Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Customers frequently praise the salon's welcoming atmosphere, convenient parking, and skilled services including hair coloring, massages, and facials. Many reviewers highlight the staff's attentiveness, communication, and ability to accommodate last-minute appointments. However, several low-star reviews describe issues with billing discrepancies, unauthorized service additions, and instances of staff tardiness or rude interactions.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
264 Google reviews we collected
Phrases our text analysis found in 184 written reviews
What customers reported paying
Middle half of what 87 customers paid ($79–$164) · gold mark = category median.
How often each topic comes up in the written reviews
We read 184 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had kind of an emergency cut and color since my usual stylist was out sick, and I have a big event this weekend.”
“Haley does a wonderful job on all my skin care, lashes and brows.”
“If you’re looking for someone who is talented, attentive, and genuinely cares about her clients, I highly recommend her!”
“I would stay away from there”
“Her communication was outstanding - she clearly outlined the appointment details and made sure I knew exactly what to expect.”
“Alayna is always on time, friendly and does a wonderful job!”
“Great space, friendly staff, affordable services especially when you buy a bundle.”
“Her customer service was top notch and I really appreciated her transparency about what was and was not possible.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Bella on the Bay for 8 kinds of job. Pick one to see what they paid and said.
Had my hair colored and cut by Trinity. I am mostly grey and she did a fabulous job in blending my color. My family can’t say enough about my cut and style. Great job Trinity!
I love going to Bella on the Bay spa. I occasionally get massages there, and my experience is always great. Jeana is awesome, especially with applying just the right amount of pressure. The location is very comfortable and clean, and the staff have always been friendly. I leave feeling very relaxed, like a wet…
My Stylist, Trinity, was excellent at getting my extra coarse and thick mane back in shape. She was able to add long layers and thin out the crown without cutting too much! She also spent considerable time teaching me again how to achieve the desired “ beach wave” style I prefer. She is also knowledgeable about…
I have been coming to Bella on the Bay for awhile and have always had wonderful experiences. I feel like a star from the time I enter the door until I leave. Haley does a wonderful job on all my skin care, lashes and brows. I am excited to try more of there services. Missy the owner has done an exceptional job at…
Got in for a last minute appointment for a haircut today. That alone was great! First time with Trinity and she was amazing. She really took her time to figure out what would be a great cut for my hair. She took her time to cut it and style it. I love my haircut. It's the best one I've gotten in years! So glad I decided to come to Bella's today.
Great space, friendly staff, affordable services especially when you buy a bundle.
| Job | Reviews | Category typical |
|---|---|---|
| Massage | 31 | $108–$168 |
| Haircut | 28 | $32–$79 |
| Hairstyling | 19 | $30–$79 |
| Shampoo & conditioning | 16 | $63–$139 |
| Eyebrow beautification | 10 | — |
| Skin treatments | 8 | $103–$246 |
| Blowouts | 7 | $43–$99 |
| Eyebrow shaping | 6 | — |
4.9 ★★★★★ 264 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Had kind of an emergency cut and color since my usual stylist was out sick, and I have a big event this weekend. Morgan was fantastic! Cut and color turned out perfect, and would definitely return!
Trinity is amazing!!
Love Bella on the Bay. Staff is nice! Experience wonderful.
Beautiful salon! Convenient parking and welcoming staff. Trinity always does an amazing job!
Toni is an experienced, accomplished stylist who is a color master artist.
Morgan aims to please and does! Another great haircut!
Thank you for the 5-star love! Morgan is thrilled to hear you’re happy with your hair. She’s all about bringing out your best look every time. Looking forward to your next visit at Bella on the Bay!
Had my hair colored and cut by Trinity. I am mostly grey and she did a fabulous job in blending my color. My family can’t say enough about my cut and style. Great job Trinity!
Another great hair cut!
I love going to Bella on the Bay spa. I occasionally get massages there, and my experience is always great. Jeana is awesome, especially with applying just the right amount of pressure. The location is very comfortable and clean, and the staff have always been friendly. I leave feeling very relaxed, like a wet piece of linguine. In fact, that's how I note my massage appointments on our fridge calendar - with that one word: linguine. That one word conjures images and sensations of how I feel when leaving the spa.
Thank you so much for your thoughtful (and hilarious!) review! We absolutely love that "linguine" has become the official calendar code for massage day—we may never think of relaxation the same way again. 😊 We're so happy to hear that Jeana consistently provides the perfect pressure and that you feel comfortable and welcomed every time you visit. Creating a clean, relaxing environment with friendly service is exactly what we strive for. We can't wait to help you achieve peak linguine status again soon. Thanks for being part of the Bella on the Bay family!
My Stylist, Trinity, was excellent at getting my extra coarse and thick mane back in shape. She was able to add long layers and thin out the crown without cutting too much! She also spent considerable time teaching me again how to achieve the desired “ beach wave” style I prefer. She is also knowledgeable about all the hair product lines to help me smooth out my frizz! Receptionist was helpful and efficient as well!
Thank you so much for your wonderful review! We're thrilled to hear that Trinity helped get your beautiful, thick hair back into shape while preserving the length you wanted. She truly has a talent for creating customized cuts and taking the time to make sure her guests feel confident styling their hair at home.
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
