Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Bella on the Bay logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%45+3.2Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Bella on the Bay

Chaska, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.9★ from 264 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bella on the Bay is better than 90% of beauty salons.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bella on the Bay is better than 87% of beauty salons.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bella on the Bay is better than 100% of beauty salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bella on the Bay is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bella on the Bay is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bella on the Bay is better than 45% of beauty salons.C
45

Reviews for your job

Customers hired Bella on the Bay for 8 kinds of job.

Bella on the Bay for massage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$108–$168
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Massage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7

All 31 Google reviews tagged “Massage” · showing 20

Shannon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★

Love Bella on the Bay. Staff is nice! Experience wonderful.

Paid $160–180MassageService not listed
Jonathan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I love going to Bella on the Bay spa. I occasionally get massages there, and my experience is always great. Jeana is awesome, especially with applying just the right amount of pressure. The location is very comfortable and clean, and the staff have always been friendly. I leave feeling very relaxed, like a wet…

Paid $60–80Massage
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great space, friendly staff, affordable services especially when you buy a bundle.

Paid $160–180Shampoo & conditioningMassage
Kari10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I love the character of the building, the whole vibe is so calming- exactly what you want in n a spa. Allison’s massages always leave me so relaxed!

Paid $80–100Massage
Debbie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I received an hour massage by Allison. She is the best! Allison takes the time to listen to your needs to what areas need attention. Very relaxing atmosphere.

Paid $100–120Massage
Justine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fabulous massages for both my daughter and Me—so relaxing!

Massage
Sheri16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

My massage was wonderful! Jeana is amazing!

Paid $100–120Massage
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

For my first experience going to Bella on the Bay, it was great. Everyone was very friendly and helpful. I had a massage and a facial. Alayna did the facial and tinted my eyebrows. Jeana gave me my massage. It was a great experience with both ladies. I would definitely come back. Linda

Paid $160–180Eyebrow beautificationMassageService not listed
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an amazing massage with Alison today! She is awesome - hit all areas needed! 100% recommend her!

Paid $140–160Massage
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had a 90 minute Signature massage from Molly today July 24. I have chronic hip, leg and lower back pain due to arthritic hips. Molly's massage was amazing as I had no pain during the massage which I did not believe was possible. I will definitely be a long term customer. The rest of the Bella staff is wonderful too.

Paid $100–120Massage
ER2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a great experience!! extremely relaxing and comfortable. I got a massage from Molly and she was amazing!! great attention to detail, super nice, and gave me some perfect recommendations. I would totally recommend coming for a massage and seeing Molly!!

Paid $80–100Massage
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Total relaxing and delightful experience! We scheduled massages for Father’s Day and Mother’s Day our therapists were amazing.

Paid $80–100Massage
NicoleLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Both the massage and the facial were amazing. There were two issues that I ran into. The facial started 15 minutes late. She did give me the entire time that I had paid for, but it was still later than I anticipated. I also had a gift card that apparently expired even though the email never said that there was an…

Paid $160–180MassageService not listed
Deb9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My message session was awesome and tailored to my needs

Paid $100–120Massage
Joan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome massage from Allison.

Paid $160–180MicrobladingMassage
Jillian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Atmosphere was gorgeous, staff was wonderful, and Jeana my masseuse was AMAZING. Highly recommend.

Massage
Ann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My therapist was fantastic. Jeanna listened to my situation and provided an exceptional massage. LOVE going to Bella!

Paid $120–140Massage
AndrewLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

60 min signature massage with Molly. Was exactly what I needed - a perfect mix of relaxation and working out some muscle issues. Facility and environment were perfect.

Paid $100–120Massage
Ann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Booked a last minute massage with Alison and she was fantastic! She was very attentive to my specific requests. Relaxing atmosphere - will definitely be back!

Paid $100–120Massage
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I did a 90 minute massage and I can’t wait to come back! It was a great experience!

Paid $180–200Massage

Show more massage reviews (11 more) →

Price

$116+43% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Massage31$108–$168
Haircut28$32–$79
Hairstyling19$30–$79
Shampoo & conditioning16$63–$139
Eyebrow beautification10—
Skin treatments8$103–$246
Blowouts7$43–$99
Eyebrow shaping6—

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