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Be Cozy Massage

Thai massage therapist · Quincy, MA · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%100+30.8Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 244 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 97%
5.0 ★★★★★ 255 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
Nov 2026latest review

Be Cozy Massage at a glance

Google reviewers rate Be Cozy Massage 5/5 based on 255 reviews, noting the owner responds to 91% of feedback. Clients describe services including Thai, deep tissue, and cupping massages, often highlighting punctual appointments, clean facilities, and easy parking. Recurring themes involve professional communication, personalized pressure adjustments, and a relaxing atmosphere that leaves clients feeling refreshed. No common criticisms appear in the provided excerpts, as all listed reviews are positive.

  • Google rating: 5.0 out of 5 from 255 reviews (100% five-star).
  • Reviews on this page: 255 Google reviews (215 with written comments, 16 with photos).
  • Owner responses: the business replied to 91% of reviews.
  • Most recent review: November 3, 2026.
  • Service: Massage Therapist serving Quincy, Massachusetts.

Data from Google, last updated November 3, 2026.

Score profile vs other massage therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction100Reliability100Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 100 (median 94)Reliability: 100 (median 94)Momentum: 100 (median 100)
Be Cozy MassageMassage Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Be Cozy Massage: 100/100 on this factor. Category median: 94.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Be Cozy Massage: 100/100 on this factor. Category median: 94.A
100
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Be Cozy Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.

Star ratings

255 Google reviews we collected

  • 5 stars254100%
  • 4 stars10%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 215 written reviews

  • Praise184100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend6033%
  • Staff & attitude5932%
  • Quality & results4826%
  • Communication74%
  • Price & value53%
  • Speed & response32%
  • Honesty & trust21%

What customers talk about

We read 215 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Highly recommend, and I’m already looking forward to my next visit!”
  • “Chloe did a fantastic job and was very professional, I felt comfortable and relaxed and the entire time.”
  • “They did an amazing job working out so many knots in my back, and I left feeling so much better.”
  • “She was very courteous and communicative during my massage and cupping experience.”
  • “It is affordable, cozy, calm, clean and a bang for your buck!”
  • “You are greeted right away, and the waiting area was quiet so it feels they have a good system down.”
  • “Highly recommend this place to anyone looking for a quality massage and genuine care.”

People customers mention

  • Thai 17 reviews
  • Emma 17 reviews
  • Chloe 14 reviews
  • Lisa 4 reviews
  • Ida 4 reviews
  • Swedish 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Alaina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★

I saw lisa, she was great!! I told her my focuses for a massage and she did just that!

Cecilia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 15 hours ago★★★★

I had a great head, neck, and shoulder massage with Amy! She incorporated hot stones, which I wasn’t expecting, but I personally liked that. The atmosphere was wonderful! I’d give the experience an 8/10, only because the massage style wasn’t quite my personal favorite. Overall, a very nice experience! :)

Alyssa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 23 hours ago★★★★★

Had my first Thai massage and cupping experience here and it was amazing! Chloe did a fantastic job and was very professional, I felt comfortable and relaxed and the entire time.

Maryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Best massage I’ve had in a long time. My sister and I booked together. 10/10 experience 🔥🔥

Customer photo from Maryan's review
Elicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I had the most amazing relaxing Thai massage here. The space was clean cozy and relaxing, and I walked away feeling rejuvenated and refreshed! Highly recommend.

Jennifer13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I pulled a muscle in my neck and it’s been hurting for over a week. I called and they got me me an appointment in 30 minutes. The staff are so kind and caring and the massage was really good. Thank you so much 🩷

Photos

Customer reviews

5.0 ★★★★★ 255 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Alaina Yukich7 reviewsTotal number of Google reviews Alaina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I saw lisa, she was great!! I told her my focuses for a massage and she did just that!

Cecilia P Boschetto11 reviewsTotal number of Google reviews Cecilia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great head, neck, and shoulder massage with Amy! She incorporated hot stones, which I wasn’t expecting, but I personally liked that. The atmosphere was wonderful! I’d give the experience an 8/10, only because the massage style wasn’t quite my personal favorite. Overall, a very nice experience! :)

Response from the owner · 2 months ago

Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Amy and enjoyed your head, neck, and shoulder massage. Making sure the pressure is comfortable throughout the session is very important to us, and we're glad you enjoyed the hot stones as well! Thank you also for your kind words about our atmosphere. We truly appreciate your support and look forward to welcoming you back to Be Cozy Massage again soon! 💛

Alyssa Ramsey3 reviewsTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had my first Thai massage and cupping experience here and it was amazing! Chloe did a fantastic job and was very professional, I felt comfortable and relaxed and the entire time.

shukri mohamed1 reviewTotal number of Google reviews shukri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rose was incredibly professional and kind!!

Maryan Mohamud5 reviewsTotal number of Google reviews Maryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best massage I’ve had in a long time. My sister and I booked together. 10/10 experience 🔥🔥

Elicia Flemming3 reviewsTotal number of Google reviews Elicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had the most amazing relaxing Thai massage here. The space was clean cozy and relaxing, and I walked away feeling rejuvenated and refreshed! Highly recommend.

Jenn Christie6 reviewsTotal number of Google reviews Jenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lisa was amazing, I will return to Be Cozy for REAL AUTHENTIC Thai Massage

Jennifer Hoen13 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I pulled a muscle in my neck and it’s been hurting for over a week. I called and they got me me an appointment in 30 minutes. The staff are so kind and caring and the massage was really good. Thank you so much 🩷

Jenni Smeloff2 reviewsTotal number of Google reviews Jenni has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great massage, very good would recommend!!

Molly Avery2 reviewsTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

very professional, clean, and relaxing massage experience

Be Cozy Massage on Google Maps →

Business details