Experts Reviews · Company report
Beckley Automotive Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%99+14Replies to reviews 7%49+3.5Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Beckley Automotive Services

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #236Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 1,973 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Beckley Automotive Services is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Beckley Automotive Services is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Beckley Automotive Services is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Beckley Automotive Services is better than 99% of auto repair shops.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Beckley Automotive Services is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Beckley Automotive Services is better than 49% of auto repair shops.C
49

Reviews for your job

Customers hired Beckley Automotive Services for 8 kinds of job.

Beckley Automotive Services for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.60
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#76 / 330
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 60 Google reviews tagged “Transmission” · showing 40

DavidLocal Guide · 148 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

First time I’ve done business with Beckley Automotive service and everything was great the staff was very knowledgeable and helpful so I will definitely be looking forward to working with them in the near future. Thank you team Beckley !!

Reasonable priceTransmissionGeneral repairs & maintenanceAuto maintenance
Kathie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Excellent Service, timely, provided transportation to and From their location, they completed all of the service at scheduled time and were easy to work with!

Reasonable priceTransmissionElectrical repair
Taylor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I recently brought my Jeep in for an oil change and requested a transmission fluid service, and the team made a great first impression. I had just moved to the area, and they went above and beyond by thoroughly reviewing the vehicle’s service history before calling me. They asked thoughtful questions, took note of…

TransmissionOil change
Bruce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service and fair pricing

Reasonable priceTransmissionAuto maintenanceOil change
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

This is the best place I have ever worked with for car maintenance and repair. Very trustworthy, timely and reasonable.

Great priceTransmissionElectrical repairAir & cabin filter replacement
Carlyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Got my car fixed quickly and efficiently. I am very pleased.

Reasonable priceTransmissionElectrical repair
GregLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great customer service. Explained issues and took care of them. Will definitely use them again.

Reasonable priceTransmissionSteering & suspension replacementVehicle Inspection
Mang1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

2013 e63 amg 75k miles with tranny issues told them to check if it was low fluid and they automatically assumed/told me I should replaced the transmission for $6k without even bothering to check the filter to narrow down the issue and they wanted to install another transmission with 120k miles only for it need a valve body replaced which cost me $800

OverpricedTransmission
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Corey and team at Beckley Auto Services are the best in the area. From the time I dropped our Infiniti off through completion of the service, I was kept in the loop and had no surprises, including cost. We've exclusively used Beckley for a number of years and look forward to doing so in the future.

Great priceTransmissionOil change
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had a transmission and differential service done as well as a heat exchanger fix on my 2016 Lexus RCF - guys did a fantastic job as always. Only place I’ll take my JDM and European cars. Top notch h service with great prices - highly recommend.

Great priceTransmissionEngine repair
Martin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I have used Beckley for years with a variety of domestic and foreign vehicles and they have never let me down. I cannot say that for any other car service facility.

Reasonable priceBrake service & repairTransmissionAir & cabin filter replacement
JohnLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Reset annual service reminder. Quick and professional. No charge.

Reasonable priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
Dom8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Smooth quick experience, no issues and my car feels great after the spark plugs & a trans service. Someone almost got a $10 tip for himself when he miscounted my money at the register 😂 I give the customer service a 7 out of 10 just cause I felt at one point before I was a new customer & I was trying to explain a…

Reasonable priceTransmission
ArtLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent and thoughtful service! Techs researched and discussed options that were a fraction of the cost of repair at the dealership! Thank you!!!

Great priceTransmission
ELLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Some of the best customer service in the auto repair sector. They keep you posted of what is going on and are complete with their explanations. Pricing is open and clear. Good bye to the dealership service department!

Reasonable priceTransmission
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Had a transmission fluid change and already notice that my Audi A4 shifts more smoothly. Service was quick and much more affordable than what a dealership would have offered me. The shuttle service is extremely convenient as well, and makes car repairs less of a hassle. Have been recommending Beckly to all of my friends who own German vehicles.

Great priceTransmission
Karrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Totally great!!

Reasonable priceTransmissionSteering & suspension repairSteering & suspension replacement
Susan16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

My van hesitates on acceleration. The transmission fluid was replaced. The hesitation problem did not get fixed.

Reasonable priceTransmissionTiresBrakes
darren5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They do a great job, and honest!! Which I cannot say for Lithia!!!

Reasonable priceTransmission
Larry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Buckley Automotive always provides me with excellent service. My oil change and transmission work was completed as stated and on time. Since my wife had surgery and unable to drive Beckley brought me home and picked me up when my car was completed. They have always been the best worry free experience

Great priceVehicle Inspection
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Overall good experience with Beckley auto. Able to drop off and pick up after hours. Tim made sure to call and advise on repairs needed, they were very thorough and honest when issue wasn't immediately fixed. They weren't able to fix a logic issue with the TCM but informed me about the TSB that the dealership could…

Reasonable priceTransmissionVehicle InspectionBrakes
Chad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent place would definitely return when needed.

Reasonable priceTransmission
P3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The Beckley team are fantastic! They take care in explaining options on what services needs to be done and their prices are very good. Best of all I never feel that I’m being upsold on whatever the flavour of the month is (which is how it can feel at dealership service groups). This is the only place we take our cars!

Great priceTransmissionGeneral repairs & maintenanceAuto engine diagnostic
GORDON5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always great service ! ! ! Corey and staff are true professionals.

TransmissionAir & cabin filter replacementGeneral repairs & maintenance
LLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Have been taking vehicles here for the last 7 years or so. Always polite and professional. Good prices for services, beats the dealer prices by miles. Will point out items that need to be addressed, but will take your first ‘no’ without argument. If there is a minor issue that doesn’t need immediate repair, they…

TransmissionAir & cabin filter replacementGeneral repairs & maintenance+ Quality+ Professionalism+ Value
MichaelLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Service communication and professionalism is the stalwart of Beckley. I am always pleased. I will say that pricing between the dealership and Beckley has narrowed and is no longer the main driving force for me to take my import car here. The last real benefit is scheduling and availability.

TransmissionOil changeService not listed+ Punctuality+ Quality+ Professionalism
SaraLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I had a rear break light out.

TransmissionExhaustGeneral repairs & maintenance+ Punctuality
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Professional, honest, quality, timely.

TransmissionTiresVehicle Inspection
William6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Beckley's save me a lot of money on an exhaust system repair. Highly recommend!

TransmissionAuto engine diagnosticOil change+ Punctuality+ Quality+ Professionalism
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They do excellent work. Professional from top to bottom. I would recommend them.

ElectricalAuto engine diagnosticExhaust
AmandaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tim B helped me, and got me an estimate within minutes, and an appointment two days later. They are quick, efficient, and I won't be taking my car anywhere else! Thanks guys!

Transmission
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I own a Volkswagen, a Honda, and a Toyota. They work on all cars and have reasonable prices. In my experience, they don’t try to up-sell or offer services that are not needed like many dealerships do. Two things that I appreciate about Beckley: 1) I can ask for advice on anything car-related and know that I’m…

Oil changeTransmissionService not listed
Kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Flexible in scheduling the service work

General repairs & maintenanceTransmissionVehicle Inspection
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Beckley has provided outstanding service. They work with my warranty company to ensure issues that arise are properly handled. I wouldn’t consider anyone else to work on my Range Rover.

BrakesAir conditioningOil change+ Value
Laith5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service in Des Moines!! Thank you!

BatteryTransmission
Angela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and communication. They do not try to sell unnecessary services!

Auto water leak repairBrakesTransmission
megan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I don’t usually leave reviews, but I was extremely impressed with the quality of work and the open and honest dialogue from Beckley Automotive. It’s difficult to find shops, other than dealers, willing to work on foreign cars, but they seem to have the knowledge, equipment and employees comfortable doing most any…

BatteryTransmission
CodyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Volkswagen Golf DSG transmission flush and brake fluid change. Prices were reasonable and they were very helpful with my questions. I will continue using them with my German vehicles.

BrakesTransmission
Jaxson1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Probably one of the worst experiences of any shop I’ve been to. Heard such good things about beckley and was told it was THE place to take my audi to. Didn’t take any ownership for previous work they had done, very slow when working on the car and anytime I wanted an update on the process I had to call and reach out…

TransmissionVehicle Inspection
JeffLocal Guide · 106 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Clean, well run and honest business.

Air & cabin filter replacementEngine repairGeneral repairs & maintenance

Show more transmission reviews (20 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 3%Not sure 4%

Jobs customers hired them for

Compare with