Experts Reviews · Company report
Beckley Automotive Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%99+14Replies to reviews 7%49+3.5Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Beckley Automotive Services

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #236Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 1,973 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Beckley Automotive Services is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Beckley Automotive Services is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Beckley Automotive Services is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Beckley Automotive Services is better than 99% of auto repair shops.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Beckley Automotive Services is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Beckley Automotive Services is better than 49% of auto repair shops.C
49

Reviews for your job

Customers hired Beckley Automotive Services for 8 kinds of job.

Beckley Automotive Services for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.58
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 411
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 58 Google reviews tagged “Steering & suspension repair”

Megan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service and prices. Always trust worthy and honest.

Great priceSteering & suspension repairWheel alignment
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

This is the best place I have ever worked with for car maintenance and repair. Very trustworthy, timely and reasonable.

Great priceTransmissionElectrical repairAir & cabin filter replacement
EthanLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We have been going to Beckley for more than 8 years and they continue to provide us with professional and reliable service each visit. They are a great group that is very trustworthy.

Great priceTiresGeneral repairs & maintenanceSteering & suspension replacement+ Punctuality+ Quality+ Professionalism
Evan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Another exceptional Beckley experience. Needed my M3’s new suspension dialed in, ride height set and aligned perfectly. They crushed it. Car sits great, stance is exactly what I wanted, alignment to the specs I requested. Jon was my SA, outstanding as always, this kind of customer experience is why I always go back.…

Brake service & repairSteering & suspension repairBattery
Monica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very knowledgeable and honest service. Quickly responded to concerns and even advised against services they didn't believe were needed.

Reasonable priceBrake service & repairGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Kevin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Beckley’s is always great to work with. They are honest in assessing issues, and they don’t propose work if it isn’t needed.

Reasonable priceSteering & suspension repairEngine repairWheel alignment
fatimah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The company was professional and prompt and answered all my questions with a smile. Thank you for you assistance and I will come back for a y service in the future.

Reasonable priceSteering & suspension repair
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The team at Beckley has done an excellent job with scheduling & servicing my 2001 Toyota 4-Runner. They always provide thorough documentation and recommendations (with photographs) of repairs that should be prioritized. Highly recommend this shop for quality service.

Steering & suspension repair
Brian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Was recommended to Beckleys by a friend who told me he trusts their honest quality work. My recent experience with them was great. Brought in my Mercedes for suspension work and the final bill was less than expected as they found some of the additional work wasn't needed. This kind of shop is hard to find. Definately will be a repeat customer.

Great priceSteering & suspension repair
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The team a Beckley Automotive Services always does a great job. When our Mini needed an out of date part they took the time to track one down and keep things running. Always there to answer any questions and and give updates.

Reasonable priceSteering & suspension repairWiper blade installationAuto maintenance
kurt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I’ve been coming here for several years. Always professional, let me know what work needs to be done and 99% of the time get it done in same day. Highly recommend.

Reasonable priceSteering & suspension repairAuto engine diagnosticOil change
Karrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Totally great!!

Reasonable priceTransmissionSteering & suspension repairSteering & suspension replacement
loe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always great service (best on town for bmw) been going to beckley since 2011. Wont trust my car with anyone else.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Angela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I took my car here for the first time wanting them to evaluate a suspension type noise and to change the oil while they had it. Scheduling was easy online, the staff were professional, kind, willing to help. After inspection they determined everything was structurally sound and they researched similar complaints to…

Reasonable priceSteering & suspension repairGeneral repairs & maintenance
Isaac1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very good customer service!

Steering & suspension repairVehicle InspectionOil change
ScottLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

I brought my Highlander in for a mysterious thumping noise coming from the front end. I know the problem was difficult to diagnose and they ended up getting it figured out for me. My only complaints are the time it took to resolve (7 business days) along with the infrequent communication. It seemed as though they…

Steering & suspension repair
Tyrone9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fixed the problem.

Steering & suspension repairTire rotations
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Professional, competent, courteous, and accommodating

Air & cabin filter replacementSteering & suspension repairVehicle Inspection
Jeremiah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always great customer service. Affordable and great quality work. I do business here very often and will continue to do so.

Auto windshield repairTiresSteering & suspension repair+ Quality+ Professionalism+ Value
Drew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great experience. Very informative and quick. Saved me significant money and time over the dealership service.

TiresSteering & suspension repair
Leslie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The people at Beckley Auto are always helpful, courteous and quick to respond to calls or questions. The work is first rate. Highly recommend.

BrakesSteering & suspension repair
EricaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly and professional! Great communication! Fair prices! I will be using Beckley again!

Steering & suspension replacementSteering & suspension repair
Doug7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve taken my cars to Beckley for several years now. They do excellent work. They always provide a complete estimate prior to doing any work, and offer very competitive pricing. Additionally, with more complex jobs, they are often able to provide several options at various price points. I’ve had all sorts of…

Auto brake repairAuto brake replacementAuto maintenance
Kendra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service , So knowledgeable!!!! Thanks Guys!

Steering & suspension repair
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have been with this service for a long time and I cannot say enough good about them. They have always handled my needs professionally. Outstanding service.

BatteryElectrical repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Tammy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would recommend Beckley’s for whatever repairs you need. They are honest and don’t sell or charge you for what you don’t need. Cory is my service manager and he does an awesome job!!

Steering & suspension repairTire rotationsTires
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Beckley has provided outstanding service. They work with my warranty company to ensure issues that arise are properly handled. I wouldn’t consider anyone else to work on my Range Rover.

BrakesAir conditioningOil change+ Value
Ben15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company to work with. I have brought 2 of my cars here and they do a great job. The last issue I had was a serious vibration at highway speeds. I thought for sure it was a control arm, or something seriously broken in the suspension but it turns out it was mud and gravel dust caked on the inside of the wheel.…

Brake service & repairOil changeSteering & suspension repair
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cory was a big help getting things set up. Thanks!

Steering & suspension repair
MichiyoLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are always friendly and doing a great job !! Telling me things in need for repair and giving estimate clearly.

Brake service & repairElectrical repairGeneral repairs & maintenance
RobLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've been using Beckley for years starting from when I had my VW. Even though I no longer have it I still go to them with my Kia and wife's Jeep. In fact my Kia has never been to the dealer for service, I've only taken it to Beckley.

Air & cabin filter replacementBatteryBrake service & repair+ Quality+ Professionalism+ Value
Ramon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Easy to schedule an appointment. Work was completed on schedule. Service guys are friendly and take time to explain their work. Shop is clean and organized. Price is competitive.

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
JasonLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Honest and knowledgeable. Tim had great communication with updates.

Steering & suspension repair
Mick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Took my Audi to Beckley in April of this yr. for an oil leak, and left side tie rod, and now my car is leaking oil again, and I took it back in June and July because my steering had started doing the same thing again, but Mr, Beckley swore up and down it wasn't. Take my advice and never take ya car there, especially if you're black.

Engine repairSteering & suspension repair
Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am so glad Beckley Automotive was recommended to me. At Beckley, you can actually speak with someone who can tell you exactly what your vehicle needs, what was done and what the results were. It was easy to schedule and they got me in right away. And, for me, the location can't be beat! I am so so happy I found a new place to get my Prius tuned up!

Brake service & repairBrakesGeneral repairs & maintenance+ Professionalism
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Very good job on two cars and Tim was a very big help and s manner to thank you and I will be back and I will tell every one to go there

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Brad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were great did the work faster than I would have thought and at a reasonable price.

Brake service & repairAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Colin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They gave me the lowest price estimate of all of the qualified shops in the Des Moines area that I contacted. They were very timely and went above and beyond by cleaning my car at no extra fee! Excellent customer service, would recommend!

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have taken my BMW 325CI for the last 18 years they have always done a great job and they keep me informed on what needs done now and what it will need done I would recommend them to anyone

Air & cabin filter replacementBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
ZachLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I recently purchased a 2013 Land Rover LR4, Beckley has done really great work on it, drives like a new vehicle now. I'm super happy with Beckley and will not go anywhere else.

Brake service & repairBrakesOil change+ Punctuality+ Quality+ Professionalism
Sara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceTire rotations
R2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairA/C installation & repair
Hannah5 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairAuto engine diagnosticVehicle safety inspection
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairSteering & suspension replacementService not listed
AndrewLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Steering & suspension repair+ Punctuality+ Professionalism
Pablo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Steering & suspension repairService not listed
NangEdited 3 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementEngine repairGeneral repairs & maintenance
Raya5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Brake service & repairOil changeSteering & suspension repair
Jordan4 years ago★★★★★

Rating only, no written review.

Brake service & repairOil changeSteering & suspension repair
Roland2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAir conditioning
LaShara0012 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Steering & suspension repair
BradleyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
Jake3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Jon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairSteering & suspension repair+ Professionalism
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Douglas10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticOil changeSteering & suspension repair+ Professionalism
Tave3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Brake service & repairAir conditioningElectrical+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 3%Not sure 4%

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