Experts Reviews · Company report
Beckley Automotive Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%99+14Replies to reviews 7%49+3.5Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Beckley Automotive Services

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #236Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 1,973 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Beckley Automotive Services is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Beckley Automotive Services is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Beckley Automotive Services is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Beckley Automotive Services is better than 99% of auto repair shops.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Beckley Automotive Services is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Beckley Automotive Services is better than 49% of auto repair shops.C
49

Reviews for your job

Customers hired Beckley Automotive Services for 8 kinds of job.

Beckley Automotive Services for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.91
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#38 / 449
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 91 Google reviews tagged “Brakes” · showing 40

Izzy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Easy, Helpful, and knowledgeable

Air & cabin filter replacementTiresBrakes
Ann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Great to work with. Glad to have found them! Very patient while I was nervous about why my car wouldn’t start. Easy peasy fix. Resort all my family and friends

Reasonable priceGeneral repairs & maintenanceBrakesAuto maintenance
Rob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great as always. Never feel like I'm getting gouged. Never pressured to have any services done.

BrakesOil change
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

This is the best place I have ever worked with for car maintenance and repair. Very trustworthy, timely and reasonable.

Great priceTransmissionElectrical repairAir & cabin filter replacement
davij697 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Beckley's has been working on my European and Japanese cars for many years. They are always willing to tell you what they will and won't work on when the scope of the job may require service by the dealer. Their prices are fair and the facility is always clean and very professionally run.

TiresGeneral repairs & maintenanceAuto engine diagnostic
EthanLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We have been going to Beckley for more than 8 years and they continue to provide us with professional and reliable service each visit. They are a great group that is very trustworthy.

Great priceTiresGeneral repairs & maintenanceSteering & suspension replacement+ Punctuality+ Quality+ Professionalism
Lorri12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Beckley’s has FABULOUS customer service. I had blown a tire, I am not knowledgeable in this space. They helped me determine what was needed, & gave me information to make a decision. They called back quickly with an estimate and had my car serviced promptly.

BrakesTire rotationsWheel alignment+ Punctuality+ Quality+ Professionalism
David12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very trustworthy and transparent. Reasonable prices based on wear, not arbitrary " service interval" We will continue to use them for all our out of coverage needs

Reasonable priceOil changeVehicle Inspection
Ted3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Beckley’s is the best!

Reasonable priceGeneral repairs & maintenanceBrakesOil change
Larry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service and staff! Highly recommended

Great priceBrakesOil change
CarolLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Beckley is always thorough. They found a leak in the struts while doing a routine oil change.

Reasonable priceTiresBrakes
Ken3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★

Good avice & knowledge, took the time they promised

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticBrakes
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Beckley always does great work and makes sure my car is taken care of. I’ve been taking my cars to them since I’ve moved to Des Moines and highly recommend them.

Reasonable priceTire rotationsWheel alignmentBrakes
Sheila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Super nice, helpful guys who are looking out for your best interests. Comfy waiting area. Thought I had received a courtesy car wash and vacuum last year, but in any case unfortunately didn’t get that nicety this year.

BrakesGeneral repairs & maintenanceOil change
Grant2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Easy scheduling, very competitive pricing, reliable repairs and service and quick. Thanks.

Air & cabin filter replacementGeneral repairs & maintenanceBrakes
isabelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very thorough inspection of my vehicle with very clear, helpful prioritized recommendations. Clear updates along the way on timing. Volkswagen had previously quoted me $1200+ to fix a microphone issue I was having (telling me I needed to order a new part entirely). Beckley found the microphone was unplugged and got…

Steering & suspension replacementVehicle InspectionBrakes
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

No problems. Delivered on time at a reasonable rate.

Reasonable priceBrakesOil change
Ed8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Good experience. Beckley has always treated us right. I can always trust their intentions and suggestions. Mike took good care of us this time too!

TiresGeneral repairs & maintenanceBrakes
Sue6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

A great local business that's been around for years. I have been coming to Beckley's since about 2012. Very reasonable. Very professional and highly knowledgeable. Always accommodating. My car has over 130,000 miles on it and they've kept it running for me.

Great priceAir & cabin filter replacementGeneral repairs & maintenanceBrakes
teresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Beckley Automotive Services always has great customer service, timely appointments and completes the work in a timely manner. They also provide shuttle service and lock boxes for convenient pick-up after hours. They never try to sell me more then I need done at the time.

Reasonable priceTiresBrakesOil change
Susan16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

My van hesitates on acceleration. The transmission fluid was replaced. The hesitation problem did not get fixed.

Reasonable priceTransmissionTiresBrakes
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Overall good experience with Beckley auto. Able to drop off and pick up after hours. Tim made sure to call and advise on repairs needed, they were very thorough and honest when issue wasn't immediately fixed. They weren't able to fix a logic issue with the TCM but informed me about the TSB that the dealership could…

Reasonable priceTransmissionVehicle InspectionBrakes
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best euro service in the metro.

Great priceGeneral repairs & maintenanceTire rotationsVehicle Inspection
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Friendly staff, communication was easy and quick process for addressing various issues and maintenance items

Air & cabin filter replacementGeneral repairs & maintenanceBrakes
MichaelLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Beckley’s did a great job!

Brake service & repairBrakes
AdamLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had Beckley work on two of my cars recently and have had a fantastic experience with both services. With an older Mitsubishi Montero that I purchased as a project needing a comprehensive look-over, I received a fair and honest evaluation of the car’s condition and received detail about parts needing replaced and…

Customer photo from Adam's review
Great priceGeneral repairs & maintenanceBrakesService not listed
GORDON5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always great service ! ! ! Corey and staff are true professionals.

TransmissionAir & cabin filter replacementGeneral repairs & maintenance
Jeremiah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always great customer service. Affordable and great quality work. I do business here very often and will continue to do so.

Auto windshield repairTiresSteering & suspension repair+ Quality+ Professionalism+ Value
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great place to do business with.

General repairs & maintenanceBrakes
PaulLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve used Beckley for roughly 15 years, first for my Saab and now a BMW. It's a great place for service!

Auto engine diagnosticTire rotationsVehicle Inspection
EmilyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve been getting my car serviced and oil changed for a few years here — Staff is awesome to work with and are transparent!

Air & cabin filter replacementGeneral repairs & maintenanceVehicle Inspection
Tim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thanks for the great service. I can always count on the crew at Beckley's to take care of my vehicles. See you next time!

General repairs & maintenanceWheel alignmentBrakes+ Punctuality+ Quality+ Professionalism
SaraLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I had a rear break light out.

TransmissionExhaustGeneral repairs & maintenance+ Punctuality
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Professional, honest, quality, timely.

TransmissionTiresVehicle Inspection
ReikeLocal Guide · 520 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Beckley is Dope! They repaired my BMW z3 Cory and John were thorough in diagnostic and the repair to cost factors. Also take our Audi there with satisfaction the job will be done right the first time.

Auto battery maintenanceAuto brake replacementBrakes
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Competent and quick, they make sure your satisfied with their work

BrakesGeneral repairs & maintenance
Sarah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I love my BMWs and Beckley’s is the only team I trust to keep them in top condition.

BrakesAuto engine diagnosticGeneral repairs & maintenance+ Quality+ Professionalism
Leslie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The people at Beckley Auto are always helpful, courteous and quick to respond to calls or questions. The work is first rate. Highly recommend.

BrakesSteering & suspension repair
MartinLocal Guide · 157 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great customer service and top notch mechanics. Corey and the guys are the best Never an issue and no pressure sales.

BrakesAuto engine diagnosticOil change
ChadLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Beckley team took care of the service I needed at a fair price and time frame. You won't be disappointed with the service here.

BrakesOil change

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 3%Not sure 4%

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