How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty95−0.5Momentum penalty62−3.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREBB's Carpet Cleaners
Lawrenceville, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 539 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Reviews for your job
Customers hired BB's Carpet Cleaners for 6 kinds of job.
BB's Carpet Cleaners for pet stain & odor removal
Clear ✕All 89 Google reviews tagged “Pet stain & odor removal” · showing 80
⭐ Sergei with B&B’s Carpet Cleaners was fantastic\! He came out to our home in Sugar Hill on a Saturday, which I really appreciated, and did an excellent job\. He was professional, thorough, and clearly takes pride in his work\. I was really impressed with the entire experience and will definitely use him again\.…
Our kids got sick all over our couches, he was able to get here fast and have everything cleaned within 3 hours. The owner came and he was informative & very well mannered. We will definitely be using his services in the future.
Sergio showed up and provided amazing same-day service! My mom has a new puppy and we all know how that goes. I decided to surprise her while she was out of town. The carpets are so clean and the house smells so good!
Update: We have had such a great experience again using Sergey. He does such a great job. The carpets look so much better. He is punctual, communicative and does a great job. So well that we’ve used him multiple times. He will always be our go to choice! We had our carpets cleaned today and to say I’m pleased is an…
Sergio was very respectful and very knowledgeable about what needed to be done. He worked hard and made every effort count. My carpet was like day and night when. He was done. Excellent work. Highly recommend.
Cleaned my couches like new! My carpet also smells so much better. I will definitely use this company again! Very professional & fast.
Great service love his service!
Sergio was very fast to respond and took great care to get our carpet cleaned at a very reasonable cost! Highly recommend.
Sergio was absolutely amazing!! We will use him again and refer him to anyone we know! Make sure to use him for all your needs!
If I could give Sergio 10 stars instead of 5, I would in a heartbeat! After much research, I decided to contract Sergio to clean my carpets and upholstery which were all way past due to be cleaned. From the first time I contacted him by phone and all the way through to job completion, Sergio was extremely…
Best carpet cleaning company! I bought a house and the carpet was needing some cleaning. My house smells so good now and Sergio’s service is just perfect. He’s very nice and easy to work with! I’ll recommend his business to everyone!
He did a great job! The carpets look fantastic! He's very nice and finished quickly. Highly recommend :).
Five star service from Sergio today. Excellent service. Prompt and professional.
Great experience, highly recommend!
Sergio was on time, friendly, professional, and quick! Our carpet and rugs look and smell amazing! Will definitely be calling him back again!
Amazing service! Very prompt and professional. Very knowledgeable. 1000% recommend his services!
Sergio is the best. Always there to answer your call. Came on time and did a wonderful job cleaning my carpet that had stains and pet smells. Thank you so much. Will definitely use again.
Sergio is absolutely amazing! My carpet was heavily soiled from my pet and 3 children . Sergio was on time and had a conversation with me before he started. He was very honest and gave me a fair price. The carpet looks and smells amazing! I will use him again in the future since I can't get rid of my dog or children!
I researched and called a few companies and had an appointment to meet Sergio for a quote. While talking over the phone he was thorough in explaining his processes, equipment and products along with recommendations of his services that were most beneficial for my home. Unfortunately, I had to reschedule our initial…
My experience with BB was fantastic. He texted me when he was on his way, arrived on time, explained every step of the process to me and did the job well and swiftly. Not to mention the excellent customer service. Having Sergio in our home was like having family and I just met him. I will definitely be using this…
Our carpets looked really bad after bathroom renovations. He got the carpets cleaner than we thought was possible! We are very pleased and highly recommend BB’s carpet cleaners.
Very good service and I would recommend anyone that needs carpet cleaning.. He did a very good job!
I worked with Sergio twice, and will definitely use his services again. He is very professional and attentive. I highly recommend.
Very very happy and satisfied with service very nice and professional guy with very knowledgeable experience will be calling again ☺️☺️☺️
Sergio did an amazing job with the carpets in our guest bedrooms! He was able to get the pet stains out and bring the carpets back to life again! They look brand new! Will definitely be using him again for future carpet cleanings!
Our carpet looks fantastic now! We’re so pleased with Sergio and BB’s Carpet Cleaners. He was thorough and professional. He explained everything that he was doing, what he was using to clean the carpet, and gave us tips on how to keep our carpet cleaner and in better condition in the future. We highly recommend…
Sergio was on time, responsive and extremely professional. He was able to clean our area rug to almost new condition!
Great service and even better customer service, it only took them around 1-2 hours to fully clean everything. Very worship people who are great talking to you while doing their job. 10/10
Amazing service by Sergio and very professional! Can’t beat the price or how your carpet will look brand new again. I’ll definitely be using BB Carpet Cleaners from now on and letting my friends know.
Sergio is one in a million! I will never use any other company. He is professional, efficient, and a wise man. He even gave me some life tips . I am beyond impressed and happy with my carpets.
BB's Carpet Cleaners service is exceptional! Would I recommend them? ABSOLUTELY! I am totally happy with the results of my carpet and area rugs that were cleaned. Most importantly, my husband told Sergio it was urgent to have our carpets and area rugs cleaned. Sergio fit us into his busy schedule. My 5 and 7 year…
Absolutely great service and job well done.
Sergio did a fantastic job! Highly recommend him!!
Sergio is very nice and very professional and we appreciate him coming out the day after we called him to deep clean carpets we haven’t cleaned in 6 years of living here 😵💫
Sergio is great! He gave me detailed information from start to finish. We did a walk around to check problem areas and he explained his products & the process. The end result was amazing & my carpet is clean & smell great. Would definitely recommend and use in the future.
I chose this company because of the reviews and i am glad I did! Sergio was very professional, honest and up front with everything. I have 2 pets and he did a great job and I would not only recommend him, but I WILL use his services again. Thanks Sergio!!!
If you don’t use Sergio you are making a mistake! I was in an emergency needing a same day service for a move out inspection, and he came through within 30 minutes to the rescue! Quick and most of all FRIENDLY service! He got the job done and made us laugh and smile, I can’t recommend BB Carpet Cleaners enough!
Sergio is Awesome! He’s been cleaning my carpet and couches for over a year now. Mind you I have 3 kids ( 2 of them under age 7) and a new pup. I love his work! He is great at working out hard stains. And always professional, courtesy, on-time, and pricing is very fair. Thank you Sergio :) . I highly recommend and will use him again.
Sergio was excellent and communicative with the job he was performing. He was on time, moved quickly and was very nice and personable. Great job!
Sergio was very professional but very friendly. So glad I used him.
Sergio was referred to me from a realtor friend to clean carpet before our Move-Out inspection. He was very responsive called me immediately. I also had to reschedule and he was very accommodating and scheduled me in early the next day. Sergio was very diligent in the corners and used his UV light to find things we…
BB's Carpet Cleaners did an amazing job cleaning my carpet. My dog had 3 accidents in three different spots the technician was knowledgeable and very professional. My carpet is back to being new again. I will use this company in the future should my pet have another accident (let's hope she doesn't though). Thank you BB's Carpet Cleaners!!
I’ve always used a large franchise carpet cleaning company and have never been extremely pleased. I assumed that our stains were with us for the long-haul with 2 young kids and a dog. I stand corrected! I called Sergio because our geriatric boxer passed away and was having many accidents towards the end. We did the…
Sergio did a great job cleaning all the carpets and rugs and helping with the dog spots and such!
Very happy with everything. Sergio did a great job, and the carpets smell and look fantastic!
Sergio is great. He did an amazing job on our carpet. He got all of the stains out from the kids and the dog. Carpet smells fresh and looks new. We will definitely use him to clean our carpets in the future.
Had a horrible odor coming from my son's. Sergio came an hour after I called. Rooms smells wonderful and carpet looks amazing. Will be working with him again
Great guy, great service. The carpet/sofa looks and smells AMAZING. Thank you so much!!!
Very professional made carpet look like it was brand new all over again great job would definitely use again
Sergio did the best job, extremely thorough and was very fairly priced! Such a kind, professional and great experience!
I absolutely loved his service. He did an awesome job.
Sergio was excellent! He was knowledgeable, friendly and gave a fair price. I will use him again in the future!
Sergio was amazing! My carpets look brand new! Very professional and great quality! Highly recommend this company.
Sergio was very nice and he had an appointment that was convenient for me! He treated my very badly stain carpets and made them look brand new! Very pleased with the company! Highly recommend!
SERGIO THE OWNER WAS VERY PROFESSIONAL!!! MY SOFA LOOKS BRAND NEW!! AND SMELL AMAZING PRICE WAS FAIR, I WILL DEFINITELY USE HIS SERVICE AGAIN.
Thank you Sergio 😊 for coming to my rescue on such short notice! What a difference!
Mr. SERGIO was very professional and very punctional in service and arrived on time!!!
WHAT A DIFFERENCE!!!! Our carpets look brand new!! Sergio was so professional from start to finish! He explained everything thoroughly and he did a remarkable, deep clean for us that removed pet odors and several tough stains. I cannot say enough good things about him! We will be continuing to use him and recommending him to everyone we know!
Sergio was very kind and efficient! He did a great job cleaning our carpets!!
Very nice and professional, we will be using Sergio again, we are very happy with the work that was done
This is the most amazing service I’ve ever had when it comes to carpet cleaning! I called same day and he cleaned about 5 rooms within 1- 1 1/2 Max. Great prices, very nice and professional. I’ll def be using this service again! I am amazed at how clean the carpet is. I didn’t think it was possible!
I have used Sergio on multiple occasions. He was always very responsive and professional. He's the best. Very detailed and always on time. Goes the extra mile for his clients.
Sergio was awesome from the moment I called. He put us on his schedule right away. I appreciated his prompt communication and updates throughout the whole process. He did such an amazing job cleaning our carpets. They look amazing and we look forward to using BB’s again.
They worked very hard on getting my couches clean and they were VERY soiled. They look great -much better than the last person I had that came and cleaned them!
He was very professional and polite. He was able to remove pet oders my couch that I couldn't get. I will use his services again
Made a phone call in the morning Sergio was able to come out the same day and clean my stairs and 4 bedrooms. My carpets were heavily stained and you can tell a huge difference in them! I have 3 kids and 3 dogs. 2 dogs were potty trained in this house recently. He was able show me where the stains were and pretreated them. Highly recommend!
My carpets look so much better!!! So happy with them. Very respectful and hard working. Would highly recommend.
He was wonderful! Personable, efficient, on time, quick. Our carpet had pet stains and make up stains. He did a great JOB! Went above and beyond.
Sergio came out assessed the carpets and gave me a very thorough evaluation. He was straight forward and honest. He provided tips and tricks for emergency cleaning as well. I highly recommended him and will use his devices in the future
The owner of this company was absolutely amazing. He was so quick and he made my rental house carpet look brand new. He was so friendly and on time. Communicated everything I needed and was an awesome price for what the carpet looked. Also so personable and friendly which makes it more of a plus. 100% recommend!
Professional. Knowledgeable. Honest. From the moment I called Sergio, he embodied these principles. We have two dogs and 10-year-old berber carpet in our house that was in dire need of cleaning. After repeated times of our dogs using the bathroom in the house while we were gone, it was time for professional help.…
Sergio was very personable and friendly. He was on time and very fast, he cleaned three of my bedrooms and an area rug in about 45 minutes. Would highly recommend!
Sergio did an excellent job. For anyone looking for carpet cleaning service I highly recommended.
I recommend BBS Carpet Cleaners to everyone! The services exceeded my expectations. They were able to remove the toughest stains. Very professional and kind.
Excellent Business. Sergio lives up to his reviews and is a total professional. I would rate the cleaning he did a 10 and describe his level of service as A-Z. I'm very pleased with my carpet. I will use BB's Carpet Cleaner again and I definitely recommend them.
Mr. Sergio, Was a pleasure to work with. He was very professional and thorough with his services. I would recommend his services if anyone requires carpet /floor cleaning services. Thank you for your attention & professionalism.
Sergio did a great job on my basement carpet. He arrived on time, and did a wonderful job getting the stains out. He also offered helpful tips on keeping the carpet looking great.
Highly recommend! He was very polite and did quick, effective work. Got all the unfavorable looking stains out of the carpet!
Sergio was fantastic!!! He came quickly the same day I requested service, kept me informed of his arrival time. He was professional & pleasant. My old & dirty pet stained carpet is now gone !! my whole house smells fresh & like new again!!
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 155 | $170–$334 |
| Pet stain & odor removal | 89 | $139–$360 |
| Carpet steam cleaning | 41 | $176–$340 |
| Area rug cleaning | 38 | $170–$447 |
| Upholstery cleaning | 20 | $189–$359 |
| Drapes & curtain cleaning | 3 | — |
