner · 3 weeks ago
Thank you for the recommendations—they are the best gift you can give to a local business!
Chandler HawnLocal Guide · 102 reviewsTotal number of Google reviews Chandler has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePhil did awesome job
Response from the owner · 4 weeks ago
Thank you for the great review!
Kim Shamus1 reviewTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJonathan was efficient and explained everything he was doing. We have four animals and our carpet was looking a little rough. Looks phenomenal now
- Price assessment: Great price
- Price: $250–300
- Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · a month ago
Thank you for trusting us to bring your carpet back to life and for this great review!
Mary Anne Bertke7 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional, prompt and reasonable.
- Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you for the great review!!
Robin Byars16 reviewsTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI liked the detailed invoice that explained each part of the job and the cost. The carpet was stretched expertly in the master bedroom after needing to move several furniture pieces and tacked down the correct way. They give a 5 year warranty for the carpet stretching. The power cleaning was done well on all the areas and the stair carpet came out like new. It did take longer than I expected for the two to finish and it took over 24 hours for carpet to dry completely. Stairs clean, and before and after of stretching job.
- Price assessment: Reasonable price
- Price: $500+
- Services: Carpet steam cleaning
Response from the owner · 2 months ago
Thank you for allowing us to reinstall and restore your carpet! The machine used in restoration cleaning services does cause slightly longer drying times—our apologies if this wasn’t communicated to you during service. Enjoy your Revived Carpets!
Carol Williams4 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePhilip did an awesome job
- Price assessment: Great price
- Price: $300–350
- Services: Carpet steam cleaning
Response from the owner · 2 months ago
Thanks for the great review!
Victor Cardenas2 reviewsTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJohnathan and the team at Revive are top notch, professional, and always do a fantastic job! Highly recommend.
- Price assessment: Great price
- Price: $100–150
- Services: Carpet steam cleaning
Response from the owner · 2 months ago
Thank you for the fantastic review!
Tanya Trussell5 reviewsTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you Jonathan. Great job!
- Price assessment: Reasonable price
- Price: $250–300
- Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · a year ago
Thank you for the great review!
Business details
- Address: 2725 Hamilton Mill Rd Suite 500 #238, Buford, GA 30519
- Phone: (678) 324-5680
- Website: reviveyourcarpet.com
- Service area: Lawrenceville, GA