Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Bedford Plumbing & Heating LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty79−2.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Bedford Plumbing & Heating LLC

Bay City, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 10 water heater repair · 4.8★ from 119 Google reviews

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Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bedford Plumbing & Heating LLC is better than 85% of water heater repair.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bedford Plumbing & Heating LLC is better than 81% of water heater repair.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bedford Plumbing & Heating LLC is better than 79% of water heater repair.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bedford Plumbing & Heating LLC is better than 100% of water heater repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bedford Plumbing & Heating LLC is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bedford Plumbing & Heating LLC is better than 84% of water heater repair.A
84

Reviews for your job

Customers hired Bedford Plumbing & Heating LLC for 4 kinds of job.

Bedford Plumbing & Heating LLC for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 7 Google reviews tagged “Water heater installation”

Johanna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This space is not big enough to share how thankful we are for Bedford Plumbing and Heating and their help and work ethic! Matt and Brady were honest, helpful and went above and beyond to fix a plumbing issue that could have resulted in a disaster if we hadn’t called them! This is the second time we have used them…

Toilet repairWater heater installationPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Matt is amazing! Water heater sprung a leak and him and Don were able to get over and replace it within a couple hours (on a Saturday no less). Not only were they able to replace it, they were able to fit a larger tank in my extremely tight space. Very fast, professional, and friendly! Highly recommend!

Water heater installation+ Responsiveness+ Punctuality+ Quality
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Came super last minute after normal business hours to install my water heater, in and out in no time, friendly, personable. Thanks Matt!!

Water heater installation+ Responsiveness+ Punctuality+ Quality
DianneLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

👎No returning utgent calls, text and emails in a timely manner. NO, respect to a esnior citzen. NO, leaving area clean of water after instalation of hot water heater

Water heater installationService not listed− Responsiveness− Professionalism
Sherry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I cant find the words to describe how wonderful Matt and his helper were.. they came out the same day I called when our hot water heater spewed water all over to replace it for us. They did great work and got it done fast. And their pricing was very reasonable. We will definitely use them again.

Water heater installation+ Responsiveness+ Quality+ Professionalism
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

On Saturday of memorial day weekend our water heater went. Called Bedford and left a message. Got a text from Matt at 8:30 Sunday morning. By 12:30 we had a new water heater installed and operating. Awesome job. Very professional, very courteous and on time. Can't say enough good things about my experience with…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Matt and his team were great! Called on a Monday to get a new water heater installed and they were able to get it done the next day. Matt was easy to communicate with -- he kept me updated on time of arrival, was upfront with pricing (which was very reasonable), and explained the work/updates he was doing. I would…

Water heater installation+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation7—
Plumbing leak detection2—
Water heater repair2—
Plumbing leak repair2—

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