Michal Goodison
Review from Google · view on GoogleGreat service, Fair prices and quick repairs. Couldn’t ask for more.
- Price: $2,000+
Bell Brothers Electrical, Plumbing, Heating, & Air
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%76+18.4Value 14%91+12.9Replies to reviews 7%74+5.2Craft & service penalty90−1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 46 gas contractorsPosition by Experts Score among all companies we track in this category. · better than 22%
4.8 ★★★★★ 12,164 Google reviews · 24 photos
90%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
$83typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Bell Brothers Electrical, Plumbing, Heating, & Air at a glance
Google reviewers rate Bell Brothers Electrical, Plumbing, Heating, & Air 4.8 out of 5 based on 12,164 reviews, with the owner responding to 69% of feedback. Customers frequently praise technicians for punctuality, professional communication, and clear explanations regarding heating, cooling, and plumbing services. Pricing is often described as fair and upfront, though some low-star reviews criticize high labor costs and aggressive membership sales tactics.
- Google rating: 4.8 out of 5 from 12,164 reviews (90% five-star).
- Reviews on this page: 12,164 Google reviews (8,851 with written comments, 62 with photos).
- Owner responses: the business replied to 69% of reviews.
- Most recent review: November 1, 2026.
- Service: Gas Contractor serving Rancho Cordova, California.
Data from Google, last updated November 1, 2026.
Score profile vs other gas contractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bell Brothers Electrical, Plumbing, Heating, & Air: 79/100 on this factor. Category median: 88.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bell Brothers Electrical, Plumbing, Heating, & Air: 76/100 on this factor. Category median: 87.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bell Brothers Electrical, Plumbing, Heating, & Air: 90/100 on this factor. Category median: 95.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bell Brothers Electrical, Plumbing, Heating, & Air: 91/100 on this factor. Category median: 100.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bell Brothers Electrical, Plumbing, Heating, & Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bell Brothers Electrical, Plumbing, Heating, & Air: 74/100 on this factor. Category median: 78.B
74
Bar = this company · dark tick = category median.
Star ratings
12,164 Google reviews we collected
- 5 stars10,90790%
- 4 stars6105%
- 3 stars1441%
- 2 stars981%
- 1 star4053%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise4,32597%
- Complaints1133%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price93736%
- Reasonable1,18846%
- Overpriced1385%
- Not sure34413%
$83-76% vs typical gas contractors
Middle half of what 2015 customers paid ($26–$593) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,60336%
- Quality & results84919%
- Speed & response71216%
- Communication61014%
- Would recommend2826%
- Price & value2245%
- Honesty & trust1584%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All technicians were polite, professional and helpful!”
“nally asked if he could check with a manager, the representative then rudely came back claiming their manager confirmed they do not install customer s…”
“Excellent service, communication, and the technician Wilber Aguilar explained my heating system very well, and in Spanish, which is a plus….”
“It has been nearly two months, and my AC system is still not fixed.”
“Amador was quick and efficient, clearly explained the process and work that was done”
“But the senior plumber nor the company contacted me for an estimate was told for 3 days with no show or call from company.”
“He explain things in detail in a way I could understand.”
“Delays, poor workmanship, horrible followup, lack of communication, ineffective office staff.”
“The technician was on time and performed his job and was quite professional about it, I would recommend him again an your company”
“We have cancelled our membership and will not use Bell Brothers again.”
“Bell Brothers, they have proven to be fair this far.”
“But we did not expect to be ripped off on the cost.”
“Also, greatly appreciate the upfront pricing and honest assessment of the problem (needed a dedicated outlet installed for over the range microwave).”
“Based on my experience, I feel that their pricing is misleading, and I would strongly advise others to be cautious before agreeing to any repairs.”
People customers mention
- Bros 136 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bell Brothers Electrical, Plumbing, Heating, & Air for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
sandra11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 hours ago★★★★★
The technician and his supervisor were very competent and helpful. I would like him to service our equipment every time. I was impressed! Sandy Duveneck
Paid $1–100Great priceSliding glass door installation & replacementHVAC system repairA/C system maintenance
shirley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 hours ago★★★★★
The technician was professional and thorough. He installed a Scrubber filter which is not on your list. I give him an A+ ! I can't remember his first name. Shirley Monks
Paid $2,000+Not sureA/C system maintenanceHeating system maintenanceService not listed
TardisFan89a day ago★★★★★
Provided very detailed work and clearly described the work he performed was excellent.
Paid $1–200Reasonable price
Vickie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Kevin was very professional and helpful. He identified certain problem areas and also solved the mystery of a chirping smoke detector that had been going off for over two weeks.
Paid $2,000+Reasonable priceElectrical panel replacement or upgrading
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Jalen was professional, polite, and very knowledgeable. He explain things in detail in a way I could understand.
Paid $1–200HVAC system repair
Rodney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Called Bell Brothers for heating problems. They came out the same day. The polite and knowledgeable. They ordered parts the same day.
Paid $2,000+Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1208 | $26–$251 |
| A/C system maintenance | 757 | $26–$322 |
| Heating system maintenance | 395 | $19–$195 |
| Drain cleaning | 301 | $57–$393 |
| HVAC system repair | 299 | $161–$882 |
| Toilet repair | 295 | $124–$554 |
| A/C system repair | 218 | $104–$786 |
| Plumbing leak detection | 192 | $57–$506 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 12,164 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Brenda Williams6 reviewsTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis was the plumbing inspection. All technicians were polite, professional and helpful! Excellent service as always; thank you very much!
- Positive: Quality
Response from the owner · 3 years ago
Brenda, we really appreciate you taking the time to leave Bell Brothers Plumbing Heating, & Air this awesome review, thank you! We are thrilled that the team was able to provide quick assistance and let you know what your options are. Stay warm and have a great day!
Bill Shiflet1 reviewTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmador was quick and efficient, clearly explained the process and work that was done
Response from the owner · a year ago
We appreciate your positive feedback! It's great to hear that our technician, Amador, was able to provide you with quick and efficient service. We strive to keep our customers informed throughout the process. Thank you for choosing our services!
Linda Clark
Review from Google · view on GoogleVery positive and helpful!
Tom Shepherd8 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery satisfied 👍
- Price assessment: Great price
- Price: $1–200
- Services: Water heater installation
Response from the owner · 2 years ago
Your 5-star review made our day, Tom! We're dedicated to delivering top-notch service every time.
sandra duveneck11 reviewsTotal number of Google reviews sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe technician and his supervisor were very competent and helpful. I would like him to service our equipment every time. I was impressed! Sandy Duveneck
- Price assessment: Great price
- Price: $1–100
- Services: Sliding glass door installation & replacement, HVAC system repair, A/C system maintenance, Drain cleaning, Plumbing leak detection
Response from the owner · 3 years ago
Sandra, we're thrilled our team hit the mark with professional assistance! Thank you for choosing Bell Brothers Plumbing Heating, & Air!
Owen Ficke11 reviewsTotal number of Google reviews Owen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, very well trained 1000%PROFESSIONAL
- Services: A/C system maintenance
Response from the owner · a year ago
We're thrilled to hear about your positive experience with our service and professionalism. Timeliness is a priority for us, and we're glad it made a difference for you. Thank you for the 5-star review!
shirley monks1 reviewTotal number of Google reviews shirley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe technician was professional and thorough. He installed a Scrubber filter which is not on your list. I give him an A+ ! I can't remember his first name. Shirley Monks
- Price assessment: Not sure
- Price: $2,000+
- Services: A/C system maintenance, Heating system maintenance, Service not listed
Response from the owner · 2 months ago
Thanks for the fantastic feedback, Shirley! We're delighted to hear our technician impressed you with his professionalism and thoroughness. It's great to know you're happy with the Scrubber filter installation. Your support means a lot to us!
Tom Pelton3 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot up date in detail..
- Price assessment: Reasonable price
- Price: $1–200
- Services: Heating system maintenance, Service not listed
Response from the owner · 8 hours ago
Grateful for your input, Tom. We're pleased to have been able to help!
Steve
Review from Google · view on GoogleJacob did a wonderful job! He is definitely an expert in his field. I appreciate his knowledge, expertise, and all his help. He is super friendly and makes you feel at ease. Bell Brothers is a better company because of Jacob!
Response from the owner · 8 hours ago
Thanks for the kind words, Steve! Jacob's expertise and friendly approach are indeed invaluable to our team.
Bell Brothers Electrical, Plumbing, Heating, & Air on Google Maps →
Business details
- Address: 10555 Norden Ave, Mather, CA 95655
- Phone: (916) 831-7654
- Website: bellbroshvac.com
- Service area: Rancho Cordova, CA