Pest control service · New Miami, OH · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 79 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★114 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
$347typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Bed Bug Solutions five stars based on 114 reviews, highlighting thorough inspections, punctual arrivals, and clear communication regarding treatments for bed bugs, termites, and other pests. Customers frequently describe the staff as professional, knowledgeable, and compassionate, noting that the company offers affordable pricing and flexible scheduling for residential and commercial properties. The high owner response rate indicates active management engagement, while the consistent positive feedback reflects satisfaction with the effectiveness and speed of the pest control services provided.
Google rating: 5.0 out of 5 from 114 reviews (98% five-star).
Reviews on this page: 114 Google reviews (81 with written comments).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 21, 2026.
Service: Flea Exterminator serving New Miami, Ohio.
Data from Google, last updated November 1, 2026.
Score profile vs other flea exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bed Bug SolutionsFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bed Bug Solutions: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bed Bug Solutions: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bed Bug Solutions: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bed Bug Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bed Bug Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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Bar = this company · dark tick = category median.
Star ratings
114 Google reviews we collected
5.0of 5
5 stars11298%
4 stars22%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 81 written reviews
98%praise
Praise16598%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price360%
Reasonable240%
Overpriced00%
Not sure00%
$347+213% vs typical flea exterminators
Middle half of what 3 customers paid ($273–$441) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4124%
Speed & response3320%
Quality & results2817%
Would recommend2716%
Price & value1710%
Communication127%
Honesty & trust117%
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bed Bug Solutions really impressed us beyond their bed bug expertise.”
“Quality service, had a termite problem and they got it taken care of fast!”
“She and Jake checked the house thoroughly, and answered all our questions.”
“…s very clean, Anyhow this company has saved my sanity because I have horrible anxiety and bed bugs only make matters worse.…”
“I highly recommend them to anyone looking for honest, reliable service and confidence in their home”
“They were communicative, respectful of our property, and very affordable.”
“They inspected carefully, explained everything clearly, and ultimately found no signs of bed bugs — which gave me tremendous peace of mind.”
“It’s rare to find a company that combines expertise, professionalism, and genuine care for their customers, but Bed Bug Solutions does exactly that.”
People customers mention
Jen8 reviews
Mark4 reviews
Paige3 reviews
Maggie3 reviews
Stacy3 reviews
Cincinnati3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bed Bug Solutions for 8 kinds of job. Pick one to see what they paid and said.
CCarla6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They professionally handle a problem no one wants to have. Friendly, helpful, ready to answer any questions you have. I highly recommend them.
Bed Bug Solutions really impressed us beyond their bed bug expertise. When we had field mice come in with the cold weather, they quickly set up solutions both inside and outside the house. They were communicative, respectful of our property, and very affordable. Everything was handled professionally, and it's so good to be free of the unwelcomed little critters so quickly. I’d trust BBS for any future pest control needs!
Response from the owner · 7 months ago
We appreciate you and your business! Thanks for your review!
C
Chuck Rekow10 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Paige was wonderful. She and Jake checked the house thoroughly, and answered all our questions. Super professional and super nice!
We were lucky—no bedbugs found. The peace of mind is priceless!
Price assessment: Great price
Services: Service not listed
Response from the owner · 9 months ago
Hi Chuck! Thanks for your feedback. We are so happy that you were happy with our service and that no bed bugs were found!
J
joshuaLocal Guide · 43 reviewsiTotal number of Google reviews joshua has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Peace of Mind
I recently contacted Bed Bug Solutions with a concern, and they truly went above and beyond. Jake and Paige, the technicians who came out, were professional, thorough, and reassuring. They inspected carefully, explained everything clearly, and ultimately found no signs of bed bugs — which gave me tremendous peace of mind.
I also want to recognize Melissa in the office. From my very first call, she was courteous, knowledgeable, and patient, answering all my questions and making me feel supported.
It’s rare to find a company that combines expertise, professionalism, and genuine care for their customers, but Bed Bug Solutions does exactly that. I highly recommend them to anyone looking for honest, reliable service and confidence in their home
Response from the owner · 10 months ago
Thank you so much for your amazing review! We pride ourselves on treating our customers like family and we are so glad to hear that you experienced that!
C
Carla Konrad6 reviewsiTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Outstanding service and good price. Bed Bug Solutions was MORE than accommodating to our needs addressing a problem at a family member's house who is aging. They really went above and beyond in working with us, educating us about the issues, and treating the problem. Would have no second thought on using them again or recommending them. Thanks for the top-notch service!
Response from the owner · a year ago
We are happy to have been able to help with your situation! Thank you for your business and the review! We appreciate you!