iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 244 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★66 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Dillon's Health Spa five stars based on sixty-six reviews, noting that the owner responded to thirty-nine percent of them. Customers frequently praise the private, clean facilities and affordable pricing for services like steam rooms, saunas, and cold plunges. Recurring themes include friendly staff, the ability to customize experiences with aromatherapy, and a relaxing atmosphere where guests do not feel rushed. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 66 reviews (100% five-star).
Reviews on this page: 66 Google reviews (61 with written comments, 6 with photos).
Owner responses: the business replied to 39% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Dillon's Health SpaMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dillon's Health Spa: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dillon's Health Spa: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dillon's Health Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dillon's Health Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
5.0of 5
5 stars66100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
98%praise
Praise6198%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1158%
Reasonable842%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1727%
Quality & results1423%
Would recommend1423%
Price & value1118%
Communication35%
Speed & response23%
Honesty & trust12%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The facility is always clean, and the staff is always friendly and helpful.”
“I had such a great experience at Dillon’s Health Spa in Quincy.”
“If you’re looking for a unique wellness day near Boston, I’d definitely recommend checking them out.”
“An amazing, accessible day spa, at an affordable price.”
“Constant smile,explained every step & how to do it.”
“When I arrived, their staff gave me a quick rundown of the space.”
“My friends and I did the sauna/steam room combo, and it was honestly so refreshing.”
People customers mention
Anthony4 reviews
Boston3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dillon's Health Spa for 1 kind of job. Pick one to see what they paid and said.
VickyLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dillons is Great space for steam, sauna, and cold plunge for relaxing or recovery!
Each room is private and clean with very great pricing comparable if not better than many other spots.
Will definitely be coming back regularly !
Reasonable price
92allysa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had such a great experience at Dillon’s Health Spa in Quincy. I loved how private and customizable everything felt. Having my own steam room, sauna, and shower made the experience so much more relaxing, and I really liked that you can control the steam yourself and add eucalyptus while you’re in there.
The cold…
Great priceInfrared Sauna
ChivonLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
The staff were very friendly and accommodating. The location is clean. I didn’t feel rushed. The steam room and traditional sauna were clean and very relaxing.
You get your own private steam room and shower. The sauna is private, but separate. The cold plunge was really good too. They offer towels, shoes, a robe,…
Great price
HeatherLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I went directly off a flight from Florida. It was my Mans idea. What an incredible experience 🧘🪷 We will definitely be back!
Great priceInfrared Sauna
Theresa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing experience! Welcoming staff, beautiful clean facilities and just perfect when you want to experience sauna, steam rooms and/or cold plunge. We will definitely be back!
Patrick7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This place is a must in my rotation for a little rest and relaxation. It’s a great spot to hit solo, but it’s an incredible spot to chill with a friend and ditch the phones for an hour to have some real conversation and connection. The amenities are top notch. The steam is super clean, and can get plenty hot (or as…
Dillons is Great space for steam, sauna, and cold plunge for relaxing or recovery!
Each room is private and clean with very great pricing comparable if not better than many other spots.
Will definitely be coming back regularly !
Price assessment: Reasonable price
92allysa6 reviewsiTotal number of Google reviews 92allysa has written across all businesses on Google Maps, not just this one.
I had such a great experience at Dillon’s Health Spa in Quincy. I loved how private and customizable everything felt. Having my own steam room, sauna, and shower made the experience so much more relaxing, and I really liked that you can control the steam yourself and add eucalyptus while you’re in there.
The cold plunge was definitely a challenge but I felt so refreshed afterward. I also appreciated the little details, like the common area where you can relax between treatments and the freshen-up station with lotion, perfumes, and colognes before you leave.
The whole experience felt calm, unhurried, and like a true reset. If you’re looking for a unique wellness day near Boston, I’d definitely recommend checking them out.
Price assessment: Great price
Services: Infrared Sauna
Chivon BrittleLocal Guide · 13 reviewsiTotal number of Google reviews Chivon has written across all businesses on Google Maps, not just this one.
The staff were very friendly and accommodating. The location is clean. I didn’t feel rushed. The steam room and traditional sauna were clean and very relaxing.
You get your own private steam room and shower. The sauna is private, but separate. The cold plunge was really good too. They offer towels, shoes, a robe, shampoo, conditioner, makeup remover, Q-tips, perfume, and mints.
I will definitely be going back. Also, the prices are very affordable.
There is a parking lot on the side of the building.
Price assessment: Great price
Response from the owner · 2 months ago
Thank you for taking the time to share this, and I sincerely apologize for what happened. You did everything right — booked online, received confirmation, and arrived on time — and we failed to have staff there to greet you. That’s on us, and there’s no excuse for wasting your time and money getting there.
We’re a new business still building our team, and staffing gaps like this one are a real problem we’re working to fix. When I called, my intention was to understand exactly what went wrong with the staff member who confirmed your appointment, so I could prevent it from happening to anyone else. I recognize that in the moment, my questions may have come across as doubting your experience rather than trying to fix a breakdown on our end — that wasn’t my intent, and I’m sorry it landed that way
We’ve processed your refund, and we’re reviewing our scheduling and communication process so this doesn’t happen again. We’d welcome the chance to make this right if you’re ever open to giving us another try.
Heather SouzaLocal Guide · 12 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Amazing experience! Welcoming staff, beautiful clean facilities and just perfect when you want to experience sauna, steam rooms and/or cold plunge. We will definitely be back!
Patrick Hanley7 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
This place is a must in my rotation for a little rest and relaxation. It’s a great spot to hit solo, but it’s an incredible spot to chill with a friend and ditch the phones for an hour to have some real conversation and connection. The amenities are top notch. The steam is super clean, and can get plenty hot (or as hot as you need it to be), while the saunas are set to a perfect heat. I also prefer the ambient heat to the infrared like some competitors have.
The facility is always clean, and the staff is always friendly and helpful. I can’t say enough good things about this place.
Price assessment: Great price
Response from the owner · 5 months ago
Patrick ! Thank you so much for the positive feedback and thank you for your loyalty to us, see you again soon !!
Carti Houdini6 reviewsiTotal number of Google reviews Carti has written across all businesses on Google Maps, not just this one.
Visited friday with my cousins amazing sauna also very clean locker rooms. The staff was super friendly and professional. Sweetheart owners. I’m definitely coming back and would recommend if you’re in the area. I drove from 35 mins away totally worth it.
Andrea Gogolos1 reviewiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
From the moment you step into Dillon’s , you are transformed into a calm and pampered state of well being. Modern, updated, clean and pleasant spa experience and treatments!
Sean McCarthy1 reviewiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.