Bell Brothers Electrical, Plumbing, Heating, & Air

On time, rapid response.reasonble cost.good work. No complaints,

BJay did a great job and was so pleasant.

Elvester was an excellent technician. He was clean and professional.

He seems knowledgeable and did a thorough evaluation of my air conditioning. Very professional.

Professional and thorough. And quite reasonable.

Very pleasent service Rep Took care of my needs

On time and courteous.

We've had nothing but excellent service from Bell Bros. for both HVAC and plumbing issues. The service techs are very knowledgeable and thorough with the service they provide, and they explain everything to us in detail. Today we had Serge (for plumbing) and Zack (for HVAC) and they were excellent! They are our "go… Read full review

Another company no showed, just needed line to be snaked called Bell Brothers after 5pm, they arrived by 8 pm, and Kalie did an awesome job for a great price

Both employees arrived on time. After introducing themselves they immediately went to work. Worked all morning and afternoon. Asked good questions and responded to our questions without hesitation. Cleaned up after finishing and left no trash or mess. I will of course continue to use Bell Bros - no question.

My toilet has been having issues for years and had been fixed several times (with various reasons given), only to last a year or two. The Bell Brothers plumber was very friendly, explained the situation, made suggestions, and discussed items to consider. He is clearly knowledgeable and I appreciate his help. I now… Read full review

The Bell Brothers service personnel are always polite, clean, and competent. I don't actually have a complaint (because I know how to say "No, thank you"), but every visit concludes with an attempt to up-sale us. They always find something more that needs to be fixed, and it's always something that should be done… Read full review

He was very nice and did a great job for us.

Great service and friendly. Thank you

Technician was very professional and helpful.

Outstanding job

Technician was on time and courteous. Professional and efficient. Very happy with this business.

Very professional, he explained everything he did On the hvac & air conditioner. Excellent job!

He took care of the problem. Made our day.

Miguel was very professional he explained what he was doing and the outcome of his work

Bell Brothers sent someone out within 4 hours of our call. Nate reviewed past notes, talked with us about the issues and provided a very practical solution for our plumbing problem.

Serge was fantastic!! So knowledgeable and kind!!

The plumber was knowledgeable and friendly. I called for sewage backup and got a quick same day service. The problem was solved efficiently and the cost was very reasonable. This is my second time using them and I will call again.

My first name is Eugene .. you need to correct it in all your communications

Excellent service in a timely manner. Nate is every qualified and knowledgeable. Thank you

Excellent service! Explained everything so well!

Sergey was professional, knowledgeable and personable…. Appreciate same day appointment!

Very professional and friendly, explained what was looked at and what would be needed. The good thing is the system is working well so nothing was needed.

Plumbing Maintenance & Inspection

I called Bell Brothers and they immediately dispatched a plumber to my house. Tony was the technician. Very kind and informative. His parents did a good job with him.He explained what he was go to do regarding my plumbing issue. BAM issue solved. Made my day! I am a senior and they gave me a discount🎯🙏😇 D. Mitchell

Great communication and was able to get the job done quickly.

Great service nice employee.

Antoine serviced our air conditioner and heater. He was knowledgeable and professional. We purchased the yearly service package and will request him in the future. Thank you.

Problem with”Tucker” AI , but Aaron was outstanding. Located, diagnosed problem, informed me (with pictures) , and cleared drain. Then showed video of cleared drain. Explained problem, and solution. Thank you Aaron for being there for my family. Polite, professional, and fast. Great price too!! We will call Bell Brothers again, and call them first!

Aaron was the best

Professional technician did a great job inspecting our plumbing issue, communicated clearly the situation and the solution options available.

Jose Barraza performed the seasonal maintenance on my heating and air conditioning unit. Jose was very professional, explained his findings and the work he performed with his tablet (including pictures). I am very pleased with the appointment and Bell Brothers technical expertise.

Bell Brother technicians are always clean, polite and explains all their findings and repairs.

The service was very swift and efficient. The service guy was exceptional and exceeded my expectations. Thank you for your help!

Great service from Nathan S. He was very respectful, knowledgable, and explained every step of the repair. There were no surprises or additional fees and he even shared pictures of the problem. He cleaned up everything after he was done very well. He was very polite and courteous and respectful toward women - which… Read full review

Very fast and efficient. My technician explained what needs to be done and finished it with the right equipment in an hour. My concerns were solved.

Very good and helpful customer service. Very professional and courteous. Would use Bell brothers again for any plumbing needs!

The plumbers were not able to unclog main sewer line do to roots. I feel what was charged was excessive for what was provided.

Good reliable people. I’ve used Bell Brothers for a few plumbing jobs and they are very knowledgeable and responsive!

Ryan Marsh is an excellent technician - he presents himself in a clear and professional manner. He knows his trade. However, Bell Brothers services are grossly over priced in my opinion. Over $1000 to replace two water service valves to washing machine and the innards of an old toilet... also, big discount for… Read full review

Everyone was so nice at the initial visits. I feel very confident that I will receive excellent service, with the job beginning today. I signed up for a membership, as I think I will be using Bell Brothers for numerous projects in the future.

Great, speedy service. Very professional and efficient.

Ryan was professional and friendly. Offered a full explanation why the flush kit in the tank that would not fill needed replacement. Left bathroom clean. The price his company Bell charged $808.00 is way beyond reasonable. I would call Ryan anytime but I would not call Bell. MK

I consistently have had a great experience every time I've worked with Bell Brothers. From installing a full new HVAC system and water heater three years ago (where they helped me score the best rebates) to easy routine maintenance to always friendly technicians (Jared was the latest and he was rad!), I'm grateful… Read full review

Uzi our Technician from Bell Brothers was great to work with. He was highly professional, extremely polite and friendly. He game us a clear summary of our two HVAC systems after completing the tune-ups.

Jodi was great and…All technicians are very nice and helpful. I feel like we are prepared for the next season after they come out and check our equipment. They never try to sell me anything I don’t need.

Great job guys

VERY OUTSTANDING SERVICE, HANDLED THE PROBLEM VERY EFFICIENTLY AND NOW IM A MEMBER JUST BECAUSE OF THE SERVICES THEY PROVIDED , thank you Vincent

Quinton was very awesome. He did a great job on time. Explain everything very well. We will definitely recommend him knows his job.

Service tech, Nate, was courteous, knowledgeable, on time and answered all our questions. The toilet installation went quickly and toilet looks great. I would recommend Bell Bros and Nate for any plumbing repairs.

We had Nate come out and fix our leaky toilet. He found the leak quickly and fixed it even faster.

I was upset at first due to having to make 3 appointments but the young man who finally came on the third call saved you form me going to another company. DO was his signature and he was outstanding. Don't let this young man get away. He is an asset to your company.

Quenton was friendly, professional, knowledgeable, and efficient. I would recommend.

Arron was courteous and professional, however the scheduling department failed to keep the scheduled morning appointment and therefore had me waiting for 5 hours.

When our toilet was leaking water after turning off the valve at 2 am, I panicked. Having text Bell Brothers for an appointment request I tried to go back to sleep. Not long after 8 am Quinten from Bell Brothers came to the door. He capped off the water, ordered parts and most importantly assured us that he would… Read full review

Good job...

Very knowledgeable. Friendly, explained in laymen terms why our toilet was clogged .

Michael was very helpful and had some great advice for servicing our issues and future servicing.

Quentin was so wonderful. What a great guy! He knew his stuff and explained everything and the costs involved. Was charming, kind and got our solo toilet house back up and running in no time flat. We have some xtra things to do still and hope that he becomes our full time plumber. We want him for every plumbing call… Read full review

Daniel and Alex, explained what was going to happen. Gave me a fair estimate to replace the electrical box and when the discovered some thing didn't need repairing, they called and explained and gave me a new less expensive estimate.

Aaron was very professional. We feel that went above and beyond by recommending to have someone come out with a better camera to ensure that our toilet do not back up again. Thank. You Aaron

Professional, knowledgeable, efficient and timely.

Great technicians but rather pricy.

Great service, very friendly. They did a great job thank you !!

Excellent 👌🏾 Had to get the work done ASAP so paid the price. Called for service at 9AM and toilet was fixed by 12PM. Exceptional BELL BROS!!! QUINTEN was the best in explaining why and how the incident happened!! I'm a Bell Bros customers for Life!!!

Today Bell Brothers technician "Mr Dominick" arrived on time and was very professional in his communications of inspection of my heating system, he also charged the air filter. Good job!

Quick emergency response on a Holiday!

They do good work. The issue I have is that their quotes are ridiculously high. They quoted me $2.5k for replacing the -16 angle stops in my house in a 1day job. I found that each angle stop is $10 at Home Depot which means that their labor charge is $2340 for 1 day’s work.

Manny was outstanding, informative, and professional throughout the visit for repair of a leaky toilet. He provided information pertaining to replacement or repair as well as information about an upgrade of our entire plumbing system. Very good experience at a reasonable cost. Ask for Manny.

Very pleased with the work done to install new window replacements. Was here on time and finished 6 windows in 4 hours! Amazing. As you can see, I have had a lot done over a period of time (from 2018 to present). I am thoroughly satisfied with all the work that has been done and would recommend Bell Brothers to everyone.

Very professional and on time which is a big plus. Thanx again!

Tyler came out and replaced our toilet and also did recommended maintenance and repairs. Tyler is extremely professional and knowledgeable and has a warm demeanor about him. I highly suggest if you need any plumbing done to reach out to him he's definitely a person of integrity and has excellent customer service.… Read full review

Quick service. Had a promotion going on that made it worth while

Excellent service. Our technician Quintin was awesome. I highly recomed them.

Bell Brothers is fantastic. I have been using them for years.

Very professional and efficient service. Easy to schedule and the text updates are helpful.

YEARLY PLUMBING CHECK UP

Excellent work!!!

Ryan went above and beyond.

Professional and polite, kept his word, was very respectful. Did not cost me at the time, but I was informed about what was needed

Tyler was totally professional worked very hard answered any questions that we needed and did an excellent job.

Logan did an excellent and quick job He is very pleasant as well as skilled.

Kenny worked on the water heater and the master toilet. There were a couple little snags or setbacks, but he corrected them quickly and all is well. Good work.

Kalie was professional, knowledgeable and friendly.

Dylan explained every question I had, and he was very professional.

Fixed it fast. Thanks!

Failed did a phenomenal job!! She is friendly & knows her job well. She let me know each step of the way what she was doing & why. She left the work area spotless! She definitely is an asset to Bells Brothers Plumbing & Hvac company!! Bottom line job well done and one satisfied customer 😊

Friendly,knowledgeable and got the job done!! What more is there to say??

Kalie M Was very professional and very knowledgeable about plumbing and solving the problems of the customer. Great employee

I thought your technician did a very good job. I was very satisfied. I think your product is a little pricey, but other than that, I am satisfied so far with the cinstallation and the performance of the new toilet I didn’t receive one piece of paper showing the guaranteed work or the price or the discount or… Read full review

Very professional and very personal and enjoyable….his knowledge of plumbing is awesome and I appreciated his help as a senior

Victor was professional, friendly and prompt. I was amazed at the low price for such a great service. I will definitely use Bell Brothers again if necessary.

Bell Bros is an excellemt Plumbing co. Their personnel is always helpul, and knowledgeable. Thanks Aaron S. You are a lifesaver! Annette

Excellent

Wonderful customer service, very knowledgeable, efficient time management

Kalie was on time and orofessional She got the job done very quickly

William came in for the my tune up service. Great Customer Service . Very informative about the service.

fixed the issue and works fine

Awesome service.

Great response time. Knowledgeable and great customer service!

Victor was great. What did not work for me was the virtual assistant to schedule an appointment. She scheduled an appointment for the day I called and then I got a notice the appointment was cancelled. So I didn't get an appointment until the next day, so where was my priority service that I pay $20 monthly for? And… Read full review

Aaron was professional and very detailed!

Ryan and Jordan were great at assessing what needs to get done.The work starts next week so we'll see how we'll that goes.

Shower had backed up. Technician explained each step and was very professional.

They were very efficient and thorough with their explanations. Good to work with.

great job-great serviceman

Victor was great! Very knowledgeable!

Bell Brothers are always looking out for their customers and doing a great job !!!

Bell bros consistently provides excellent, friendly service. I’ve used them for years.

The Technician was very friendly. I was singing the commercial when I remembered I need a plumber. He got right to the problem. The price was reasonable. As a home owner I will always call the Bell Brothers. Thank you.

The plumber, Victor, was very professional, prompt, knowledgeable, efficient, kind, he did a great great job in fixing my plumbing. I am very very happy with his work. I recommend him, and I will give him five stars plus...

David was very efficient and took the time and care of our heat pump. 👍

I was the last appointment of the night for Aaron. He was professional and efficient…and, extremely nice. Fixed my clogged drain quickly! Aaron is THE BEST!

Review: Exceptional Service & Technical Expertise from Bell Brothers Rating: ⭐⭐⭐⭐⭐ I recently hired Bell Brothers to overhaul my home’s ductwork, and the experience was night and day compared to my previous contractor. The Problem: Correcting a Poor Installation My home was previously serviced by Sierra Pacific,… Read full review

I’ve used Bell Brothers for several years now. Anytime I need to call they have responded quickly and if appointments were needed they have always been on time and kept me apprised in advance of arrival time.

The technician Pedro Ramirez came out to do repair of the toilet at my mother-in-laws home on Monday, January 12th. My husband had just had knee replacement surgery on Friday, January 9th. I had gone to the store when he arrived. He waited patiently for my husband to answer the door. He went above and beyond by… Read full review

Stellar customer service and excellent communication. Aaron S was congenial, highly skilled, an excellent diagnostician, and went many extra miles re: contacting city public works staff to alert them that additional work was needed on the city side to ensure a complete, long lasting resolution. Highly recommend Bell Brothers Plumbing Heating and Air.

Our yearly plumbing inspection person, Davon was extremely courteous and knowledgeable during his inspection of our plumbing. Thankfully we had no issues.

Kalie is awesome! Always friendly and super sweet! She gets the job done and is always has a smile on her face ☺️

Ryan Was Great, unfortunately I didn't have the right connectors

Tiolet repair. Service was outstanding 5 star. The technician arrived on time, was extremely courteous, and explained the problem thoroughly and provided the best solution options to take care of problem and didn't take all day making the needed repairs.

These guys are awesome but have to charge high prices for repairs because they’re a big company who tell them what to charge.

After several months of dealing with problems with a 15+ years old toilet I was convinced it was time to replace. The installation went very smooth except for a bowl refill situation which occurred as a result of a rubber tube having been disconnected most likelyduring transport.

Miguel was great and very kind! Brandon too! They came out the same day with everything backed up it was so helpful!

Plumbing Checkup

Scott Weiss did an excellent job not only fixing our plumbing issues but also uncovering other problems we were unaware of. He was very knowledgeable and professional and is highly recommended.

Was very pleased with the plumbing service provided by Justin L. with Bell Brothers!

The service provided by Bell Bros is awesome. I have been a customer for over 12 years, and they never disappoint. Thanks for the superb service.

Ryan, as always, was respectful and professional. Job well done.

Scott,, the Bell Bros plumber who scams out to fix our running toilet, was polite, knowledgeable and goy your job done well.

Jodi was friendly timely, professional, and very willing to explain everything he was doing and why. He made some recommendations, but he wasn't pushy about it. Thanks, Jodi!

When Aaron showed up he was great, friendly and very professional. Was great at telling me what was going to take place and did a wonderful job. However with Bell Brothers i called early on a Friday told me they would be out that day after 12:00 but never showed up so had to call first thing Saturday morning and they came out to do the service i needed.

Two bathroom toilet

The technician who serviced my heater last week was top notch! He impressed me with his professionalism and knowledge. On time and efficient. Fantastic experience!

Bell Brothers shows up when they say they will, Are courteous and respectful. And get the job done.

Javier is wonderful. After a complete plumbing inspection he showed me the pictures of a few issues and explained each situation and why the repair was important. I called to have a couple of toilets replaced but Javier found a small leak under the house and I was able to get it fixed before it became a BIG… Read full review

Knowledgeable, friendly & did a good job

Bell Brothers tech arrived on time. He told us what he would be doing today to make sure our system was performing well. He was quick and helpful to questions we had. Another excellent job by Bell Brothers.

Great service and performance and personality!

saved the day vincent was right on time and took care of my clogged toilet on labor day at a very reasonable

My technician was wonderful! I will always request him and he should give him a promotion and a raise. Very friendly and thorough.

Used MacDonald PHA for decades. Happy to say Bell Bros. has same tradition of championing customer service and providing quality HVAC and Plumbing service. 11/24/25 Plumbing Inspection from Jordan today was very thorough and comprehensive. Allows me to plan for future repairs ahead of time. Jordan was very… Read full review

Scott W, the plumber who helped was excellent; personable, helpful, and knowledgeable. Scheduling was bit of a challenge, and I didnt like speaking with an automated system during my first (failed) scheduling call.

Noah was extremely friendly and courteous. I appreciated him taking the time to put on shoe-covers. He listened to my concerns, made his own observations, and fixed the issue.

Fantastic job.

Andrew was my tech and took care of a running toilet and determined I had a clogged system, he then called in and asked for someone to immediately come to unclog as I couldn’t use either toilet. Davon took care of that job and Andrew was there to test both toilets afterwards. Both men were friendly, caring and very… Read full review

Manny was polite and punctual and very efficient. I highly recommend Manny. He is terrific at his work. Everything is perfect. He even cleaned my toilet. What a guy!

Service was great. Explained all he was going to do.

James, the technician was professional and did an excellent job! However, the contract was signed in October with all items needed for written on the order. When James showed up at 8 in the morning as per scheduled contract time he didn't have a copy of the contract/work order to refer to that the company should… Read full review

Great service!!

Miquel was very empathetic and has temporary cleared my sewer problem, but long term solutions will be expensive, which will start with a camera inspection or buying an ongoing membership to make repairs in the future cheaper. This leaves me with an important decision to make or getting other opinions which can also be expensive.

They are the Best , great service and friendly people. I really appreciate them so much for helping my problems and come right away . Thank you so much . I recommend them to everyone !

Serge was extremely professional in every way and continued the professional way Bell Brothers has advertised. This is the 2nd time I have used Bell Brothers on plumbing issues and I will continue to use them. I appreciate the professionalism.

As advertised through Bell Brothers TV advertisements their technician was professional, clean and meticulous on how they worked on our A/C Unit. A pleasure to have in our home!

Nate replaced the parts and checked to make sure the toilet was functioning properly. He also checked and repaired the very low water pressure in the house. He has been here before and always does a very professional job.

My total experience with Scott of Bell Brothers was excellent, he replaced 2 toilet seats swiftly and pleasantly. He cleared the area neatly and disposed of the packaging. Thank Heavens for an adult and caring worker.

Technician Nate, was pleasant, friendly and easy to chat with.

Austin, Joe and Alex were extremely helpful and explained what they were doing and what to expect nice. Always friendly and courteous. All had a strong work ethic and aimed to please. I particularly appreciated Alex when he worked alone. I have never seen such a good worker and always polite.

Very kind explain work order to me. showed picture of attic shots. explain. Thank you I sign the work order Thanks

Helped an elderly person get service for her hot water heater. Service Tech did not try to sell her a new heater, but explained her two different options of service. Very patient and very respectful of the lady.

Miguel rocks!

The service was prompt, as stated and did a very good clean up job. I would highly recommend.

Always on time and professional. Scott is an amazing plumber. Knows his stuff

Follow-up scheduled maintenance/inspection.

Ryan repaired one of my toilets very quickly. He assessed the problem and only repaired what was necessary. He provided a thorough information about the issue and possible issues that may arise, and how to mitigate them. This was my first experience with Ryan and the Bell Brothers and I am very pleased with their service. Thank you!

Ryan was courteous,, friendly, and knowledgeable I recommend Bells Bros to friends and family.

My technician Victor was great. Went the extra mile to get my toilet working and also left the area very clean.

Justin provided top notch service. He upgraded 14 valves and repaired my toilet. He is very professional, friendly, and easy to talk too when I have questions.

Very friendly and informative of the issue we had going on.

Scott was a pro and very efficient in diagnosing and fixing my problems. This was the second time I needed help this week and Scott came to the rescue!

Eddie is knowledgeable about my problems and shared his knowledge with me

Victor was a great ambasador for your company

The technician was very friendly and knowledgeable. He took care of my issue and respected my property.

Very Respectful and sufficient and comfortable to be in my home 🏡

We have been Bell Bros customers for years and are always very happy with their services !! As always, Bell Bros tech was on-time, courteous, and efficient.

Armando was fantastic so I decided to use Bell Brothers for some projects I wanted to have done in my attic.

This was our first time getting services from Bell Bros. We had a wonderful service from Scott Weiss from Bell Bros. Scott was very professional, informative, personable, polite, and knowledgeable. He explained in detail the options we had to resolve our issues with the toilet. He was very patient and not pushy… Read full review

Our technician was very helpful and considerate

Kenney was efficient, knowledgable, professional...but easy to share a laugh with. I'm sure we will share a few more as more projects come up. Thank you sir!

Nate Schulze has been helping me with any plumbing issues that have come up at my house for years. From replacing my garbage disposal to a new faucet in my kitchen when it failed to my latest issue when a part failed in my toilet. Nate with Bell Brothers is top notch. I'd rate him and Bell Brothers higher than 5 stars if the rating system went higher.

Amazing experience every time

Thanks for replacing that refill valve thing. Super fast response time. Nate was top notch. And the HVAC tech couple months ago was great too.

He was very good. Made it Right.

Victor Torres came and was great! Very friendly and professional, fixed our problem quickly. Highly recommend!

Scott the service tech was great but unfortunately my particular plumbing problem was beyond the scope of what you guys do. The part that needed to be replaced was on the same supply line as the fire protection system.

I love Bell Brothers. I have never been disappointed. I highly recommend them. And Eddie was very nice spent time with me to make sure I understood what they offer. I Just Love Them. Best, Deanna McBride

Justin was a life saver. Thought I had a massive bill on my hands but Justin walked through the options, offered some help and advice and saved me big time. Definitely calling Bell Bros for anything else in the future. Membership might actually be a really good idea too.

We are very pleased with the service we received. Cody was prompt, professional, and extremely competent.

Mario A. is a great employee. Keep up the great work.

Excellent prompt service from polite trained professionals. Great experience

Fast, efficient, knowledgeable, and courteous. Explained exactly what the issue was. What needed to be done and was willing to coordinate with flooring people. Provided good advice, not pushing at all. I recommend this guy.

Excellent work. Very professional, well qualified, fast and precise. It was a n A+++ service.

Great service Scott provided us for our toilet. It works great.

Sewer lineninspection

Service was great found the problem and was fixed the same day made our day The above link didn't work. Hope we don't need service again but will call Bell brothers again 😃

Miguel and his partner were great. They heard my concerns and came up with a plan to determine where to resolve the issue. They provided options for me to consider and executed the resolution. When the toilet still wasn't operating normally, he found the fill line wasn't properly attached. I'm back in the Bell Bros club.

Super nice technician. Very knowledgeable and helpful.

Miguel is awesome. From the start, friendly and engaging, non-judgmental, and explaines pretty thoroughly what he was doing. The work was really quick, Miguel was great throughout, told me about some other services and that actually made me interested in them rather than over the top selling- wish a lot of… Read full review

Very professional, knowledgeable, and provided the service we needed quickly.

Very efficient. Very nice person. Willing to go extra mile to explain how things work.

He was very nice, knowledgeable and really informative about our problem. He took go9 care of getting things dealt with right away.

Giovanni is a stellar character. He's dedicated to his work and communicates well. I may have a huge problem with a leak between the street and the house. Giovanni was good enough to advise I get a specialist out to determine where exactly the leak is coming from, so that was honest and very much appreciated. That… Read full review

New heat pump system. Installation team worked tirelessly to perfectly install our new system. They cleaned up afterwards to where it looks the same as when they arrived. The installation team was very friendly and explained how they were going to install the system, and explained the system thoroughly afterwards. All in all, a great experience.

Service rep arrived on time and was good about staying in touch with the progress of the inspection complete with photos

Did a good job and friendly.

Professional

Fast, friendly and excellent service

Outstanding service from start to finish. Scott W, technician was very professional and knowledgeable. I highly reccomend Bell Brothers.

Victor politely and thoroughly assessed the plumbing and quickly addressed the issue with a simple solution.

Very professional and efficient. Great customer service!

Scott was really great. Very courteous and he took care of problems quickly.

Very helpful and very knowledgeable. Very satisfied was I with his work and toilet replacement. I couldn't ask for more.

Like all the Bell Brothers Technicians, Thomas was outstanding! He took the time to explain the "whats and whys" of his maintenance work on our furnace. He checked the equipment, took photos of all work, and shared product information for possible future upgrades to our HVAC system to ensure cleaner air flow, and… Read full review

Always excellent service!

Luis, the gentleman that came to our house was very polite , friendly, and appeared knowledgeable.