Beauty salon · Castle Pines, CO · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%95+13.4Replies to reviews 7%44+3.1Craft & service penalty72−2.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 101 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★142 Google reviews · 24 photos
95%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
$120typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Bella Vista Salon 4.9 out of 5 based on 142 reviews, highlighting skilled stylists who listen to client preferences for haircuts, color, and highlights. Customers frequently describe the atmosphere as professional, friendly, and relaxing, noting that stylists provide honest recommendations and achieve desired results. However, some low-star reviews criticize appointment reliability due to same-day cancellations, while others mention poor communication or dissatisfaction with specific color outcomes and handling of health-related requests.
Google rating: 4.9 out of 5 from 142 reviews (95% five-star).
Reviews on this page: 142 Google reviews (123 with written comments, 19 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 18, 2026.
Service: Hair Salon serving Castle Pines, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bella Vista SalonHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bella Vista Salon: 89/100 on this factor. Category median: 88.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bella Vista Salon: 84/100 on this factor. Category median: 84.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bella Vista Salon: 72/100 on this factor. Category median: 98.B
72
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bella Vista Salon: 95/100 on this factor. Category median: 97.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bella Vista Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bella Vista Salon: 44/100 on this factor. Category median: 47.C
44
Bar = this company · dark tick = category median.
Star ratings
142 Google reviews we collected
4.9of 5
5 stars13595%
4 stars21%
3 stars11%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
98%praise
Praise12898%
Complaints32%
Price
What customers reported paying
$120+105% vs typical hair salons
Middle half of what 30 customers paid ($78–$167) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4635%
Would recommend3023%
Quality & results2217%
Communication129%
Honesty & trust108%
Speed & response86%
Price & value32%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, friendly and most importantly good at what they do.”
“The salon atmosphere is beautiful and welcoming, and I couldn’t recommend her more!”
“She is very thorough and attentive and I always leave the salon with beautifully cut and colored hair.”
“She listened to my concerns and what I was wanting; she talked to me about her education and experience with curly hair.”
“Krista was referred to me by a trusted friend and I’ve been coming to see her, primarily for color, for several years.”
“…I felt comfortable with after moving to the Denver area, and Kelsie immediately understood what I was asking for and helped me fall in love with my h…”
“Worth every penny and the 2.”
People customers mention
Krista13 reviews
Rock9 reviews
Tawny8 reviews
Kelsie7 reviews
Erin5 reviews
Julie4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bella Vista Salon for 7 kinds of job. Pick one to see what they paid and said.
Shirley8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Professional, friendly and most importantly good at what they do. Never had a better hair cut. Highly recommend.
Paid $80–100Shampoo & conditioningHaircut
Ashley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Kelsie Brooks is amazing! I was going to another salon downtown that kept messing up my hair and never giving me what I want. Ever since I started seeing Kelsie, I’ve been in love with my hair and always getting compliments! Such a great salon with great people!
Paid $160–180Service not listed
Dorothy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Very relaxing and love the venue. "E" is the best. I get so many compliments from friends and family. She manages my thin hair very well. Haircut and Glaze always perfect.
Paid $120–140
TomLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had my first hair cut with the delightful Erin Elizabeth today. She’s attentive, cordial and and talented!
Paid $40–60Haircut
Sylvia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Kelsie is amazing. I spent years trying to find a stylist I felt comfortable with after moving to the Denver area, and Kelsie immediately understood what I was asking for and helped me fall in love with my hair, on repeat.
Paid $60–80Shampoo & conditioningPermsHaircut
HalieLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I have been seeing Kelsie for a little over 3 years now and I will never (voluntarily) have someone else do my hair again. She is always a great conversation, we never have a dull moment between us. On top of that, she is incredibly talented. I always tell her what I do what, what I don’t want, and she always makes…
Sophie is so incredibly talented and an absolute gem. I came into this appointment with really long and lifeless hair, and I had no idea what I wanted to do. We looked through pinterest together and she gave me her thoughts on what was achievable for my hair type and color and we made a plan. I could not be happier with how it turned out!
Sara SheldonLocal Guide · 17 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Went to see Kelsie for a haircut. She was so attentive and personable, very enjoyable experience. But most of all, I LOVED my haircut 💇♀️ she gave me exactly what I was looking for, and I haven't been this happy with my hair in YEARS! I will absolutely be returning ☺️
I always look forward to my appointments with Erin! She really listens to what I’m trying to achieve with my hair, talks through options with me, and makes sure we’re on the same page. My hair has never looked better! And bonus is, she’s not only talented but thoughtful, smart, and just a cool person to spend time with!
Services: Shampoo & conditioning, Blowouts, Haircut, Hairstyling, Service not listed
Nicole Lilly4 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Erin was fantastic. I have super curly hair and am always worried when trying a new stylist since not everyone knows what do to with curls. She listened to my concerns and what I was wanting; she talked to me about her education and experience with curly hair. She’s very kind and easy to chat with as well!
Samuel Cornell1 reviewiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
