Auto repair shop · Des Moines, IA · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%99+14Replies to reviews 7%49+3.5Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#236 of 687 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 66%
4.9★★★★★1,973 Google reviews · 24 photos
94%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Beckley Automotive Services 4.9 out of 5 based on 1973 reviews, noting that the owner replied to 31 percent of them. Customers frequently praise the shop for its punctuality, transparent communication, and competitive pricing, particularly for European and luxury vehicle repairs. However, some lower-rated experiences highlight recurring issues with poor communication regarding repair status, unexpected price discrepancies, and instances where vehicles were left unattended or mismanaged.
Google rating: 4.9 out of 5 from 1,973 reviews (94% five-star).
Reviews on this page: 1,973 Google reviews (1,438 with written comments, 29 with photos).
Owner responses: the business replied to 31% of reviews.
Most recent review: October 31, 2026.
Service: Auto Repair Shop serving Des Moines, Iowa.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Beckley Automotive ServicesAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Beckley Automotive Services: 91/100 on this factor. Category median: 87.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Beckley Automotive Services: 91/100 on this factor. Category median: 84.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Beckley Automotive Services: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Beckley Automotive Services: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Beckley Automotive Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Beckley Automotive Services: 49/100 on this factor. Category median: 56.C
49
Bar = this company · dark tick = category median.
Star ratings
1,973 Google reviews we collected
4.9of 5
5 stars1,86294%
4 stars653%
3 stars171%
2 stars90%
1 star201%
Praise vs complaints
Phrases our text analysis found in 1,438 written reviews
98%praise
Praise2,31898%
Complaints442%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price11028%
Reasonable25165%
Overpriced113%
Not sure154%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude51222%
Quality & results47220%
Price & value37116%
Speed & response33114%
Honesty & trust27412%
Would recommend2129%
Communication1908%
What customers talk about
We read 1,438 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very patient while I was nervous about why my car wouldn’t start.”
“Beckley’s arrogant attitude is not the image your organization was built on.”
“Beckley’s staff provide excellent service, keep you informed, and the technicians are outstanding and friendly.”
“Probably one of the worst experiences of any shop I’ve been to.”
“Always excellent customer service and for a great price!”
“Great place that don't over charge us hard working struggling people.”
“…b from getting the scheduled for service, completing the service in a timely manner and providing a thorough overview with photos of what was complete…”
“After approving $1,500 in priority repair (throttle to body hose), I received no updates about part being delayed until I called myself.”
“Seems like one of the last few pages that genuinely want to help you get your vehicle fixed.”
“I would NEVER trust them to be honest, and after seeing the numerous other reviews I cannot be the only one they paid off.”
“Highly recommend Beckley for your routine Porsche service needs.”
“0/10 do not recommend.”
“The team at beckleys communicated great and repaired everything and then some on my Audi.”
“The car was there for 4 days and there was a lack of communication between them and me.”
People customers mention
Audi39 reviews
Mercedes32 reviews
European27 reviews
Beckleys21 reviews
Porsche15 reviews
Corey14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Beckley Automotive Services for 8 kinds of job. Pick one to see what they paid and said.
AAnn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Great to work with. Glad to have found them! Very patient while I was nervous about why my car wouldn’t start. Easy peasy fix. Resort all my family and friends
TtoddLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
As far as your Automotive repairs and needs, Beckley’s is a shining light in our modern day storm of the ever rising prices of Automotive repair. Excellent customer service, trained employees and value is what I’m looking for and I got all three. Well done.
Great priceElectrical repair
DDavidLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Beckley’s staff provide excellent service, keep you informed, and the technicians are outstanding and friendly. They inform you if there are additional findings that need to be addressed and let you know if something is not necessary at this time. Outstanding team.
Great priceWheel alignmentOil change
KKen8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
They do an outstanding job from getting the scheduled for service, completing the service in a timely manner and providing a thorough overview with photos of what was completed on the car. They provide the best car service.
Reasonable priceAuto maintenance
KKaylee3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I had to get the new battery of my VW reprogrammed to my car. I called the VW dealership and they said they couldn’t do it without the old battery but I could bring it in for diagnostics ($200+). I called Beckley instead and they were able to get me in the next day, no old battery needed, for 1/4 of the price! They…
Services: Air & cabin filter replacement, Tires, Brakes
Response from the owner · 11 months ago
Thank you for the wonderful review, Izzy! We are thrilled to hear that you had a great experience with us. Our team takes pride in providing excellent service and we appreciate your kind words. We look forward to serving you again in the future!
Great to work with. Glad to have found them! Very patient while I was nervous about why my car wouldn’t start. Easy peasy fix. Resort all my family and friends
Price assessment: Reasonable price
Services: General repairs & maintenance, Brakes, Auto maintenance, Battery, Oil change
Response from the owner · 2 years ago
Thank you Ann for the 5-star rating! We are thrilled to hear that your experience working with us was great. We strive to provide exceptional service and we are happy to know that we have met your expectations. If you have any questions or need further assistance in the future, please don't hesitate to reach out.
T
todd giblinLocal Guide · 27 reviewsiTotal number of Google reviews todd has written across all businesses on Google Maps, not just this one.
As far as your Automotive repairs and needs, Beckley’s is a shining light in our modern day storm of the ever rising prices of Automotive repair. Excellent customer service, trained employees and value is what I’m looking for and I got all three. Well done.
Price assessment: Great price
Services: Electrical repair
D
David SchmittLocal Guide · 13 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Beckley’s staff provide excellent service, keep you informed, and the technicians are outstanding and friendly. They inform you if there are additional findings that need to be addressed and let you know if something is not necessary at this time. Outstanding team.
Price assessment: Great price
Services: Wheel alignment, Oil change
K
Ken Riggs8 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
They do an outstanding job from getting the scheduled for service, completing the service in a timely manner and providing a thorough overview with photos of what was completed on the car. They provide the best car service.
Price assessment: Reasonable price
Services: Auto maintenance
Response from the owner · 5 days ago
Ken, thank you for the wonderful review! We’re thrilled you appreciated the smooth scheduling, timely service, and thorough photo overview. We’re proud to provide the best car service and look forward to welcoming you back to Beckley Automotive Services.
K
Kaylee Docherty3 reviewsiTotal number of Google reviews Kaylee has written across all businesses on Google Maps, not just this one.
I had to get the new battery of my VW reprogrammed to my car. I called the VW dealership and they said they couldn’t do it without the old battery but I could bring it in for diagnostics ($200+). I called Beckley instead and they were able to get me in the next day, no old battery needed, for 1/4 of the price! They even had a great shuttle service to take to and from work - definitely will use for any care repairs in the future!!
Price assessment: Great price
Response from the owner · 5 days ago
Kaylee, thank you! We’re glad Beckley Automotive Services could reprogram your VW battery promptly and affordably, and that our shuttle service made things easier. We look forward to helping with future repairs!
D
Donna Jones13 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
I had a coolant pump replaced. A very labor intensive job. The staff was friendly and professional. I had no problem making an appointment. I didn't have to wait long before getting my repair. I would use them again.
Price assessment: Great price
Services: Service not listed
Response from the owner · 5 days ago
Donna, thank you for sharing your experience! We’re glad our friendly, professional team made scheduling easy and completed your coolant pump replacement promptly. We appreciate your trust and look forward to welcoming you back to Beckley Automotive Services.
K
Kase regan2 reviewsiTotal number of Google reviews Kase has written across all businesses on Google Maps, not just this one.
The team at beckleys communicated great and repaired everything and then some on my Audi. They had a mishap but kept me in the loop the entire time while the part came in. Very professional and great work. Would use every time I need anything car related in the future
Price assessment: Reasonable price
Response from the owner · 5 days ago
Kase, thank you for the wonderful review! We’re glad our team communicated clearly, handled your Audi’s repairs professionally, and delivered great work. We truly appreciate your trust and look forward to serving you again at Beckley Automotive Services.
